I arrived with my husband, son and his partner. booked 2 deluxe rooms, Decor ok, although it was a cold wet Nov day, the heating did not come on till about 6, difficulty seeing lock as only emergency lighting on.On Inspecting pillowcases and sheets, which were noticibly creased, the bottom sheet was very soiled, I complained to the receptionist, who said the housekeeper had just left. and could'nt believe that the bedding had NOT been changed, My sons room pillowcases were also creased and mascara on them. They apologized, and gave us two different rooms, on this inspection the same applied, creased and soiled pillows, which were changed. Then a further inspection of my bed revealed hair, clearly this also had not been changed, however by then I was getting very upset and frustrated, so I had a lint remover, by which I went over it twice, It was like cleaning a dog blanket...( Needless to say that night I slept on top of the bed with my dressing gown to cover me). time was getting on ,and I felt tired by it all. so I thought I'd make a coffee....Wow. what another shock, A hotdog sausage was in the kettle. Furious I saw the receptionist , who gave me her apology again, and gave me another kettle, Also in the seconed room only 2 halfs of a toilet roll. So the housekeeping team have let you down HIGHFIELD. They are NOT changing bedding, and inspecting kettles etc.. So that was 4 rooms that had soiled sheets etc.. Well I certainly WONT be staying there again, and would NOT reccomend anyone else to. The Manageress, gave us a 20pd discount on each room, but really Id rather have had a clean bed and less stress...So Highfield get your act together...you will lose a lot of custom, really not many good review on this Hotel..
- Official Description (provided by the hotel):
- The hotel is situated between the A1(m) and A19 between Sunderland and Durham on the A690. It has a well-appointed Thai restaurant - the longest established in the North East. The bedrooms have wifi connectivity and sky TV. All bedrooms are en-suite. ... more less
- Reservation Options:
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- Also Known As:
- Highfield Hotel Houghton-Le-Spring, Tyne And Wear