Well our recent stay was somewhat of a disaster. The website states a luxurious hotel. I wonder if the cobwebs all over my room or the fly in my uncleaned bath were an indication of this. Plastic cups such as found in a water machine in the office were also another lovely luxurious detail. Having taken the time to write to the owners of this establishment about my findings I was told I was sarcastic and that having worked in this type of business for many years I should have known better to write a letter but should have said so at the time. This is despite the fact that I explained in the letter that I had not made a fuss at the time as I was not paying the bill. They advertise a specials board which was not evident during all of our stay and despite it being an extremely limited menu, items were not available as they had sold out..... the reception /lounge area was in total darkness during our stay so if we had wanted to all sit and chat we would have had to do so in the dark. Although the owner was kind enough to point out that I could have switched the lights on had I wished or asked for them to be switched on. Such luxury! My parents who also sent an e mail expressing their concerns did not even warrant a response. Obviously they were too busy trying to cook up the 5 options on the menu. This trip was a treat for me after being so poorly what an expensive disaster it turned out to be. Take care all those luxury lovers out there you could be in for a big disappointment.
- Official Description (provided by the hotel):
- Great views of Runswick Bay harbour with a large open garden and a sea view restaurant. Great value, quality and service offered to all our guests. ... more less
- Reservation Options:
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- Also Known As:
- Cliffemount Hotel Runswick, Yorkshire