We were very happy with the hotel, it was exactly as per the pictures and there were no nasty surprises. I was glad I took a reviewer's advice and requested a room on a lower level, as the hill is long and steep if you don't wish to wait for the lift.
The staff are very kind and helpful, and try their best to breach the language barrier. (I called for more toilet paper, and a man arrived a minute later with a plunger! Once he relaised what I wanted he was back in a flash with a huge smile and the toilet rolls).
However, the language barrier prevented me getting my wake up call on check-out day, but luckily I had set an alarm just in case.
Restaurant only does breakfast which is fine and has the usual array.
Free can of beer, coke, juice and two waters in your minibar every day is a nice touch.
Design of room is modern contemporary, some design glitches and some cosmetic touch ups needed. Otherwise we were very happy.
Free wifi was good and fast.
Travel lady (Ann) at Wanpen Travel down the road was extremely helpful when I had to cancel a trip at the last minute due to an ill child.
Pools are lovely and spotless - not a stray leaf or speck!
Beach and restaurants are 3 minutes walk.
All in all a very good experience!
We would definitely go back.
- Official Description (provided by the hotel):
- Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more less
- Reservation Options:
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- Also Known As:
- Sugar Palm Grand, Hillside Hotel Kata Beach
- Sugar Palm Grand Hillside Kata
- Sugar Palm Grand Hillside Phuket/Kata Beach