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“Good place for a budget stay”

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Mercure Charlestown
Ranked #2 of 3 Hotels in Charlestown
Sydney
Level Contributor
5 reviews
5 hotel reviews
“Good place for a budget stay”
4 of 5 bubbles Reviewed 6 July 2014

Staff are friendly and focused on customers and the fit out is pretty good. Convenient position and breakfast set up really good. Only issues I had were that the room had a damp odour to it and there seemed to be (loud) conversations from room above coming through a vent or something.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilPreston2508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique R, General Manager at Mercure Charlestown, responded to this review, 20 July 2014
Dear PhilPreston2508: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will pass on your kind comment on our menu selection to our chef Todd will be thrilled to know that his effort are not going unnoticed. We do take on board your comment about the unpleasant damp smell and have since re sealed the bathroom above your room, unfortunately once in a while we do, like at any other hotel have some loud guest that will disturb other. On you next stay call us and we will try to stop it so you can have a very pleasant stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
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375 reviews from our community

Traveller rating
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    75
    22
    7
See reviews for
112
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney, Australia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 July 2014

Convenient location, parking and friendly staff. Breakfast is elaborate and good value. The rooms are clean and comfortable. However, I would not include this in Mercure style, but more on the Ibis Budget class. The rooms have a tired look and need some fresh coat of paint and new carpet. I was surprised by the size of the swimming pool and think it is definitely more suitable for small kids with parents. Overall, happy with the short stay.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shrim23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique R, General Manager at Mercure Charlestown, responded to this review, 20 July 2014
Dear Shrim23: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive a fairly positive feedback. We have been on a constant upgrade project for the hotel and we are doing as much as we can (finance permitting) to create a comfortable and friendly property, we hope that eventually we will please everybody about our product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
1 review
5 of 5 bubbles Reviewed 1 July 2014

Convenient location and most of the time I get a room on the lower floor as I don't like the stairs. I love the menu, so much to chose from, with the choice of entree size meals when not really hungry. The swimming pool needs more privacy as diners overlook the pool, which can be a bit daunting for some!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erja03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique R, General Manager at Mercure Charlestown, responded to this review, 2 July 2014
Dear Erja03: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will pass on your kind comment on our menu selection to our chef Todd will be thrilled to know that his effort are not going unnoticed. We do understand and are agreeable on your comment about the privacy of our pool, unfortunately there is not much that can be done about this, the bright side is that Bistro Blu is close from 10 am to 5 pm and during that time privacy is available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Central Mangrove, Australia
1 review
5 of 5 bubbles Reviewed 28 June 2014

Greeted by a fantastic receptionist. We indulged in the tastiest breakfast that included great healthy options. The room included a decent hairdryer (this appeals to us ladies) and an extra blanket!
My daughter and I really enjoyed our stay and we will be back for sure.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank gonedote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique R, General Manager at Mercure Charlestown, responded to this review, 1 July 2014
Dear : We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will pass on your kind comment on our breakfast selections, our chef Todd will be thrilled to know that his effort are not going unnoticed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erina, Australia
2 reviews
5 of 5 bubbles Reviewed 26 June 2014

The friendly staff and delicious dining make the Mercure at Charlestown a favourite stay for us. The menu at night is great. We enjoy the convenient location, level of comfort, cleanliness and convenient parking and access.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen4311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique R, General Manager at Mercure Charlestown, responded to this review, 1 July 2014
Dear Helen4311: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will pass on your kind comment to our chef Todd will be thrilled to know that his effort are not going unnoticed. We are trying our very best at all time to satisfy our customer and I am personally elated when such a brilliant comment is done, it make it all worthwhile. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

We stayed here for one night on our way to Brisbane. The motel was clean, quiet and very comfortable. Staff were very nice and courteous. The buffet breakfast was fantastic and well worth having. Will definitely stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels

Helpful?
1 Thank Canberrawill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique R, General Manager at Mercure Charlestown, responded to this review, 23 June 2014
Dear Canberrawill: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will pass on your kind comment on our new continental breakfast buffet, our chef Todd will be thrilled to know that his effort are not going unnoticed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Charlestown

Property: Mercure Charlestown
Address: 109 Madison Drive, Charlestown, Lake Macquarie, New South Wales 2290, Australia
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Charlestown
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Charlestown 4*
Number of rooms: 53
Official Description (provided by the hotel):
Mercure Charlestown, is a boutique hotel situated on the peak of Madison Drive, in the convenient and central, ever expanding suburb of Charlestown. Located in the tree tops and away from busy roads, Mercure Charlestown is the perfect place to relax for business travellers, family visits or holiday makers alike. Enjoy the comfort of the 53 rooms, take in the view of Stockton beach and the serene tree top outlook from the restaurant deck, or unwind with a swim in the outdoor pool before enjoying a drink in the sunlit bar. Mercure Charlestown strives to provide you with a home away from home. Always a friendly service with a smile, clean and tidy rooms, great food, and all within a short drive from everything that Newcastle has to offer. ... more   less 
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Also Known As:
Newcastle Best Western
Best Western Newcastle
Mercure Charlestown Greater Newcastle, Australia

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