We arrived at The Heath Inn having booked two rooms online and were told that only one room had been booked. The girl who was speaking to us was less than helpful and it was only when she spoke to the manager that we were shown the reservations book and that my name had been crossed out and replaced by another guest. They said they has assumed I'd double booked but didn't take the time to contact me or even check whether they'd received a double payment. No apology was given.
We were offered a room at another place they owned in the village but this wasn't ideal due to us wanting to stay together as a family.
After moving to the other location we were told there had been a cancellation and moved back to The Heath Inn. Both rooms we saw were in need of an update, the one at The Dukes Head had unsafe wiring and 1 light bulb out of a possible 6 worked. The room in The Heath Inn smelled quite strongly of urine.
Would not recommend to anyone. It's a shame that they have a monopoly on accommodation in the village and as such take no pride whatsoever in their presentation or customer service.More
- Free Wifi