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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed 23 December 2013

The service was excellent at reception and at the restaurant. Nice to be welcomed with juice, cold refreshing towels and flower garlands :)

It was a little confusing to find the room the first few times as there are two buildings with elevators and different floors - but it was easy once it was figured out.

The room cleaning on the second day was quite a surprise - there were still things that had found their way on the floor that should have been picked up with just a little attention to detail (like a lost popcorn and a bottle top)... It was unfortunate, but didn't detract.

We rented a movie on one of the rainy nights. It came with popcorn and two pops, which was cute. We also had a massage at the spa, while a great service - was pricey compared to what was available outside.

The young gentleman on the table with all the trips was super helpful - Miguel, I think? He gave us honest answers and arranged our time there. You can't negotiate the prices, but well worth the practicality of having it all done.

The shuttles to the beach and patong were quite convenient and considerate - there could always be more, of course. The "hike up" that is mentioned is quite accurate - but it is quite managable. Unless you have limitations or discomfort in walking, it can be done.

Higher rooms were better. It was helpful having the taxi stand outside the door and the staff were very helpful in getting things organized for us. However, we were offered a packed breakfast one day before our day trip, and somehow the restaurant got so busy that they couldn't get it done.

We loved the swim up bar. There were a lot of options for the breakfast, but I wasn't blown away. We chose not to eat there for lunch or dinner as it was quite pricey, and there were lots of options in town. We were glad to be away from the crazies at Patong beach!

Overall though, absolutely worth it. I just wanted to be fair in my comments.

  • Stayed: December 2013, travelled with friends
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1  Thank Kouklata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 31 December 2013

Dear Kouklata,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team members hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

Kindly accept our apologies for the inconvenience caused to you during your stay with us in regarding to the cleanliness of the room. We would like to assure you that we have shared your feedback regarding the same with our Executive Housekeeper who has initiated corrective actions.

We apologize for the failure of our staff to assist you regarding to breakfast box. We would like to assure you that we have briefed our staff, to be more sensitive to guest requests in the future. We are also conducting a series of training programs to achieve better service standards.

It is our constant endeavor to better our product and services with every passing year. We hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

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Reviewed 23 December 2013

My wife and I stayed at Avista on November 27th for about 7 days for our honeymoon. Theres not many things i can fault this hotel on - it really was an amazing place and is definitely one of the best places i've stayed at anywhere in the world.

Our room was quite large with a king bed and amazing view!! It was a Club room and definitely worth paying the extra money as we had stunning views of Kata beach. Our room was 401 and was simply stunning. The staff was some of the best i've experienced - and in hindsight some of the best we got in Thailand. All the staff were always so friendly and greeting us everywhere we went. Likewise, whenever we needed assistance with random problems we had i.e calling up someone to explain something in Thai or helping a pharmacist understand what we are saying; they always went out of their way to help.
The pool is just amazing, so very relaxing and a nice atmosphere. Similarly, the bar pool is great fun! They were always very quick to make up our room and give us our daily water and pool towels. Whenever we asked for anything extra they always fulfilled what we wanted. The breakfast every morning was also very good with a good selection of food and nice start to the day in a positive environment. For anyone worried about the hill - I wouldnt worry. Its quite easy unless your 60+ yrs old or have some kind of disability.

The only negative? Two things: the room service food is quite poor. The first meal i got was a sandwich and the bread was so stale it was inedible. Other times we got room service it was so-so, but quite inconsistent. The only good thing they made was Pizza! Also, the Wi-Fi is quite slow at the resort - PAINFULLY slow. But we werent there to use the internet all day or to eat in our rooms so these negatives didnt affect our experience at Avista.

OVERALL - would return without a doubt!

Josh

Room Tip: Choose a Club room: worth the extra money. And ask for one as high as possible! Ours was 401
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  • Stayed: November 2013, travelled as a couple
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1  Thank Josh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 31 December 2013

Dear Josh G,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.
Kindly accept our apologies for the inconvenience caused to you during your stay with us in Regarding the Wi-Fi we would like to assure you that we have shared the same with the service provider, who has initiated corrective action.
Regarding the feedback about in room service, we have discussed the quality of food served in our in room dining facility with our Executive Chef and he has assured corrective action on the same. We would like to apologize for the inconvenience caused to you.

We thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket

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Reviewed 22 December 2013

There are some pros and cons about this hotel.

