The design team made excellent use of the narrow strip of land on a steep mountain slope. It's a very beautifully designed and unique hotel, no doubts about it. The rooms are contemporary with unfinished concrete. You'll either love it or hate it. If you prefer traditional Thai style or mass market hotel style rooms, this is not for you. Parents with young children will also want to give this one a wide berth as there plenty of sharp corners and the room floor is rather slippery when wet. There is steep slope in front it (45 degrees incline), which I didn't really mind but hubby was saying his knees hurt after a few days.
It's a couples' paradise with the somewhat private pools that is only shared with a few other rooms and the glass bathroom wall is sexy. The bathtub was big and spotlessly clean. There's a separate shower stall which is spacious and features a sleekly designed rain shower and a wand like showerhead. We took a pool access room and the pool is right on the edge of our balcony. There's a deck in the middle that has sunbathing beds. There's a few different pool configurations so yours might be different. Breakfast is somewhat limited in range but yummy.
Just down the slope there's shops, restaurants, massage palours and the beach. The immediate surroundings (southern end) is a nice area for couples and families. The pubs are just that and not the girlie bars sort. Kata beach has girlie bars too but they are concentrated at the northen end. We scootered to Patong and it is much busier and dirtier but with more shopping. Imagine Bangkok's Patpong area transplanted on a beach. Depends on what you are after anyways.
There's some maintenance issues though. The power went off at around 11pm and the room was pitch dark. Thankfully it was only for ten minutes that night. The next day, there was a letter from management stating that electricity, water and telephone lines will not be available for 3 hours the next afternoon because they are changing the electricity capicitors. We had already decided on sightseeing so that wasn't an issue. But what if we were sick and had to stay in? 3 hours without modern conveniences would be terrible.
Service was mostly good except for 2 grouchy receptionists. There's a few other receptionists with ready smiles, approach them and you will have no complaints about the service.
Overall yes I will stay at this hotel again because I love the room design and pool access but I will only recommend it with a big disclaimer because of the maintenance issues.
- Official Description (provided by the hotel):
- Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more less
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- Also Known As:
- Sugar Palm Grand, Hillside Hotel Kata Beach
- Sugar Palm Grand Hillside Kata
- Sugar Palm Grand Hillside Phuket/Kata Beach