On April the 9th. my family and I visited the beautiful Runswick Bay area in North Yorkshire. Whilst there we had lunch at the Royal Hotel. (Proprietors Andrew & Lucy Metcalfe).
We visited this establishment on the personal recommendation of a friend, who spoke highly of it. Whilst the service and food were of a very acceptable standard, and priced well, our disgust happened when I went to pay. I tendered Scottish banknotes, and was told that such were not acceptable there. In many years of travelling the UK, including many times in Yorkshire, I have never had this problem before. Rather than make a fuss I paid by credit card. Scottish notes are legal tender throughout the United Kingdom, and to refuse constitutes a breach of civil law. It was also most insulting to be dealt with in such a way in a public place. Never will we set foot in that hotel again, though we do want to return to the area. No points to the owners for such appalling customer service, and total ignorance of the law.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.