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“Great experience”

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Best Western Plus Apollo International Hotel
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence
Reviewed 20 June 2013

Gorgeous room - great view from the balcony. Clean, well spaced room. We had a spa room - and even tho the spa stopped working mid way thru the night - the corner bath was still great. Staff very friendly and eager to please. Rooms clean and very well presented.

We had dinner at the pub down the road- also great.

  • Stayed: March 2013, travelled as a couple
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Thank Leis5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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712 - 718 of 804 reviews

Reviewed 16 June 2013

I stayed at this hotel with my parents in a shared room with a sofa bed. The rooms are large, clean, comfortable and well equipped, however as we had three guests we were disappointed to find that they only provided two of everything (towels, cups etc). Tea bags but no milk provided in the room.

Meal at the hotel's restaurant was okay, however the staff were cold and unfriendly.
WIFI is limited to one device and drops out a lot.

  • Stayed: June 2013, travelled with family
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Thank Viverama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International Hotel, responded to this reviewResponded 28 March 2014

Dear Valued Guest

Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. It’s great to hear that our friendly Team Members were able to enhance your stay with the superior level of service we strive to provide all of our guests!

Having newly extended and refurbished the entire hotel, we pride ourselves on offering impeccable service and a superior product at a most competitive price.

I have had a meeting with both the maintenance and housekeeping teams in respect to the comments that you made and can assure you that this is out of the ordinary. Both teams are working to a maintenance and cleaning schedule and usually pick up on these sorts of things.

We trust that these items will not stop you from returning and giving us the opportunity to welcome you back to our wonderful city of Newcastle, and if I can be of any assistance in the future, please don't hesitate to contact me at 02 4943 6733.

Sincerely.

Richard Christie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2013

We booked the Quality Hotel Apollo International through our work. The hotel was recommended to myself & a colleague by a friend who lives in Newcastle. We had great stay. The rooms are large, clean & comfortable & well equipped. The bed was very comfortable & I loved the view over the hills from the balcony. A great plus is the door opening onto the balconies so guests can enjoy fresh air. Thank you Robyn for being so obliging and helpful with our bookings. We have three conferences to attend and have already booked our next stay at this hotel. The best value & a great spot!

Room Tip: Renovated rooms are fantastic.
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  • Stayed: May 2013, travelled on business
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Thank Jude F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

Simple yet updated rooms. Very comfortable beds and relazing rain showers. Wifi is left wanting. Guests only get free wifi for one device and if using an iphone, the wifi drops continuosly requiring you to relogin. Wifi isn't continuous throughout hotel either, requiring relogin's as you move from room to lobby and restaurant. Great food in the restaurant, especially the salt and pepper prawn. Lee was an incredible server making us feel at home. Fitness room was lacking. Equipment appears to not have been serviced regularly. Ellipticals are both broken. One treadmill and weight machine are the only pieces that operate properly.

  • Stayed: June 2013, travelled on business
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Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at Best Western Plus Apollo International Hotel, responded to this reviewResponded 24 June 2013

Thak you for taking the time to write a review. Your comments regarding WiFi are valid and we are currently changing all the hotspots, so that they will all carry the same identification name. The signal will then not be interrupted as the guest moves through the property. Furthermore, the front desk will offer a second login to guests who want to use more than one device.
In regard to the gym equipment, we do apologise for the inconvenience. We are currently servicing all the equipment, most of which is new, in order to ensure that the equipment works effectively. Again we apologise for these inconveniences and thank you for your constructive feedback, which will enable us to further improve our service and facilties. Warm wishes - Guest Relations Director.

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Reviewed 27 May 2013

the hotel was great and the staff was extremely friendly and helpful, would stay there again next time we are in the area, the only thing to make the stay perfect would have to been able to get the spa room for 2 days ohhh well I guess next time we will have to book earlier

Room Tip: had a balcony in the sun of a morning and a great idea fresh air of a morning
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  • Stayed: May 2013, travelled as a couple
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Thank Randal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2013

Although this is on a main road (pacific hwy) it has been refurbished so the rooms are very quiet - most face the back - a valley of trees. Rooms are big, bathrooms spotless, towels and bedding good quality. There's little in the way of cafes, shops or restaurants within an easy or pleasant walk but of you're after a one night stay when up in the Newcastle region for business, it's one of the better places for the price. All the rooms have balconies - screen doors mean the door can be left open without fear of mozzies or moths and then you can hear the birdsong!

Room Tip: Avoid the rooms on the 1st floor - they face the driveway with some balconies fronting straight onto...
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  • Stayed: May 2013, travelled on business
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Thank Marco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2013 via mobile

A great location close to city, beaches and convenient to the hospital. The restaurant food was superb. Only downside was single beds (a bit of a culture shock). There is also no lift so need to climb stairs

  • Stayed: April 2013
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Thank jamscone3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linear5, Owner at Best Western Plus Apollo International Hotel, responded to this reviewResponded 6 May 2013

Thank you for your glowing review. We do hope that we will be able to welcome you back again soon! In regard to the two issues that you have raised - we are perplexed about your observation concerning the single beds. We have searched the system for your reservation and believe that you reserv ed a room with twin beds. We obviously have guest rooms with King or Queen beds as well. We are not sure whether you expected two double beds. Please contact Robyn at our front desk, should our facts not be correct. We will use our best endeavours to meet your every need when you next stay with us. In regard to lift access - please be aware that we have a new wing, compromising 44 brand new rooms, all with lift access. Warm regards - Guest Relations Director

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Additional Information about Best Western Plus Apollo International Hotel

Address: 290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range: £70 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Plus Apollo International Hotel 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
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Also Known As:
Quality Inn Newcastle
Best Western Plus Apollo International Hotel Charlestown, Greater Newcastle, Australia

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