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Sugar Palm Grand Hillside
Ranked #12 of 56 Hotels in Kata Beach
Certificate of Excellence
Singapore, Singapore
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Will definitely stay again”
4 of 5 bubbles Reviewed 19 November 2013

The cons:
Exactly what the others have said, there is a 40degree incline to the entrance of the hotel. It is actually about 100m and takes 5 minutes to walk. An issue if you have elderly, difficulty walking or lots to carry. The other con mentioned was that the hotel was undergoing renovation. The last con mentioned in the other reviews were having to change lift which I will elaborate below.

The above two were not applicable to us, as I travelled with my 50-60s parents who are healthy and fit and had no difficulty walking. Our taxi brought us directly to the lobby of the hotel bypassing the slope so we only walked up & down that slope when we went out for meals or to the beach so no luggages and it was fine.

The hotel is 5-7 minutes walking to the beach and food and shops are 5 minutes away as well. Various types of restaurants & massages around and you can choose accordingly to your budget. Recommend Darin massage which is 5 minutes from the beach and we just walked and tried different restaurants for meals. There were night market stalls at night, selling clothes, fruits & food which is also walking distance from the hotel.

We requested for high floors and got the highest non-pool access rooms. This was accessible through the first lift that takes you to about 8th floor and then you have to change and then climb another slope. Again, this depends on what you want. If you find it a hassle to change lifts, you can stay on the lower floors. We were okay so we were happy to get a very high floor though it was cumbersome to get to our rooms via changing of two lifts and climbing up a relatively steep slope which my daddy was quite tired to climb by the second night. So just to take note of this if you want to request for high floors. If not, you can request for relatively high floors that you will only need to change lifts and not climb. However, they have a buggy to bring you and your luggage but only for check in and out.

About the room:
Our rooom was newly renovated and very nice and big and new. Everything was perfect about the room. Basins were outside the toilet and there were two so convenient to use it while someone is in the toilet. Basic complimentary mini bar and drinking bottle/pax provided daily. Hair dryer, toiletries (shampoo, soap, toothbrush) were provied. Both bath and beach towels provided. And they also provided both bed time slippers as well as beach slippers which was so convenient! Umbrellas were also provided in the room with a safe.

Breakfast:
Breakfast was basic for asians' standard but sufficient. An egg station, bread, salad, fruits and some hot food. Please try the fruits, its so fresh and sweet because this is Thailand!

Pool:
The main pool was small but good enough. We did not use it as we were at the beach most of the time. There were also various small pools for the pool access rooms ...

We had 3 people and they charged us extra per night... FYI
The hotel also had local tours etc if you want to sign up but we did not join any as we just wanted to relax by the beach.

Room Tip: High floors ( if you have no difficulty walking), Do not recommend pool access because it is just a...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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971 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (133)
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Hoi An, Vietnam
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 5 November 2013

