We stayed at the Cliffemount Hotel last weekend with our two children. Overall, our stay was pleasent. The location of the hotel and the views are very nice and quite special. Our room was spacious, even with two matresses on the floor for the children. The decoration was ok, if slightly scruffy, with a great big hole in the upholstery of the sofa and wallpaper peeling. There was a basic TV and tea and coffee facilities. The bathroom had the best shower I have experienced in a long time. The double bed was queen-sized. We slept very well - even though our window looked out on the hotel car park, we could still have it open without being disturbed at night. Breakfast was in a lovely dining room looking out on the bay. There was a good choice of cooked and cold items and service was pleasant and polite.
On the day of arrival, we were met by Mrs. Rae, who was a little sharp. It was maybe our fault, as we arrived an hour early, however, I would not have described her attitude as perfect customer service. She made up for it at breakfast time when she was very pleasant to our children. When we checked out, Mr. Rae told me about just having to let go of his general and assistant manager, and I had to notice that for such a staff crisis, service was actually running smoothly, if you don't consider the wrong bill I was presented (he corrected it instantly). I was slightly surprised when he said that he considered "any work to do with the general public" as "hard work", as we represented the general public, and I hadn't felt that I had caused him hard work.
My biggest complaint about Cliffemount hotel would be the children's surcharge: Children older than 3 years old have to pay £28 each when staying with their parents. For two children, that would be £56, when the grown-ups pay £85. Considering that my two children slept on the floor on matresses and ate a portion of cereal for breakfast each, I would have been very unhappy to pay that much for them. But luckily I didn't have to: my younger one is 3 (£10 supplement normally), and I had agreed a combined price of £28 with the (now departed) assistant manager. It might be worth trying to negotiate (although Mr. Rae said that kind of unauthorised negotiations were why he let go of the manager).
In summary: Waitress service, attitude towards children breakfast and location: spot on.
Price: Fair for the room, too much for the children
Attitude of the owners: might want to work on their attitude regarding customer relations.
- Official Description (provided by the hotel):
- Great views of Runswick Bay harbour with a large open garden and a sea view restaurant. Great value, quality and service offered to all our guests. ... more less
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- Also Known As:
- Cliffemount Hotel Runswick, Yorkshire