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“Fantastic resort”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed 4 December 2013

Stayed in this resort for 6 days. Quite happy with the choice. Walking distance to Kata and Karon beaches. Though, preferred renting a motorbike to go to Kata Noi, which is much nicer and quiter. Good restaurants within walking distance
We had a nice suite room, very spacious. Little kitchen area with fridge, cutlery and plates - perfect for indulging in fruits bought from the market.
We used the pool only once - but it was quite nice with a poolside bar and jacuzzi

Few glitches:
Our sheets were not changed for 3 days even though we asked them to be changed everyday. When I finally called the room service, they cleaned the room but there was no explanation or apologies!
Idea of the game room and DVDs are quite nice, but game room is run down and they charge an insane amount for a poor selection of DVDs

Room Tip: Ask for the suites looking over the Kata beach if available, the view is better!
See more room tips
  • Stayed: October 2013, travelled with friends
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Thank karpuz1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 12 December 2013

Dear karpuz1983,

Sawasdee krab!
We thank you for giving us an opportunity to serve you. We are delighted to know that you have enjoyed your stay with us and we would like to thank you for sharing your memorable experience with others.
Kindly accept our apologies for the inconvenience caused to you during your stay with us in regard to the late cleaning of your room. We would like to assure you that we have shared your feedback regarding the same with our Executive Housekeeper who has initiated corrective actions.
Kindly note that at present we have 60 DVDs and we keep on adding to the selection every month. We apologize that the choice we had did not met your expectations but will like to explain that we serve soft drinks of your choice along with popcorn when a guest rents a DVD.

Your positive comments about the hotel facilities and the breakfast offerings will act as a motivation to all our team members. We look forward to welcoming you back at the resort!

Warm Regards,

Management,
Avista, Phuket

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1,117 - 1,123 of 2,538 reviews

Reviewed 4 December 2013

Stayed for 1 night in October 2013 in a Club room and really liked it. Location is great, its only a short walk to the beach and to loads of shops & restaurants - I recommend getting a taxi back though as its quite a steep walk up the driveway! Staff at the hotel very friendly, swim up bar is great with a good atmosphere, dinner was lovely and the breakfast spread is really good.
Will definitely return

Room Tip: The club rooms are beautiful
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  • Stayed: October 2013, travelled solo
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Thank Travellove414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 12 December 2013

Dear Travellove414,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to our resort.

Warm Regards,

Management
Avista, and Phuket

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Reviewed 3 December 2013

Staff gave me a very warm welcome and rooming when I arrived, and made me feel welcomed throughout the stay. location is excellent, it's quite close to the beach, and just a short walk I can find many shop and restaurant at the Kata centre. it's walkable to Karon beach too.

room are lovely. Only the swimming pool is not so attractive. Spa is good, just it is not as big as a 5-star hotel should have.

  • Stayed: November 2013, travelled as a couple
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Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 12 December 2013

Dear S T,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team. Regarding to the swimming pool we would like to inform that many of our guests compliment us for our pool size and layout and also that it looks same as the photos posted in our website. We regret that you did not felt the same.

Your feedback will give us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times.
Warm Regards,

Management
Avista, and Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

The Resort is in a good position, near fantastic beaches and about 10 minutes from Patong Beach. Nice Buffet for Breakfast, kindly staff, really nice pool area.Y
the resort is near a place with a lot of bars, restourants and shops.

  • Stayed: November 2013, travelled with friends
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1  Thank Yogor10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 4 December 2013

Dear Yogor10,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

We recently stayed in this resort. After an initial problem with our room which was resolved to our satisfaction we had a wonderful seven days. The staff are truly what makes this resort stand out! Special mention to Abigail and hotel driver Wat...While staying in Phuket we went diving with Blue World Diving. David Sexton and Melanie Long were fantastic instructors!!... We will be back to Avista..

  • Stayed: November 2013, travelled as a couple
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Thank travellermagoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 4 December 2013

Dear travellermagoo,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team members hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

It is our constant endeavor to better our product and services with every passing year. We hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

Recently stayed at this resort for 4 nights on our trip to Phuket.
Was overall impressed with the resort and enjoyed our time there.
The pool area is really nice, lots of lounges in two different pool areas (although they can full up quick).
The gym area is quite small, though, and not open 24 hours.
The breakfast buffet had a wide variety. Although, for other meals, the restaurant is a bit pricey (including for drinks).
The staff was very welcoming and helpful.
As other reviews have stated, the resort is at the top of a big hill. Easy to walk down to lots of shops, restaurants, and bars (great area!), but the walk up is a little tiring (but definitely do-able).

Stayed: November 2013, travelled with friends
Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 4 December 2013

Dear Melissa R,

Greetings from Avista Phuket Resort & Spa!

Thank you for choosing Avista Phuket Resort & Spa as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We would like to thank you for sharing your experience with others.

We would like to assure you that our Food and Beverage pricing is in similar lines with the same standard of resorts at Phuket and would like to thank you for complimenting our Food and Beverage team members.
Your feedback will give us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”.

We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013

We had a super clean, modern upscale room with all the amenities! We loved every minute of our stay and the buffet breakfast was AMAZING!!! The pool was nice size and clean. the exercise facilities were adequate! Didn't try the spa.

Room Tip: Beware of the "taxia mafia" outside the Hotel, they are VERY aggressive!
See more room tips
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tabymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 4 December 2013

Dear Tabymac,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team. It is our constant endeavor to better our product and services with every passing year. We hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#2 On the Beach Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range: £24 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in luxurious accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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