We tried to use our KGB here deal without success so can only comment on our contact with the hotel in the vain effort to book our two night/two person stay.
We emailed the hotel with a few different date combinations during March 2012 but none was available, although two others were suggested. We then called to check any dates beyond March as the email replies took a little while to arrive and were told curtly that other than the two possibilities already advised, nothing else was available (between now and July?). We could, of course, upgrade at a further £100, but a total of £200 for two nights in a remote North Yorkshire coastal village didn't seem much of a bargain, especially considering some fairly lacklustre reviews on here.
We understand that hotels are having a tough time and need to attract business any way they can, including offering deals such as this. The Cliffemount has clearly been caught out with this KGB offer - their problem not ours. But if we have one overriding comment, it's this. The snotty, unhelpful and mildly patronising attitude we experienced when simply trying to use what we had bought in good faith will prevent us from ever passing through this establishment's door. It could and should have been handled so much better.
- Official Description (provided by the hotel):
- Great views of Runswick Bay harbour with a large open garden and a sea view restaurant. Great value, quality and service offered to all our guests. ... more less
- Reservation Options:
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- Also Known As:
- Cliffemount Hotel Runswick, Yorkshire