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“Another Great Stay”

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Best Western Plus Apollo International Hotel
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Another Great Stay”
Reviewed 31 July 2014

Stay here quiet frequently while in Newcastle. Close to shopping center, restaurants and cinema's. Short drive to the beach or city. Ample parking. Friendly staff Thanks for the tip on the Malay Restaurant down the road.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kylie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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738 reviews from our community

Traveller rating
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    290
    67
    22
    10
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Russian first
  • Any
English first
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

The Apollo exceeded my expectations. The service was excellent, the food in the restaurant was outstanding and the conference services also excellent. The chef's willingness to accommodate different dietary requirements and requests was also much appreciated. I am very happy to recommend the Apollo International.

Room Tip: I stayed in room 302 which meant I was up a floor and faced away from the road into the lovely treet...
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank BizyTravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 July 2014

I just hosted a workshop at the Apollo International for a group of 17. The staff were very helpful throughout the booking process. We had great service staff on the day and they were very accommodating. The rooms are very comfortable.
We also stayed at the venue and it was great. The view is really lovely and we got some great sunsets.
I highly recommend this venue.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woolah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Macquarie, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2014

My husband and I had a wonderful night at the Apollo. The room was extremely clean, modern and fresh with a great outlook. All staff were extremely helpful and friendly. We were amazed how quiet it was at night. Restaurant by the way had great service and the food was exceptional. Would highly recommend, we had a great break.

Room Tip: We had an executive suite top floor in the new section.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Robyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 28 July 2014

The room was lovely. Clean and tidy.
My children and I like to stay out when travelling far. These over night stops suit us fine. I know now when I come again to visit New Castle I will pic the Apollo, Best Western Hotel.

Room Tip: Very central.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Marion A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International Hotel, responded to this review, 29 July 2014
Dear Valued Guest

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We do endeavor to staff up during busy check-in and out periods however there are times where we unexpectedly get busy and for this must apologise. For future reference we do offer an express check out system which allows our guests a speedy instant check-out.

Thank you for the kind words in regards to the rooms and central location. I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 02 4943 6733.

Sincerely,

Richard Christie
General Manager
BEST WESTERN PLUS Apollo International Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Googong NSW
Level Contributor
262 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 27 July 2014

Like a number of reviewers, we have stayed at this hotel over many years. Our previous visit was after Best Western took over, and we were very impressed with the changes in the hotel. Still impressed. Rooms are spacious, clean and modern. Bathrooms well appointed. Good Twinings tea for your evening or morning cuppa. Plenty of channels to watch on the television - if you didn't just fall asleep in the comfy bed. The buffet breakfast was not quite as inspired as previously, with some of the 'hot' ingredients (mushroom, tomatoes and sausage) closer to 'warm'. Nevertheless, a wide selection of food available. If your booking includes breakfast, that is a better deal than paying for it separately. Generally quiet (every hotel seems to have a guest who can't resist laughing loudly and slamming the door at 2 am) and well located.

Room Tip: Ask for a room on the ground floor at the rear of the hotel - good view over bushland.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank ChrisKenyon136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 July 2014

I've been staying at the Apollo International for years when travelling for business. Robyn and her team are amazing and very friendly, they go out of there way to make your stay perfect. Rooms are fresh and new.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank miketsearle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Apollo International Hotel

Property: Best Western Plus Apollo International Hotel
Address: 290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Best Western Plus Apollo International Hotel 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
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Also Known As:
Quality Inn Newcastle
Best Western Plus Apollo International Hotel Charlestown, Greater Newcastle, Australia

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