Overall, the Highfield Hotel was clean and comfortable. The room was a good size, and the king-size bed was very comfortable. The room was great value, and overall it was a pleasent stay. However there were several small things that left me feeling less than happy with the hotel overall.
The staff, although pleasent, were hard to find and very overworked. The hotel requires you to hand in your key when leaving for the day, which is fine in the morning when there is someone on the desk; however involved scouting the hotel to try and find someone to return your key in the evening. One afternoon I was handed the key to someone else's room instead, making me serously doubt the security of the rooms in general.
The bed was made each morning and new towels provided, however I think this was the only cleaning done in the room. The empty soap packet remained on the bathroom sink for three days, the floors didn't look vacuumed, and there was no spare toilet paper - meaning I had to run down to reception to find someone to find more toilet paper when it ran out.
The food in the Thai restaurant was lovely, and highly recommended, however breakfast was rather limited and not always freshly cooked.
Overall, the hotel is cheap and cheerful, and (with a bit of work to fix these issues) is a good place to stay
- Official Description (provided by the hotel):
- The hotel is situated between the A1(m) and A19 between Sunderland and Durham on the A690. It has a well-appointed Thai restaurant - the longest established in the North East. The bedrooms have wifi connectivity and sky TV. All bedrooms are en-suite. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HRS so you can book your Highfield Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Highfield Hotel Houghton-Le-Spring, Tyne And Wear