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“Good accommodations”

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Best Western Plus Apollo International Hotel
Ranked #1 of 3 Hotels in Charlestown
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good accommodations”
Reviewed 16 August 2014

Comfortable accommodation with good location. It was very close to Charlestown square mall and very convenient. One criticism if I have make is that we weren't allowed to get loyalty points and frequent flyer points because we booked through Expedia. Otherwise overall it was good choice.

Stayed August 2014, travelled with family
Helpful?
Thank Baru79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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727 reviews from our community

Traveller rating
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    65
    22
    10
See reviews for
154
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218
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (201)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Russian first
  • Any
English first
Old Bar, New South Wales, Australia
1 review
Reviewed 15 August 2014

Booked through wotif - last minute mystery booking - what a great surprise. Very comfortable, large rooms, staff were lovely - thanks :) Would book this room again. Would be nice to come in warmer weather and make the most of the lovely pool.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wollongong, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

Welcoming was nice and friendly, they couldn't do enough for you.
The rooms were spacious and very comfortable.
Booked in earlier than expected so they went and checked if one of the rooms were available and it was so no problems, we had all rooms straight away.
Was there on business so will definatley stay again.

Jane from Sydney/Gong

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jane Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Stephens, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 August 2014

Lovely two night stay , large & welcoming room with bushland views & abundant bird life.
Bed & shower A1 - generous free WiFi a big bonus.
The gym is clean & very adequate .... great to have it onsite.
Robyn on front desk was very helpful & Babbington's breakfast was delicious.
Next Newcastle visit shall see us return , thank you Apollo.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank joelouise75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 August 2014

Rooms well appointed. Stayed last year and we're very impressed, very quite, modern room. Restaurant very nice also. Staff very helpful. This year we had noisy neighbour's but no fault of hotel. Maybe suggest room on right side of reception

Room Tip: Away from reception on right hand side
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014 via mobile

My experience as a housekeeping manager makes me look at things differently. I was impressed by the size of the room and the facilities but the cleanliness of the room left a lot to be desired. I'm not fussy by any means but clearly know what a clean room is. ( hair on the toilet paper, wine glasses as if they were just put back after using, spills and food bits left all over the bench) the only thing I requested was clean wine glasses. These things should be checked after each and every guest and all surfaces should be cleaned for dust and grime after each guest. As I have inspected many a room in my career, this room would not have been allowed to be sold as is.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deadrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerApollo, General Manager at Best Western Plus Apollo International Hotel, responded to this review, 13 August 2014
Dear Valued Guest

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We are at present training up new housekeepers and believe that your room may as a result of the new team members been affected. This clearly is in no way an excuse for the poor standard of your room cleanliness and as a result have had a meeting with all my housekeepers and have stressed the importance of a clean room.

If you could provide me with a room number or your surname this would be greatly appreciated, this way I could identify the individual that may require further training. My email address is gm@apollointernational.com.au

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any future assistance, please don't hesitate to contact me directly at 02 4943 6733.

Sincerely,

Richard Christie
General Manager
BEST WESTERN PLUS Apollo International Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong
1 review
Reviewed 6 August 2014

We have stayed here a few times before, we have always been happy there. It is in a good location, and the rooms are comfortable and the Breakfast is good.I do hate showers over baths though, so next time will enquire if they have rooms without baths. A container for used tea bags would be a good idea too, better than dripping them over the floor to the rubbish bin!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Christine 852 W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Apollo International Hotel

Property: Best Western Plus Apollo International Hotel
Address: 290 Pacific Hwy, Charlestown, Lake Macquarie, New South Wales 2290, Australia (Formerly Quality Hotel Apollo International)
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Lake Macquarie > Charlestown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Charlestown
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Best Western Plus Apollo International Hotel 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
BEST WESTERN PLUS Apollo International Hotel is a 94 room, recently totally renovated and extended 4.5 star hotel, located 10 minutes south of Newcastle CBD and providing easy access to the city and local beaches. Set against a backdrop of native bush reserve, Apollo International provides quality accommodation, professional personalised service and well appointed modern facilities. Just minutes drive to the heart of Newcastle and 2 hours from Sydney via the F3 expressway. Unmistakable in appearance, the hotel offers arguably the newest, largest and most luxurious guest rooms in Newcastle. ... more   less 
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Also Known As:
Quality Inn Newcastle
Best Western Plus Apollo International Hotel Charlestown, Greater Newcastle, Australia

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