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“Little Gem in Norwood”
Review of Ascot Hotel

Ascot Hotel
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Ascot Hotel
Ranked #112 of 226 Hotels in Greater Johannesburg
Lagos, Nigeria
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Little Gem in Norwood”
Reviewed 25 September 2013

As a hotelier I was pleaseantly surprised with this BTQ Hotel.I was greeted warmly , all ammenities explained to me and was allocated a lovely room .Sorry I drenshed the bathroom , me showering like a mad man.Great food , but next time would like some real bacon for breakfast.Rooms well appointed and a extra plus for the balcony to smoke on.Very friendly staff and well trained.Next time I will use the Spa.Well done guys.

  • Stayed September 2013, travelled solo
    • Value
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Helpful?
1 Thank GeraldG729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asc0th0tel, Manager at Ascot Hotel, responded to this review, 27 September 2015
Thank you for your wonderful review. Such kind words, and apologies for the late response to it!

We are very proud of our hotel and have made leaps and strides since your last visit, so please come again ...

We can't promise you bacon - as we do not serve pork - but we do have macon (beef equivalent) and our hotel has grown in experience, as has our well price restaurant..

Thank you
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64 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
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  • English first
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English first
Cape Town Central, South Africa
1 review
Reviewed 13 September 2013

Terrible location, not suited to business needs. Extremely arrogant owner, poorly trained staff. Avoid. There are many more cheaper options with greater value in surrounding suburbs. Parking is a nightmare, Grant avenue is degenerative, the atmosphere is hostel like. The hotel hides behind the facade of an uplift but in all honesty is a waste of money. Not worth the experience, overall added an unpleasant nature to my stay in jhb.

Stayed August 2013, travelled on business
Helpful?
Thank S9373TVJames_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asc0th0tel, Manager at Ascot Hotel, responded to this review, 27 September 2015
Although this review is extremely old and although our hotel has obviously grown and taken leaps and bounds we are sorry that your stay with us was so AWFUL - I am not sure who the owner was that was extremely arrogant - as that is not what the hotel has ever been about - no one dare be arrogant in this day and age. Our hotel has an abundance of corporate clients who use us time and time again - because we offer extreme value for money, wonderful service, absolutely clean and tidy rooms and a restaurant that offers a nice array of delicious foods - what's more we our staff and our service often sees us being awarded with certificates for service excellence - so awful - well ...we are sorry you felt that way ...

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 May 2013

We stayed at this hotel recently, the manager was very amenable and the staff very friendly. The room was large and spacious and well laid out.
Really got great value for the price we paid, I'd recommend this hotel to all my friends and family

Room Tip: Take the Royal Suite it's not much more expensive than the rest and is really amazing
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank 2_Schay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asc0th0tel, Manager at Ascot Hotel, responded to this review, 27 September 2015
Thank you for your wonderful review, positive feedback and all round niceness!!

Please come again soon, its guests like you that make our daily jobs all the more worth it!!

Thank you
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Toronto, Canada
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 April 2013

We stayed at the Ascot Boutique Hotel and it was really luxurious. Contemporary decor throughout common areas and modern design, quality plumbing, quality linens in the guest room. The only imporvements I would ask for is electronic chargers (phones, Ipad) at the bedside table & a 2nd luggage rack. The staff were attentive, helpful & arranged a tour of Soweto for us. The restaurant has very good food for breakfast and the dinner was ok. There are lots of Italian restaurants nearby in this Kosher community. Conveniently located near Houghton Golf Course.

  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Asim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asc0th0tel, Manager at Ascot Hotel, responded to this review, 27 September 2015
Thank you for your wonderful review.

It is always so nice to see that all of our hard work is not going to waste by people who enjoy complaining for the sake of it!!!

You're a star - come back anytime - the welcome mat is out and waiting...
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 April 2013

we stayed at this hotel in march 2013.The main reasons we booked this hotel was it is in the centre of jbourg and also internet and breakfast was included . When we got there we found out that there was no Internet which means we could research things to do in the jo bourg. As if that was not the only bad thing, upon finishing our breakfast the following morning we were told by the waiting staff that our room didnt include breakfast and we had to pay 160 rand for our breakfast!shocking! We had to show the hotel manager the confirmation email which states that breakfast was included. He wasnt apologetic at all besides he seems pissed off that we refused to pay for the breakfast. He said booking.com had made a mistake. His attitude towards the whole situation made us feel as if we werent welcomed at all. Plus the breakfast was worst breakfast I have ever ate. Salmon was a bit off and salad wasnt washed at all. it was covered in mud.
The other terrible thing at this hotel was the gym. Its not a gym at all, basically he just chucked a worn out treadmill mill and a couple of dumbbells in this awfull looking room. I have never seen anything like that. I cannot believe he even got the audacity to put on his website that this hotel has a gym.
Cockroaches was another problem. We found massive cockroches in the bathroom every morning. The maid told us that it is because of the restaurants across. I wouldn't recommended this hotel at all.

  • Stayed March 2013
    • Value
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Helpful?
Thank markpetra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asc0th0tel, Manager at Ascot Hotel, responded to this review, 27 September 2015
The good news is that when we read reviews like this it makes us question a few things - firstly and luckily our hotel went through a wonderful new management staff in July 2013 - we would never refuse our guests breakfast and I can hardly believe that our salads would be covered in mud?

Cockroaches are not a problem at all, in all the time we have been running the show at the Ascot we have never had a problem with those critters! However we do apologise that you did not enjoy your stay

Thank you for your review
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, District of Columbia, United States
2 reviews
Reviewed 28 March 2013

A group of 7 did a two night stay at the Ascot. The facilities were very comfortable and the staff were very accommodating. We took full advantage of the hotel - using the gym equipment and everything. It was an excellent spot to work off our jet lag! A bonus of the hotel is their amazing restaurant/bar downstairs. The employees were so friendly and the food was AMAZING. They have some of the best coffee I've ever had.

  • Stayed March 2013, travelled with friends
    • Value
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Helpful?
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asc0th0tel, Manager at Ascot Hotel, responded to this review, 27 September 2015
Thank you for a wonderful and positive review

We are so glad that you enjoyed our famous hospitality, warm and friendly service and delicious food

Please come back and visit us again soon ...
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London, United Kingdom
Level Contributor
51 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 20 March 2013

Do not stay in this hotel. It has a bad reputation, the staff are unhelpful and the manager is terrible. No customer services skills whatsoever. Can't be bothered to go on (and if you check my other reviews you will see that I am usually not mean). Do yourself a favor and stay away.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank DeeGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asc0th0tel, Manager at Ascot Hotel, responded to this review, 27 September 2015
Dear Sir

Are you sure you have the right hotel? I suppose you cannot please all of the people all of the time, but we do have a wonderful new management team that were employed in late 2013 - and our hotel is not only receiving great reviews but we also offer amazing service, clean rooms and excellent value for money

None-the-less each and every person is entitled to an opinion, and we apologise for the unfortunate experience you had
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ascot Hotel

Property: Ascot Hotel
Address: 59 Grant Avenue, 2192, South Africa
Region: South Africa > Gauteng > Greater Johannesburg
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
Ranked #112 of 226 Hotels in Greater Johannesburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ascot Hotel 4*
Number of rooms: 15
Reservation Options:
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