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“Good location”

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Charlestown Executive Apartments
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good location”
Reviewed 7 July 2014 via mobile

One bedroom apartment was a good size, when we moved one of the beds there was dust under it, windows not very clean and the sinc needs a good bleach over, the single beds should have been king singles.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flowers51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham T, Manager at Charlestown Executive Apartments, responded to this review, 20 July 2014
Hi,
Thank-you for taking the time to write a review.
We endeavour to maintain the absolute highest standard of cleanliness in all areas of the property and will pass your feedback onto the cleaning staff to ensure that beds are moved and vacuumed under each time they are cleaned.
We appreciate your feedback and look forward to welcoming you back to our property on your next stay in Newcastle.
Graham and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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221 reviews from our community

Traveller rating
    150
    55
    12
    2
    2
See reviews for
88
44
5
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Sydney, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 6 July 2014

Great location. So close to the shopping centre. The apartment and the whole complex was very very clean. In fact.... almost TOO clean, There was a constant bleach smell all day and night. There seemed to be someone cleaning somewhere all the time during the day. It would have a got a 5 stars if it wasn't for that bleach smell constantly.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edmund W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham T, Manager at Charlestown Executive Apartments, responded to this review, 8 July 2014
Hi Edmund,
Thank-you for your comments. We endeavour to maintain the absolute highest standard of cleanliness in all areas of the property. Perhaps our cleaning products could be diluted a bit more to lessen the smell and we will follow up with the team in regards to this feedback. Your comments come as a great compliment to our wonderful staff who do a fantastic job day in and day out.
Thanks for staying with us, we hope to see you again soon!
Graham Turner and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Urunga, Australia
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 July 2014

We recently stayed here as a stop over on our way home. The room was a pleasant surprise. Clean, tidy and spacious enough. We left the air conditioner on over night to keep the place comfortable, unfortunately this kept me us most of the night as the unit outside is quite noisy when turning on and off. We found it a little odd that we appeared to have the disability friendly room (parking spot had disable sign and the bathroom was an open wet room with lots of bars to assist) yet both bedrooms were located upstairs. This was not a bother to us but we did find it a little odd. Location was great and plenty of food choices near by. Price was very good for a 2 bedroom modern apartment.

Room Tip: Make sure you really pull your door shut to ensure it locks. Air Conditioner is quite loud if left o...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattDan89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham T, Manager at Charlestown Executive Apartments, responded to this review, 8 July 2014
Hi,
Thank-you for taking the time to write a review. We do have 2 wheelchair accessible rooms one of which has no bedroom downstairs, we do offer a sofa bed in this room for anyone that requires it. The upstairs bedrooms can then be used for carers or other family members and friends.
We appreciate your feedback and look forward to welcoming you back to our property on your next stay in Newcastle.
Graham and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 June 2014

Very clean & modern and just big enough for 1 or 2 people or if you are on business. A short distance to the main shopping centre and very central to just about anywhere in Newcastle. Would stay there again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham T, Manager at Charlestown Executive Apartments, responded to this review, 8 July 2014
Hi,
Thank-you for taking the time to write a review.
We appreciate your feedback and look forward to welcoming you back to our property on your next stay in Newcastle.
Graham and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Werrington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

I had a one bedroom apartment which I found to be clean, comfortable and spacious. The kitchen is well stocked with utensils for cooking. The location is great as it is close to the shops but is situated off the main road so there is not a lot of noise from traffic. The staff were friendly and helpful. Overall it was a great stay and I would go back any time.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham T, Manager at Charlestown Executive Apartments, responded to this review, 8 July 2014
Hi,
Thank-you for taking the time to write a review.
We appreciate your feedback and look forward to welcoming you back to our property on your next stay in Newcastle.
Graham and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 3 June 2014

I was awoken at 3.30am by another guest entering my studio apartment. This should never be possible!
I contacted the police, and then the manager, who both attended and checked the perimeter of the building.
The manager was very responsive and concerned, however this should never have been able to happen in the first place.
The studio apartments are very noisy - situated under the other apartments which sound as if they have no soft furnishings. All footsteps are clearly audible, as are all conversations.
I will not be staying here again.

Room Tip: Do not choose a studio apartment
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Stayed June 2014, travelled on business
Helpful?
Thank M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham T, Manager at Charlestown Executive Apartments, responded to this review, 4 June 2014
I think your review was most unfair. The incident occurred because the door to the Studio was not locked from the inside.The door is opened from the outside by use of an electronic card key specific to each unit - the intruding guest, who had just finished a shift, had the correct card for his unit which could not have opened the door to your Studio. He was very sorry to cause you alarm and just thought he could enter the unit above through the door to your Studio. Your door has a snib on the lock which should be turned to locked position. .
As a goodwill gesture, we refunded your accommodation charge by 9.30am the next morning. Although this has never happened before, to ensure that future guests do not make a mistake when operating the lock we have ordered an additional dead lock for each Studio and Loft Apartment door.
Graham Turner
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
Reviewed 14 May 2014

Our experience at the Charlestown Apartments far exceeded our expectations. The accommodation and staff was excellent. We will be returning again next year for a longer period than our 2 weeks this year. We highly recommend this location. It is very central to the Newcastle area.

Room Tip: our room was great. Not familiar with the other rooms but I would say that any room would be good.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham T, Manager at Charlestown Executive Apartments, responded to this review, 21 May 2014
Hi Dianne,

Thank-you so much for the kind review. We look forward to having you as our guest again next year!

Kind Regards,

Graham Turner and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Charlestown Executive Apartments

Property: Charlestown Executive Apartments
Address: 45-47 Dickinson St, Charlestown, Lake Macquarie, New South Wales 2290, Australia
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Charlestown
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Charlestown Executive Apartments 4.5*
Number of rooms: 21
Official Description (provided by the hotel):
Located in the heart of Charlestown, Newcastle Australia, - Charlestown Executive Apartments offers contemporary quality accommodation that seamlessly links the barrier between apartment living and hotel comfort. Perfectly located in its own cul-de-sac, just 15 minutes drive from Newcastle CBD, city beaches and Lake Macquarie, Charlestown ensures a quiet escape that is only minutes away from the essential business, shopping and tourist venues in the area. ... more   less 
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Also Known As:
Charlestown Executive Apartments Greater Newcastle, Australia

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