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“Disgusted”
1 of 5 bubbles Review of The Royal Hotel

The Royal Hotel
Ranked #1 of 3 Restaurants in Runswick
Certificate of Excellence
Cuisines: Bar, British, Pub, Gastropub
More restaurant details
Restaurant details
Good for: Child-friendly, Kids, Bar Scene, Cheap Eats, View
Dining options: Lunch, Dinner, Full Bar, Highchairs Available, Outdoor Seating, Seating, Serves Alcohol, Waitstaff
Livingston, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Disgusted”
1 of 5 bubbles Reviewed 13 April 2013

On April the 9th. my family and I visited the beautiful Runswick Bay area in North Yorkshire. Whilst there we had lunch at the Royal Hotel. (Proprietors Andrew & Lucy Metcalfe).
We visited this establishment on the personal recommendation of a friend, who spoke highly of it. Whilst the service and food were of a very acceptable standard, and priced well, our disgust happened when I went to pay. I tendered Scottish banknotes, and was told that such were not acceptable there. In many years of travelling the UK, including many times in Yorkshire, I have never had this problem before. Rather than make a fuss I paid by credit card. Scottish notes are legal tender throughout the United Kingdom, and to refuse constitutes a breach of civil law. It was also most insulting to be dealt with in such a way in a public place. Never will we set foot in that hotel again, though we do want to return to the area. No points to the owners for such appalling customer service, and total ignorance of the law.

Visited April 2013
Helpful?
1 Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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135 reviews from our community

Visitor rating
    54
    47
    23
    5
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Livingston, Scotland, United Kingdom
Level Contributor
32 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“If Scottish they don't take your money”
1 of 5 bubbles Reviewed 10 April 2013 via mobile

Had a nice light lunch , open fire but if you need the toilet put your coat on as its outside but they don't tell you this. When we went to pay would not except Scottish notes this is against the law as long as it has sterling on it, it is great British pounds would not recommend anyone to go

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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