There may be some positives, but I cannot recommend this place. The management team and/or booking system lack any integrity. At the end of the day you'd like to stay in a place hosted by people you trust, and this is not one of them.
We spent two nights at the Apollo in June. We booked the first night online, and late, so it was expensive. When we finally arrived after a long day we found to our chagrin that we had been "unbooked" as the management claimed not to have had a phone number for us. This was patently untrue as our printout of their booking confirmation included our mobile phone number. Begrudgingly they gave us a slightly larger room, but only because it was one of the only ones left. It was not a great start.
There was already a likelihood we'd need to spend an additional day in Newcastle, so as we checked in we asked about rates for an additional day. They were surprisingly high. We therefore asked about a specific offer we'd seen on their website but were told it wasn't available because of some curious conditions which frankly did not match our recollection of the website.
By next morning we knew we had to stay another day in Newcastle. Before checking out we again asked about rates for another night, and again the quoted rates were high. We had checked the special offer on their website overnight (it was a king bed room and other extras at a base room rate) and the conditions quoted the previous evening by management were simply not there, so we asked about it as well. This time there were no make-believe conditions and we rebooked for a night, albeit in a different room. We even paid in advance for convenience.
Checking in the second time was quick, but the room seemed odd. As we went to dinner we asked if it really was a king size bed, as it looked smaller. We were pained by the answer. We were told their system automatically allocates a standard room, not the advertised upgrade, but we could be upgraded in accordance with the offer if we insisted. In other words, Best Western Apollo would honour its offer only if got caught out cheating on the guests and they complained.
We didn't bother unpacking and changing rooms. There was no point getting riled by their dishonesty. This was simply a management team we did not want to deal with ever again.
The other negatives - the towels were clean and white, but there were as few as possible in the rooms, and they were thin and aged. There were long queues each day at the 10am checkout as there was only one person to handle the easily-anticipated numbers.
The positives? The desk staff were friendly and almost made up for the rest of the admin.The rooms were clean and comfortable and they fixed the restaurant coffee machine promptly when it broke down in the morning.
- Official Description (provided by the hotel):
- BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more less
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- Also Known As:
- Quality Inn Newcastle
- Best Western Plus Apollo International Hotel Charlestown, Greater Newcastle, Australia