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“Overall great, communication can be better”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 57 Hotels in Kata Beach
Certificate of Excellence
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall great, communication can be better”
Reviewed 18 October 2013

The hotel is near to the beach, if you rent scooters (highly recommended), it takes about a minute to get there. The hotel it self is wonderful, rooms are clean except for one incident where the skin was not draining, but was fixed immediately.

Communication is a bit hard, had an incident where we paid twice for a massage, the massagist insisted we charged it on our room, but I know for a fact that we paid it in cash (the investigation at the reception on whether we paid or not was taking way too long, so we just decided to pay for it rather than miss our flight out. The take away is always ask for a receipt, because miscommunication is ultimately going to happen).

Food is great in the hotel, good variety for breakfast.

We didn't really use the pools, we pretty much were out the whole day, but they seem relaxing.

I think the location is ideal, there are some pubs, restaurants and a small shopping district in the same vicinity and the beach is only a minutes scooter drive away. The only problem is to get to the hotel, there is a very steep hill, if your not in shape, it will take your breath away.

The overall experience at Avista was great, would definitely recommend.

Room Tip: Dont face the main road, they are clubs that have very loud music till about 5am, I was not able to...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 2 November 2013
Dear Danny F,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your valuable feedback. At the onset kindly accept our apologies for the inconvenience caused to you during your stay with us regarding to Spa charges, please be assured that we have taken a serious note of your feedback and the same has been discussed with the respective team members including checked the video footage and I can assure you that our as per we have settle rooms the bill into 2 rooms no. As our spa received a cash only 1,400 THB. By Folio payment no. 76866 on October 13, 2013 and the second bill we have posted it to your account and acknowledged by your signature on the bill charge and posted to folio no. 76860.
Your feedback will give us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit (please book in advance and request for a room with sea view) and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (462)
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Croatia
Level Contributor
66 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 14 October 2013

Avista Kata is situated on a hill that separates the Kata and Karon beach .... very good location, 10 minutes walk to the beach, 10 minutes walk to restaurants, cafes, shops, money exchange, spa, massage parlor, beauty salon, pharmacy, here 10 min from the hotel you can find everything you need for a comfortable vacation ..... rooms are well furnished, clean, comfortable beds and a choice of five kinds of different pillows .... but some furniture restoration should ..... food the restaurant is decent quality, at the right as it is the price, but offer the breakfast is limited and insufficient for this type of hotel .... spa salon offers a limited range of services (for this level of hotel) and the prices are too high, but the hotel for club room gives a big discount for spa treatments ..... hotel staff is very friendly and always available ... well-intentioned criticism is that the purity of the hotel had to be at a higher level .... restaurant, elevator, hallways .....

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marko K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 17 October 2013
Dear Marko K,

Sawasdee Kha!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We have shared your feedback regarding the food with our executive chef who has initiated corrective action.

Regarding the Spa charges, we would like to explain that our Spa rates are in comparison with the other resorts in Phuket of similar nature and for our in house guests we have various cost effective packages.

We thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management
Avista, Phuket
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Phoenix
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 12 October 2013

We stayed 4 nights and overall the experience was great. Staff was extremely friendly....Location was great (5 minute walk to Kata beach).......Room was nice and clean.....All you can ask for from a hotel.

The people that whine about the hill don't worry about it....It's a good way to burn off a little bit of the calories you get from all the eating!

