We have just returned from the Cliffemount having had a one night stop over with our daughter, my mother, grandmother and some friends who were on a two night break.
My wife and I have been staying at the hotel for around 8 years as Runswick Bay is very special to us. The hotel was established by its previous owner Ashley who sold the business to the current owners Mr & Mrs Rae in 2005.
Dealing with the positives first, it is fair to say that the food is better than it ever was with an excellent of seafood and meat dishes. As other reviewers have mentioned the Cliffemount's location is fantastic, overlooking the bay itself. Runswick is a great place to get away from it all and enjoy a pint or two and a stroll on the beach.
With regard to the rooms - there are generally traditional and basic but more than adequate. Our room this weekend overlooked the car park and was showing signs of tiredness with mixed colour towels most of which were frayed.
The new owners seem complacent and have shown few signs of any capital expenditure in their period of ownership - maybe this is planned?
The fundamental problem with this hotel is the attitude of the new owners and their clear lack of hospitality skils. I'm not sure whether we don't meet the Rae's ideal guest criteria but one thing is true - this is not a cheap hotel and paying guests should be treated in a better manner than our experience.
Our friends reported a faulty shower head which sprayed water across the bathroom when on - clearly a problem to guest and proprietor you would think. Seemingly Mr Rae was unable to resolve the matter and no alternative room was offered or apology of any kind.
Another example of "the little things that matter" - we had pre-dinner drinks last night and my wife ordered a house dry white wine which tasted anything but dry - I politely asked the waitress if it could be changed to which the reply was positive albeit at further cost - isn't the customer always right!? Later on at the meal a lemonade was ordered which was clearly flat - this was mentioned to the waitress who gave a sharp response explaining that the beverage was flat because it had been stood for 5 minutes and had ice added!! No sorry Sir/Madam, may I get you something else.
The Cliffemount has is a first class location and custom will be created from that alone - particularly as hotel accommodation in the bay is limited. Shame really - a bit of healthy competition would do the Rae's some good.
I could go on about other little niggling things with the place but you wish to draw your own views. We will be now looking for an alternative get away destination in that area which is a shame having spent many times at the Cliffemount over the years.
We will continue to visit the bay itself and can't recommend that enough.
Hopefully the Rae's will continue to make a mess of things and make way for a new owner in the not too distant future.
- Official Description (provided by the hotel):
- Great views of Runswick Bay harbour with a large open garden and a sea view restaurant. Great value, quality and service offered to all our guests. ... more less
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- Also Known As:
- Cliffemount Hotel Runswick, Yorkshire