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“Excellent Rooms and Service”

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Sugar Palm Grand Hillside
Ranked #15 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed 28 March 2012

My husband and I spent 4 nights in this hotel during our honeymoon to Thailand. And we are both glad we chose this place after reading the reviews. The rooms were amazing and large, compared to the ones you see in Europe. The bed was comfortable and we were given complementary bottled water everyday. We booked a pool-access room and it was fun to walk into the pool from within our room with a drink in our hands.

The hotel as they say IS a good walk up the hill, but there's a reason they've called it hillside. The breakfast spread was good. I had made-to-order eggs every morning, while my husband stuck with the fresh fruits since we're vegetarian.

The beach is a 5 minute walk and there are some good restaurants near the hotel. All in all, a wonderful stay during our honeymoon. Great value for money too since we got a good rate on the internet. Must stay here if Kata beach is your destination.

Room Tip: Ask for pool-access rooms on the higher floors. Be ready to walk up if the lift is out of order.
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  • Stayed: April 2011, travelled as a couple
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Thank Gayathri_Iyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 February 2012

The room we had was big ,clean and nice.
The bed was very comfortable.

We pretty much enjoyed our 1 week stay there.

As most of the reviewers mentioned this , it is quite a climb up to our room ,but the hotel wasnt named SUGARPALM GRANDHILL for nothing ,right! :)

The staff was friendly.

Would def recommend other to stay here.

  • Stayed: October 2011, travelled as a couple
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3  Thank HafizahNazarudin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

The location is fantastic: only minutes from the main street and less than 5 minutes walk from the beach. There's also a great coffee place just around the corner, run by an Italian expat, called the Italian Job. We had breakfast there instead of the hotel, because it was a fifth of the price.

From the reviews I read before my stay, I expected to find the hill leading to the hotel much longer. It IS steep, but it's pretty short. The climb up to our room (on the top tier), however, was a lot more strenuous, particularly as one of the lifts was broken for 3 days of our 5 day stay. They have two lifts, but they only go up to the 9th floor, so if you're at the top, you have to climb the hill the rest of the way. We agreed that the walk was worth it though as the view from our room was amazing, and we had an infinity style pool, accessed directly from our 'pool access' room. We had private access to this pool, along with only 5 other rooms, and I feel sorry for those who had 'pool view' rooms above us, who didn't have such access but still had the climb. Definitely get the pool access room if you stay - it's worth every cent. The WIFI was excellent, however, the air-con was very very noisy.

Room Tip: get the pool access room
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  • Stayed: February 2012, travelled with friends
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1  Thank stealthpooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

This is my 3rd time here, a few days on the beach before I head back to reality. Great rooms, great place, great facilities. Staff are well presented and are very helpful. 2 out of 3 times I have been upgraded. Will be coming back for sure.

Room Tip: Grand Pool access are the best rooms, with your balcony doors opening onto a pool!
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  • Stayed: February 2012, travelled with friends
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Thank Mudburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2012

Booked run of house room and was upgraded to pool access room.
The room is nice, stylish and well appointed. Nice, big and soft - beach towels. All in all great hotel, except two things that I did not like:
-the room was not very clean - mirror and bathroom doors had stains, there was extremely strong smell of cleaning chemicals in the room which stayed in the room for almost two days, flowers in the bathroom were rotten and were more a health hazard than a nice touch that it supposed to be, balcony was not cleaned after previous guests - found some cigarette butts on the floor.
-upon check in I was wrongly accused of having broken a glass and asked to pay for it.

  • Stayed: December 2011, travelled solo
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Thank LamLha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2012

My husband and I stayed here 3 times during our honeymoon around Thailand (our base as we went to different areas), all 3 times in different rooms.
The location was awesome, it was so easy to get to the beach and main street, yet tucked away enough to be quiet, and raised enough to have a lovely view and staggered layout. The hotel is built around a series of staggered pools and gardens, each room having a verandah overlooking this. Very pretty.
The higher floors definitely have the best view out to the sea (some of the lower floors do not), however they are more of a distance away from the entrance (2 elevators, and a walk between of about 80m along a corridor). We didn't find it bad, but the elderly, people wanting to have a lazy holiday, or people with mobility concerns may. The main entrance is also up a fairly steep concrete hill.
Each room was really nice and modern, with concrete floors, a big TV, a nice bed and a really spacious shower. It was mostly clean, except the curtains always had grubby stains on them, and once or twice the pillows and towels had stains. Otherwise really nicely maintained, especially the bathrooms.
On one of our stays we were upgraded to a pool access room. Although the room itself was bigger, I actually did not prefer it myself. The rooms are lower (in order to access the pool) and therefore do not have as good sea views, and we spent our time there with the neighboring children swimming in front of our verandah. May be good for someone with kids, but not so great if you are looking for a quiet stay, or want a quiet drink/read on the verandah, etc. It also meant we had to have the curtains shut almost the whole time to have a sleep, privacy, etc, as the kids were right outside. Again, this may be great if you have kids that are really social. I would recommend the rooms without pool access on a higher floor :)
The only downsides: the air conditioning was an issue each time (in each room) that we stayed here (maybe despite the dial they might be automatic?). The one night that we set it to 15 degrees it finally read around 23, which was good ;) It might make it hard for some heat sensitive people to sleep.
Also, the staff are really not very friendly, quite noticeably compared to many other Thai hotels we stayed in on our trip. However, once you're in your room it doesn't matter too much. Also, the staff we spoke to on our visits did not have very good English, and we had difficulty asking for things like another towel, or for a bowl and spoon, etc.
The rooms did not have an iron, we had to ask for this when we needed it. This may not be a problem for some, but it was difficult for the girly part of me ;)
The breakfast had good variety (cereal, rice dishes, fry up, an egg station, pastries, juices, and so forth), but each day the quality of the food was not so good; much of it was over/under cooked, very oily, left cold, coffee run out and not refilled, etc. It was convenient, but it would have been more fun to find breakfast elsewhere.
One cool thing, one of the standard rooms we stayed in had the bathtub on the verandah instead of in the bathroom, which was nice as you could see out to the beach. Not all the rooms had this though, so you would need to ask specifically.
Overall, without the breakfast and with a room on a high floor, I would definitely stay here again, very modern and stylish, and a great location :)

Room Tip: The higher floors have the best view. I actually wouldn't recommend the pool access room, as th...
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  • Stayed: February 2012, travelled as a couple
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1  Thank AJ_Brissie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2012

The room are spacious and well designed and I was lucky to be upgraded to aroom with a personal jacuzzi on the balcony. The location of that hotel is perfect. You're only 5 min away from the main street and the beach but at the same time, it's quiet and calm around the hotel.

Free wifi was convenient and worked well, but the TV channels available in the rooms were variable. For long periods of time, a lot of channels were not available.

The breakfasts were ok. Everything was fresh, but without a lot of variety.The price of items in the "Minibar" were the lowest I've seen in my life.

Although very friendly and attentive, the desk staff mastery of the English language is limited. It was annoying never to know if they really understood you.

The only big disappointment for me was what they called a "fitness center". A small room with about 6 machines that were not really working (the weight lifting machine was all rusty) and I was never able to start the treadmill.

Room Tip: If you have mobility issues, try to get a room in the lower level, closer to the reception.
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  • Stayed: January 2012, travelled with friends
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Thank hyperman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Palm Grand Hillside

Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#11 Spa Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
#14 Luxury Hotel in Kata Beach
Price Range: £23 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Official Description (provided by the hotel):
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 
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Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach

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