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“Spacious room and reliable staff.” 4 of 5 bubbles
Review of Best Western Plus Apollo International

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Best Western Plus Apollo International
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence
Brisbane, Australia
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Spacious room and reliable staff.”
4 of 5 bubbles Reviewed 27 March 2014

I stayed in queen room for two nights for business in Charlestown. Overall the stay was very comfortable and I would definitely stay there again. It appeared to have been recently renovated and was overall in very good shape.

Pluses : large spacious room with lounge area and iPod/iPhone (4s) dock. Room was of good quality with modern feature wall. Room included a balcony with outdoor table and chairs with direct view of bushland, which was really nice. The Mor bath products (Snow Gardenia) were also particularly nice touch of luxury and it is one of the first times I’ve used hotel products in a long time.

Staff were helpful and reliable with wake up calls and cars occurring as scheduled etc. There is a nice pool and small gym. Free wifi (up to 3 gb ). Plenty of parking for people driving and the rooms would easily fit two children as well as adults so suitable for families in transit. Mini bar etc. Very economical for a large room especially considering balcony.

Minuses- No bath! Location is not really near much entertaining (eg water) so you need a car or taxi to get around. Although generally clean and modern feeling there was a stain on my bedspread (hidden under the bedspread at the end) and the flyscreen on my balcony door was broken.

Verdict: Comfortable reliable economic hotel with some nice touches. Suitable for business visitors, people in transit or families (contingent on location).

Room Tip: Request a room with balcony overlooking the bush.
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TravellingAussieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, 1 April 2014
Dear Valued Guest

Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. It’s great to hear that our friendly Team Members were able to enhance your stay with the superior level of service we strive to provide all of our guests!

Having newly extended and refurbished the entire hotel, we pride ourselves on offering impeccable service and a superior product at a most competitive price. Whilst extending we opted to make most of the accommodation rooms with walk in shower access as a large portion of our clients are corporate guests that prefer this. However we do have baths available on request as we understand that there always will be a need for them, these are usually given to guests on request.

I have spoken to both the Housekeeping and Maintenance team in respect to the stain and flyscreen and have had these rectified. I apologise that these were not seen to prior to your arrival and will endeavour to ensure that this does not re-occur.

We welcome you back home on your next stay in our wonderful city of Newcastle, and if I can be of any assistance in the future, please don't hesitate to contact me at 02 4943 6733.

Sincerely.

Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (201)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Russian first
  • Any
English first
sydney
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

The first impression when walking in wasn't very good. There was a odour of disinfectant...we were wondering what happened there...The desk staff however we're very efficient and friendly and attended to check in swiftly. Walking to our superior room down the corridors, I didn't have huge expectations. I could tell the place had a renovation but when I opened the door...wow! The rooms are great. The beds were very comfortable, everything was spotless and the bathrooms were very well appointed. We opted for the breakfast package and were there very early in the sitting. The staff again were very nice but the food was ordinary. Eggs were way over cooked, the bacon was soggy, it just wasn't happening for them on this day. We left most of it and got something in transit.
Overall, great staff and rooms, give breakfast a miss.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mocomm35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, 27 March 2014
Dear Valued Guest

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I have spoken to the chef's in regards to the breakfast but without knowing the exact date, it is extremely difficult to pin point out exactly what went wrong on the day. As we usually get positive feedback in respect to the breakfast it is most disappointing to hear this feedback. If at all possible I would love to be able to resolve this and would appreciate if you could contact me directly on 02 4943 6733 to discuss.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Richard Christie
General Manager
BEST WESTERN PLUS Apollo International Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London UK
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 25 March 2014

This was fairly expensive night at $179 for a double. Though we understand that it was a busy weekend in Newcastle when we were there with other more central hotels booked out. Breakfast was extra for $10 each at time of booking / check-in.

The location is a little north of the centre of Charlestown on the Pacific Highway. There is a restaurant in the hotel though we elected to take a 10 minute walk down the road to restaurants. We found that the hotel staff willing and able to recommend options without favouring their own offering.

The room was comfortable, spotless and spacious. We were quite happy with what was delivered and we had a comfortable night. In the morning the buffet breakfast was perfectly adequate and worth the $10. However, I would have felt that the ‘standard price’ of $23 would have been expensive for what it was.

On balance I’m glad that we stayed here and would consider it first if staying in Newcastle again.

Room Tip: The view over the valley and trees to the rear would be preferable to the front of the hotel
See more room tips
  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Many_Happy_TravelsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, 26 March 2014
Dear Valued Guest

Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. It’s great to hear that our friendly Team Members were able to enhance your stay with the superior level of service we strive to provide all of our guests!

We value your comments in regards to the price of the accommodation and can assure you that we at all times offer the most competitive rate within Newcastle for a similar product. We also arguably offer the newest and largest rooms in Newcastle and Charlestown.

Thanks you again for the kind words in respect to the service and standards received and we welcome you back on your next stay in our wonderful city of Newcastle.

If I can be of any assistance in the future, please don't hesitate to contact me at 02 4943 6733.

Sincerely.

Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

Stayed for 2 nights last week in a Superior King Room on the 3rd floor. We couldn't find fault with anything. The staff were friendly and helpful, the room was huge and well appointed, the bed comfy and the shower lovely and warm.
The hotel has a lovely bush setting on one side complete with friendly kookaburras and conveniently set on the highway on the other. The rooms though are devoid of traffic noise. Parking is plentiful, open air and underground. We will be going to visit family regularly in Newcastle this year and will choose to stay here everytime.

Room Tip: Our room on the 3rd floor with a balcony overlooking the bush was great.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Janelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, 26 March 2014
Dear Janelle,

Thank you for completing the survey and sharing with all your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I will express to all the staff members concerned your appreciation to the service received, it is always very encouraging to hear positive feedback like this. It is also great to hear that you enjoyed the beautiful bush outlook and the friendly kookaburras.

If I can be of assistance in the future, please don't hesitate to contact me at 02 4943 6733.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Macquarie, Australia
Level Contributor
136 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

We stayed overnight here and it's been awhile since last here,,it's been extensively renovated and WOW it's was good before but now it's fantastic,,,,beautiful new furniture all round, pleasant staff, and plenty of rooms, we didn't try the restaurant but it always was a top quality one so I guess nothings changed there. Lovely pool to relax around and surprisingly quiet next to a main road..this was always the best for conferencing as well so it would be even better now,,,,,rates are reasonable too with different levels of accommodation.

Room Tip: Ask for a room on the southern side as it has lovely bush views as apposed to residential on the oth...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JondebemPort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, 20 March 2014
Dear Valued Guest

Thank you for choosing the BEST WESETERN PLUS Apollo International, we truly appreciate you sharing about your experience at our hotel on Trip Advisor. It’s great to hear that our friendly Team Members were able to enhance your stay with the superior level of service we strive to provide all of our guests!

Having newly extended and refurbished the entire hotel, we pride ourselves on offering impeccable service and a superior product at a most competitive price. It was great to hear that it has not gone un-noticed and that guests appreciate quality and service when they receive it, I will happily express your feelings and comments to the entire team.

We welcome you back home on your next stay in our wonderful city of Newcastle, and if I can be of any assistance in the future, please don't hesitate to contact me at 02 4943 6733.

Sincerely.

Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

We recently spent 2 nights at this wonderful hotel. The service was perfect from start to finish. On our first night we were running a bit late and we received a lovely phone call from reception to check that we were still coming. Check in was very efficient. Our room was spacious, comfortable and clean. We had a beautiful bush outlook and a balcony. We used the pool during our stay which looked over the bush. The pool was well maintained and a very peaceful space. The star of the show however is the restaurant. We dined there for breakfast both mornings and also for dinner on our second night. The food is as good as (or better) than you would find in any high end restaurant. I can highly recommend the mushroom risotto, and the vegetarian breakfast was delicious. A special thank you to our waitress Danielle. She is a real asset to your hotel and we appreciated her lovely nature. I could not find any fault with this hotel. A big well done to the manager and all your staff :))

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, 17 March 2014
Dear Valued Guest,

Thank you for taking the time to share your valuable feedback regarding your recent stay at the BEST WESTERN PLUS Apollo International Hotel. We truly appreciate you sharing with others, on Trip advisor, your wonderful feedback.

Our hotel’s young and dynamic team takes great pride and passion in their work and are constantly on the quest for complete guest satisfaction. As you have clearly pointed out Danielle is one of those stand out team members that glows enthusiasm and it will bring me immense joy and satisfaction in mentioning to her that it has not gone un-noticed.

The team was delighted to hear that our well-appointed and refurbished guest rooms, along with the efforts of our excellent front desk and award winning restaurant staff provided you with service that you can come to expect and deserve from a BEST WESTERN PLUS hotel.

We look forward to you returning to our wonderful city of Newcastle and providing you with another exceptional experience.

Sincerely,

Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
94 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

Overnight stay as I had to attend an early morning function at Hunter Stadium following day. The place seemed brand new. It would be interesting to see if the quality of the building and service are maintained as the property ages.
The room was fresh with good quality (new) fittings and furniture. The restaurant is the star of the show here. Well worth a visit for a dinner. I couldn't try it for breakfast as I had a function to attend to.
The general quality of the service and friendliness and helpfulness of staff make this place feel like you're staying at a semi-luxurious hotel!
I would highly recommend this place.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sporthead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International, responded to this review, 17 March 2014
Dear Valued Guest

Thank you for your lovely feedback regarding your most recent stay. My team and I are delighted to hear you enjoyed yourself here at the newly extended and refurbished BEST WESTERN PLUS Apollo International Hotel.

Our restaurant "Babbingtons" that you refer to is well renowned and awarded within Newcastle and the team members take great pride in offering an exceptional experience that can't be beaten.

Thank you once again for taking the time to give us such wonderful feedback. We look forward to welcoming you back to the Apollo International and our wonderful city of Newcastle in the not so distant future.

Kind regards

Richard Christie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Apollo International

Property: Best Western Plus Apollo International
Address: 290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Best Western Plus Apollo International 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
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Also Known As:
Quality Inn Newcastle
Best Western Plus Apollo International Charlestown, Greater Newcastle, Australia

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