Room Tip: We had a small seaview room on the 4th floor overlooking the pool. Great room.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuperTraveler100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 17 October 2013
Dear mewang,

Sawasdee Kha!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to Avista

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
75 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 11 October 2013

Was greeted by a friendly staff member, Abby, when Kim and I arrived - with my foot injury. The staff members have been very supportive in ensuring that we enjoyed our holiday in Phuket despite an injury leading to non-surgical treatment provided by Bangkok Hospital, Phuket Town.
Everything we need - always at handy within that resort, such as spa, swimming, food, cocktail drinks etc.
Could have awarded this resort 5 star as "excellent" however few points for some improvements so here is...
* Laundry: there are laundry paper form for us to complete - a price per item and this would work out not that cheap. We were not aware of a laundry service outside the resort (down the hill) in which the price would be reasonable per the total of items weighing 1 kg.
* Ceiling fan in bedroom would be worth good consideration especially in the humid conditions.
* Stair rail could be added on the wall to support these with mobility impairments going up/down a flight of 6 steps between lifts and lobby.
Hence, my final rating for this resort is 4 stars as "very good".

Room Tip: If you book a deluxe room don't hesitate to contact the hotel direct for the pool view. Worth en...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SmileyDes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 17 October 2013
Dear SmileyDes,

Sawasdee Kha!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing Avista Phuket Resort & Spa as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We would like to thank you for sharing your experience with others.
We would like to assure you that your much detailed feedback has been acknowledged and discussed with our team members to initiate corrective measures. Your feedback and observations about the resort has given us an understanding of the requirement for infrastructural needs.
Once again thank you for your compliment as my team and I stay committed to deliver to our guests’ satisfaction. We hope to have the opportunity to welcome you back in the near future.


Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 October 2013 via mobile

This is our second stay at the Avista and we absolutely love this place.I am sitting on the balcony on our last night here and we will miss this place. The staff are amazing with a special mention to Wirat C for the many games of 8 ball he played with my son and his friendly smile. I am reasonably fussy and I could not recommend this place highly enough. Thankyou Avista for a lovely time.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brent953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 13 October 2013
Dear Brent953,

Sawasdee Kha!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to Avista.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2013 via mobile

We stayed at 3 different hotels while in Thailand, Avista was the cheapest but by far the best in terms of room quality. Very modern and clean, the staff were very friendly as well. It's a bit of a hike back up to the hotel from Kata Rd but good for burning off the cocktails

Stayed October 2013, travelled with friends
Helpful?
2 Thank Jarrod R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 13 October 2013
Dear Jarrod R,

Sawasdee Kha!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing Avista Phuket Resort & Spa as your holiday destination.
We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. We have shared your kind words of appreciation with our team members. Your compliments will definitely encourage us to continue and improve our service.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mackay, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2013

Not one bad experience can I recall from our 8 days at Avista Kata Beach- the place lives on the reputation of its staff and that is solid. Wonderful people skills abound from breakfast to pool bar and with reception staff not forgetting the charming Guest Relations officer. Two oldies 50+ and one 10 year old boy had a wonderful time.

The hotel is not so much plush but comfortably adequate, the food good quality and the service excellent. Great view of Kata Beach if you get the right room Floor 5; 29 will do it. Steep hill up from main road- we never walked up it- Taxi mafia or car was the go. The room, the pool, breakfast, reception, the games room all quiet and effective but the gem of the Avista is most certainly the Spa where the massage technique and professionalism of the ladies (Ae was excellent) trained by the Sutto school is the best value massage professionalism that I have experienced in 8 trips to Phuket across the years. Add to this the professionalism of the young Manager and you have a 5 star service at 4 star prices.

They could do nothing wrong- in fact the Manager arranged for a trainer from HQ in Phuket City to come to Kata and massage me given an existing leg condition. This was truly appreciated and well above the call of duty. This was the best therapeutic massage I have ever had. Thank you to the Manager and the trainer for their kindness and generosity. this had nothing to do with money and everything to do with sincerity and concern for my condition. Thank you both so much.

All these aspects led to a wonderful experience and translated into an excellent holiday break. You can' go wrong at the bang for buck Avista.

Room Tip: Floor 5 is for beach views.y
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paulcros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, Guest Relations Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 13 October 2013
Dear paulcros,

Sawasdee Kha!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We have shared your kind words of appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our service.

We are glad that you enjoyed your holiday and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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