We arrive at Sugar Palm Grand Hillside late in the evening October 13. At checkin we are asked to pay for all of our 21 days of previously booked accommodation in advance. The alarm bells should have been ringing! Not having seen the accommodation previously I ask to see the room on level three before I pay almost 65000baht. The room looks OK so we agree to pay. In the morning the room takes on a different persona as the noise and vibration from the nearby renovations commence. We endure till the following morning and then express our disappointment and concern to the reception staff. The renovations are taking place on five levels above us in the same building with constant noise from jackhammers and grinders. The reception staff swiftly offer us another pool access room above the renovations area on level 10 which we accept. The access pathways and lifts are constantly strewn with renovations litter and the fire stairs blocked with a mix of old and new fittings and furniture. This complex has apparently been undergoing renovation for some months, and when we leave on November 3 it is still not completed. The reception staff are always helpful, however on one occasion when we are unable to go on a day trip due to illness they refuse to contact the tour group on our behalf.
During our 21 night stay the lower lift is out of service twice and the upper lift out of service once.
The room decor is ultra modern glass, tile and white painted cement and plasterboard. Flooring tiles or polished concrete. The lighting is modern industrial. There is nothing here to remind your that you are in Thailand. The room is kept reasonably clean and tidy by the always helpful service staff.
The room air conditioning frequently stops cooling during the night and needs to be turned off for 10 to 15 minutes and then re started.
There is an almost constant lack of hot water. We advised the reception staff of this problem several times and managed to get 6 hot showers in 21 days. The sound insulation is average. You can hear the television in the adjacent room and constant slamming of doors from adjacent rooms. The tile and glass surfaces in all the bedroom/bathroom/balcony areas are poorly finished with tile cement, grouting and paint drips and splashes on all the surfaces. There are areas of silicone sealant left on the bathtub and surrounding tiles.
The swimming pools (there are eleven) are kept very clean and tidy at all times, as is the surrounding synthetic grass. The poolside service is limited. Airport transfer on our our final day cost a reasonable 1000baht. Late checkout may be available at a cost of 200 baht per hour.
The restaurant is only available for breakfast. The are no on site facilities for lunch or dinner however it is only 100 metres to all of the restaurants on the street. The breakfast food is of reasonable quality with good presentation but them menu doesn't change. The service staff at the restaurant are very helpful.
We are extremely disappointed that we were not advised at some stage that the renovations were taking place. This would have allowed us to consider alternative accommodation or possibly negotiate a better tariff. We wouldn't recommend the place to anyone else, and we won't go back!

Room Tip: Ask for a room in the newer part of the complex in level 10 or above. Don't take a room on level...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

Great location near the beach and streets. Transportation is easily available.

Staffs are always around when help is needed; will be even better if they can prepare GPS for people who rents bike from the hotel,.

Spacious and clean room with a great view from balcony, be surprise to find a Mac hooked up for you to surf the net!
Great breakfast variety ranging from local, asian and western.

Lastly, if you do not enjoy Patong, this side of the island is definitely where you'll prefer.

Room Tip: Room 3101 - 3105 has the best view with pool... downside is you'll be exercising a lot.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EJ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata, India
Level Contributor
131 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 19 October 2013

Its a very nice hotel, good location with the view of hill and sea and all staffs are very friendly with a special surprise every room you book you can get a complimentary beer, soft drink and juice......Its excellent....

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amitabh1409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Louviere, Belgium
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

Very large, clean and modern room with a very big bathroom and a balcony.
More than 10 swimming pools at different level.
Marvellous view (depending of the floor) on the Kata beach or nice swimming pool view.
Staff is really professionnal.
Breakfast with a various choice of foods.
It was our second stay in Sugar Palm and we will visit them again.
Down the street you have a large choice of restaurants and shops.
15 minutes by car from Patong.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xavier L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
1 review
5 of 5 bubbles Reviewed 16 September 2013

The room is big and clean. Bath room is also big. Breakfast is good with many choices. Abt 5 minutes walk to the beach. And it is near to many good restaurants. The only thing that I feel not so good is that the water is not so quick to get warm when I take shower. But it may not be a problem for other people.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momo l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

This was my first trip to Thailand and upon arriving at the sugar plum resort, my expectations were not let down. This resort is conveniently located in Kata beach with a gentle walk down the hillside to the ,aim street and beach.

The rooms are of generous proportions and extremely well decorated and fitted out. The bathrooms are also of a good size.

The pool is nice and clean with a lovely view over to the beach and surround hillside.

The resorts spa treatments were absolute bliss! With the added value of a 15% discount on all spa treatments is you booked for two!

I would definitely stay here again when I visit Thailand

Room Tip: Try and upgrade your room to a direct pool access!!! Very nice advantage
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy_OConnor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Palm Grand Hillside

Property: Sugar Palm Grand Hillside
Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#10 Spa Hotel in Kata Beach
#11 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Official Description (provided by the hotel):
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 
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Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach

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