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All reviews steep hill games room pool bar hotel is situated free shuttle shuttle service buffet breakfast our honeymoon spent nights egg station pool view thai food judy pools kata beach rat
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Reviewed 28 October 2012

We have just got back from 2 weeks in Phuket, and we spent 5 nights at this Hotel. On arrival the welcome was lovely, cool drink, refresh towel, and flowers whilst they checked us in. The room was lovely, very spacious and lots of nice little touches such as fresh fruit. The staff were extremely helpful and friendly. The hotel facilities were excellent - 2 large pools one with pool bar and a small kids one, kids room, games room, free shuttle to beach and Patong. We had breakfast included and it was excellent with a vast choice to suit all nationalities.

The hotel is up a hill and there is the taxi mafia as described by many other reviewers. To be honest the taxi mafia arent that bad they are fairly friendly we had a bit of banter with them and they knew how to have a laugh and a joke with you .The only problem we had was that when we went on a tour the minibus wouldnt come up the hill for pick up or drop off but as its only a few minutes walk down its not really that big an issue. It isnt the only place in Phuket where you get a taxi Mafia and it certainly should not put you off staying at this lovely hotel.

I would definately stay here again if we go back to Phuket.

Date of stay: October 2012
  • Trip type: Travelled with family
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1  Thank mimrobb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort And Spa, responded to this reviewResponded 5 November 2012

Dear Mimrobb
Sawasdee krab! Greetings from Avista Phuket Resort & Spa!
Thank you for choosing Avista Phuket Resort & Spa as your holiday destination.
We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our hotel facilities and our services, your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

We are look forward to welcome you again in the near future.
Warm Regards,
Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2012 via mobile

I was there on business for a few days but will take my family there next time. Good Internet connection. Nice pool and good fitness room. They have a kids room too. The guest room was modern. Breakfast was top notch and they even did poached eggs on demand. TIP: I hired a car at airport and I recommend this for anyone who needs to move around Phuket for work or even sightseeing. There was free parking at this hotel and at most places.

Date of stay: October 2012
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1  Thank Aldo48
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort And Spa, responded to this reviewResponded 5 November 2012

Dear Aldo48
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedbacks such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

We are looking forward to welcome you again in the near future.
Warm Regards,
Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2012

We had the most relaxing weekend at the Avista! We were made to feel extremely welcome upon arrival - firstly you are offered a lovely, sweet smelling flower arrangement to wear on your wrist or around your neck; then you are presented with coldrefreshing juice. Whilst we had only made a short trip over from Singapore it was still a much appreciated gesture. Check-in was smooth and the receptionist was charming The room was of a very high standard - huge and beautifully decorated with a very comfortable King-size bed. The hotel is stunning and very well kept - you are completely sheltered from any road noise and whilst it feels secluded you are only a couple of minutes walk away from shops and restaurants in the town. Its a small intimate resort but given the location close to the Kata and Karon beach i loved it. There are two pools in the resort.

The breakfast buffet is huge and of pretty good quality. There is something for everyone. The omelettes are cooked fresh in front of you and were delicious! We did try the restaurants and food was incredibly good.

All-in-all we had a great weekend break at this resort. We had a fantastic deal online so the price was very attractive and given our experience we would use Avista again

Room tip: Choose the pool view rooms
Date of stay: October 2012
  • Trip type: Travelled with friends
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Thank Chris L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort And Spa, responded to this reviewResponded 5 November 2012

Dear Chris L
Sawasdee krab!

Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are delighted to note that we met your expectation about the hotel facilities and we are happy to know that our staff has left you with fond memories of the place. Your kind words of appreciation have been shared with the entire team and our staff at the resort remains committed to make moments special and memorable for our esteemed guests.
We would look forward to welcoming you on your next holiday with us.


Warm Regards,
Management,
Avista, Phuket.

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Reviewed 26 October 2012

After some troubles in a hotel in Karon Beach, we were looking for a hotel nearby emergency to finish our stay. We found this hotel by chance and we were not disappointed. Recent , very modern hotel. Spacious room. Impeccable and very available service . Quality / price correct. Only small complaint: access to the beach is not easy and parking too small (hard to park).

Date of stay: October 2012
  • Trip type: Travelled as a couple
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Thank Delannoy92
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort And Spa, responded to this reviewResponded 5 November 2012

Dear Delannoy92

Sawasdee Krab!

It was a pleasure having you at our resort!

Thank you for sparing the time to tell us about your holiday in detail. We are delighted to note that we met your expectation and we are happy to note that our service left you with fond memories of the place. We value your feedback and it’s our endeavor to better our product and services with each passing year. We look forward to welcoming you back again at the resort!

Warm Regards,
Management,
Avista, Phuket.

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Reviewed 24 October 2012

I came to Phuket with the idea of trying local Hotels as I stay with hotel chains always, so booked Avista for a 3 night stay. I enjoyed it so much with friends that we have now extended our stay by another 3 days. I sure the other 3 days are going to be as incredible as the past 3 days have been.

The food has been great, they ahve themed buffets which were very nice. Today I had a Mongolian Wok themed lunch. THe chef prepared a delightfull meal. The staff were extremly polite. The breakfast was awsome, with asian and western options.

My only dissapointment was the taxi service (not the hotel taxi). The local taxi operators are located close to the hotel and so not allow other taxi to operate. I had booked another taxi which was refused entry into the area but the local taxi vendors outside the hotel. The hotel also has no control over them.

The Resort can also help to organise day tours, which were incredible (if rains do not spoil your best of plans)

Room tip: Choice of Pool and ocean facing rooms at additional charge
Date of stay: October 2012
  • Trip type: Travelled with friends
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2  Thank Rick Z
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort And Spa, responded to this reviewResponded 5 November 2012

Dear Rick Z,
Sawasdee krab!

Greetings from Avista Phuket Resort & Spa!

Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team, especially the Chef and the F&B team to strive for improving the quality of service. We would like to thank you for sharing your experience with others.

Kindly accept our apologies for the inconvenience caused to you during your stay with. We have made a note of your feedback regarding the taxi operators, we would like to explain that there is taxi union in Phuket to enhance employment scheme amongst the locals. The taxi union has designated separate areas and zones for different taxi operators to ply their taxis. So a taxi operator of destination A cannot operate at destination B and vice versa. It has been a tradition that hotels will take service from them and hence we are unable to operate our own travel desk /taxi service. We would like to assure you that we along with other hotels have appealed to the government official to resolve this issue to ensure that our guest are not put through any inconvenience. We regret once again that we were unable to deliver to your expectations; however we would be happy to have you as our guest again and serve you better.

Warm Regards,
Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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