Pros:
-Rooms are lovely and neat.
-Cool drinks and beers get refilled everyday ( if you had the deal for 2 free cool drinks and beers)
-Staff are excellent,very friendly and always helpful
-There is a shuttle to kata,Karon,patong beach
-Lots of restaurants nearby.
-We had a late flight back home, and Avista kept our bags for us,and provided us with a room to have a shower when we ready to leave to airport


Cons:
-I knew from reading reviews that the hill to hotel was steep,only getting there did I realist how steep it was. It was really annoying having to walk up and down the hill to go to places,
-hotel restaurant doesn't have much variety on different days,on Wednesday and Thursday was a buffet ribs and sausages and then on Friday and Saturday was roast chicken on both days. Boring if you want to eat at the hotel.

  • Stayed: December 2013, travelled as a couple
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Thank Rennisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 31 December 2013

Dear Rennisha S,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback and complimenting the resort facilities and the friendliness and helpfulness of the team members. The same is shared with all.
Kindly accept our apologies for the inconvenience caused to you during your stay with us
We would like to point out that our resort is situated in an area which is Tsunami evacuation point however it is only a five minutes walking distance from the Kata beach which makes it a safe location yet easily accessible to the beach.

Regarding the feedback about our food, we have an exhaustive a la carte menu and apart from the food promotions you mentioned, we also have a barbeque buffet with live entertainment on Tuesdays. We would also be happy to inform you that we are planning the launch of our authentic Thai Restaurant by January end.
Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times.
Warm Regards,

Management,
Avista, Phuket

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Reviewed 20 December 2013 via mobile

I stayed for ten days and every effort was made by staff to make my stay more enjoyable. We were welcomed with drinks on arrival and had complementary fruit baskets delivered on several occasions. Breakfast was excellent each morning (the egg chef is classic) and the room was kept immaculately for the entire stay. Would recommend to anyone who wants to enjoy a nice relaxing holiday (if you can handle the hill)

Stayed: December 2013, travelled with friends
Thank Timmybc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 21 December 2013

Dear Timmybc,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

It is our constant endeavor to better our product and services with every passing year and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013

This was simply one of the best hotels I have ever stayed in. Stunning property, amazing rooms, superb customer service.....just loved staying here. Thailand is a tourist friendly place, but staff in this hotel are even better! Extremely friendly, courteous, ever helpful and professional. The swimming pool is awesome (with a swim up bar!), rooms have great views, good location (shops and Kata beach is just a few minutes walking distance), great breakfast spread and lovely rooms! Options galore while staying here - Kata Beach, free shuttle to Patong beach, shopping (check out the streetside shops by Kata beach at night!), great streetfood, massage places and if one is too tired - the swimming pool and spa!! Had a awesome stay and cannot wait to be back here.....great memories!!!

Room Tip: Higher floor (4 or 5) with the view of the sea
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  • Stayed: December 2013, travelled as a couple
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    • Location
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1  Thank kolkataelite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 21 December 2013

Dear kolkataelite,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team. It is our constant endeavor to better our product and services with every passing year. We hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

From the moment we arrived to the moment we left I could not find a fault staff were so lovely our room was amazing room service was great and fast just like most the other services we took advantage of and the bed after a long days shopping and sight seeing I was almost excited to get back and jump in to that amazing bed so comfortable regretting I didn't buy their sheets I will be sure to stay here again

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Ashl3a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 21 December 2013

Dear Ashl3a
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to our resort.

Warm Regards,

Management
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013 via mobile

We were completely impressed from the very beginning. After 15hrs travelling the check in was so simple ( they asked us to sit down and did it all for us) and they gave us a juice which was so welcoming. This hotel and all it's staff are quite special because they are so attentive and friendly. I can't wait to go back!

We stayed in room 208 deluxe room. We had view of their spectacular pool area.

Room had everything we needed and everything looked like new. we were given free bottles of water every day and one day we opened our fridge and they had left us a platter of fruits :)

The cleaners were great and they cleaned and changed towels everyday.

The restaurant was equally as impressive, we tried their western menu and thai menu. I fell in love with their banana pancakes!

I had a facial and aromatherapy massage at their spa. Although it was a great experience, it was I feel quite expensive compared to the hundreds of massage shops/ spas. Nonetheless it was still an enjoyable experience.

The location is also great! Not only is it a 5 min walk to the beach but also all shops and restaurants too. Yes this hotel is located on a hill but it really wasn't an issue for us. They offered free shuttle bus to patong which we took advantage of one evening and free shuttle bus to kata beach even though it's only a 5 minute walk (if that)

If I was visiting Phuket again there is no question that I would choose this hotel again. Thank you Avista for your amazing hospitality and giving us a unforgettable holiday.

Stayed: December 2013, travelled as a couple
1  Thank Boydiex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 21 December 2013

Dear Boydiex,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Kata Beach
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range: £61 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in luxurious accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Hotel Kata Beach
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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