We have long planned to visit the Cliffemount-and what a disappointment! Two plusses: the view of the bay from our room was fabulous,despite the poor weather,& given the downsides we experienced,we were glad we paid the extra.Dinner was also good, though the menu varies daily as to be expected & we wished we'd eaten on the Friday instead of the Saturday when it was much more interesting ie lobster & green-lipped mussels.
Now to the downsides. Our first encounter with the owner was telling us we had parked in an inconvenient place (not sure who for) - despite being in the hotel car park! Not a very nice welcome.
Then we had the temerity to move a chair while eating in the bar & when we finished it was ostentatiously returned to its original position as 'it was blocking the door' .The next night we were told to remain 'in the bar' because we had dared to look in the restaurant for our booked table. I don't appreciate being treated like a naughty schoolchild when paying £215 per night for bed & breakfast.Owner customer service leaves a lot to be desired (though serving staff were much more pleasant)...The rooms are tired and need updating-our shower/bath combination resulted in a soaking as we vainly tried to work out the controls;I had to ask for a hairdryer and the drawers on the bedside tables fell apart when I opened them.Ah and breakfast...I can't recall when I last stayed in a hotel boasting about its food which offered TINNED grapefruit segments at breakfast.I felt as if I'd returned to Fawlty Towers.Some fresh fruit would be appreciated - its 2007 not 1977! Drinks are ridiculously overpriced : £3.30 for a TINY glass of lukewarm pinot grigio! Shall I go on? Needless to say,we won't be returning to the Cliffemount.
- Official Description (provided by the hotel):
- Great views of Runswick Bay harbour with a large open garden and a sea view restaurant. Great value, quality and service offered to all our guests. ... more less
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- Also Known As:
- Cliffemount Hotel Runswick, Yorkshire