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“Outstanding stay”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed 15 March 2014

My wife and I stayed here instead of the Sawasdee and were so stoked with our choice .Our staff were so friendly and helpful ,the food was fantastic , A great location on the hill between the beach and town and an easy walk either way. They delivered a birthday cake on my birthday (not ordered) they tended to our every need and then the Staff voted for my wife and I to be upgraded to a suite at the Avista Hideaway on the hill overlooking Patong 5star!!!! With all the free complimentary food,drinks,massages and transfers to the airport .I rate it in my top two holidays out of 15 different countries. We will be back to the Avista family very soon.

Stayed: March 2014
Thank Karl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,021 - 1,027 of 2,537 reviews

Reviewed 14 March 2014

We visited and stayed Avista Hotel, Kata Beach the second time. This time we took with us my husband parents too and they also very liked this hotel. Avista Hotel knows how to keep their loyal customers :) When you arrive to the Hotel, you really feel welcome again. The rooms are very clean, the service excellent and friendly. I do not even think of another hotel because everything was great :) Supper! Our family would recommend this hotel to friends and the next time we be sure to rest at the same place.

Room Tip: All rooms are good
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  • Stayed: February 2014, travelled with family
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Thank Liisi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 14 March 2014

Dear Liisi L,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

It is our constant endeavor to better our product and services with every passing year and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

stayed here for 5 nights end of feb 2014.had a wonderful time.hotel is pretty modern and we were upgraded for free to a seaview room on 4th floor,which was very nice.all the staff were very friendly and helpful!!included breakfast had a huge selection.hotels location was convenient,walking distance to kata beach.didnt mind the walk up or down the hill that some people complained about.hotel amenities were great.pool was nice.we just wish there was more lounge chairs available as it gets packed pretty early.it is true about what other reviewers are saying about the taxi mafia but the hotel cannot be faulted about it since they cant do anything about it...its more a government issue.its like that in other areas too.it is not avista's fault.we enjoyed our stay at this hotel and we recommend it and would stay here again next time.

Room Tip: seaview is defintely the way to go
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  • Stayed: February 2014, travelled as a couple
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1  Thank corcs69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 14 March 2014

Dear corcs69,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

It is our constant endeavor to better our product and services with every passing year and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

Stayed at this hotel for 8 nights in march, paid approx 270 aud for a club room, this was supposed to be 40%off due to booking early.
After over an hour taxi ride from the airport, there was no concierge to assist us with our luggage!
No big deal but not a great start, was sat in reception and recieved nice welcoming drink from very friendly staff.
We were shown to our room, room 521, the room is onthe highest floor and has great views, however the decor and furnishings are well worn and no way near reflect the photos on the net.
After forking out nearly 2500 aud for 8 nights, I was not staying in this room or any room similiar.
I was pleased with the upgrade to the suite, room 522, karon suite, due to it having 2 balconies and twice the living area, this room is less worn and worth the money I had paid. (This is the room with the big tub that they use in their photos).
If I was paying for a club room, I would not think it to be worth more than 200 aud.
The staff at this hotel are excellent in every way, always smiling.
The hotel is nice but not amazing, the lifts are terrible and the hallways resemble a prison.
The main pool is quite small, although the swim up bar is nice.
The hotel caters for many scandinavian tourists, so it is refreshing that there are signs everywhere saying that loungers are not to be reserved with towels etc.
The gym is reasonable, but also a bit worn.
Room service is well priced and on both occasions that we ordered the food, it was good.
The breakfast was good, with slight changes to the buffet every day. ( try the mash potato..amazing).
The taxi mafia, as previously mentioned, is non existant.
If you think they charge too much, wander down the hill and haggle with the many tuk tuk on the street, simple.
The hill, hmmm, entertaining sometimes, a pain other times, but not a problem overall, it takes less than 5 minutes.
The hotel location is good, Only a 10 minute walk to kata beach (paradise), and the same to many restaraunts (lucky toms is killer for thai food).
Overall an excellent stay, however this was only due to the upgraded room, I would return to this hotel again, for the right price, but im sure there is better out there.

Stayed: March 2014, travelled as a couple
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 14 March 2014

Dear terry m,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback and complimenting the resort facilities and the friendliness and helpfulness of the team members. The same is shared with all.
Kindly accept our apologies for the inconvenience caused to you during your stay with us in regards to the concierge staff. We would like to assure you that we have briefed our staff and we are also conducting a series of training programs to achieve better service standards.

Your feedback will give us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”.
We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

This year 2014 we went 8 family members to Avista Hotel... my husband and I had been there the last 3 years, and every year had been perfect ... and now we wanted to show the kids, this luxury Hotel we had been telling them about...
When you arrive to the Hotel, you really feel welcome, the reception is ready to do everything to make you a present stay... You have a problem, they solved it :-) you give them one smile, you get 10 back;-)
The food and the staff in the restaurant is great, we enjoyed every meal there... they will do everything to obey your orders, and most off all you feel welcome... ;-)

The rooms at Avista spa and Resort is perfect, big and nice, cleaning the room everyday, and the cleaning lady surprises you with flowers on the bed.... so Nice....

The pool area is fabulous, but are you more a beach person, then you have to walk only about 10 min, and to arrive to the most beautiful beach.....

We had a pleasant stay their, and will for sure come back next year;-)

Room Tip: we got 3 different rooms, and every room was perfect..
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  • Stayed: February 2014, travelled with family
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Thank mona N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 14 March 2014

Dear mona N,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

We spent 10 days in Avista and if we again decide to spend holiday in Puckhet, then this resort will be our choice. There are several reasons for us to stay again in this hotel. On the first place is the very high level of the hotel management that keeps the hotel in parfect shape. It can be observed everywhere-starting with the staff at the reception, staff in the restaurants particularly during busy breakfast time, clean rooms, swimming poool and other services. We also appreciated very much the way how the staff was able to meet our needs. We were very satisfied with everything and therefore we can recommend this hotel to everybody who wants to spent nice holiday in Kata.

  • Stayed: February 2014, travelled with family
    • Value
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Thank Jaroslav D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 14 March 2014

Dear Jaroslav D,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our services, your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our teams
It is our constant endeavor to better our product and services with every passing year. We hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

Great resort with lovely service! Awesome breakfast, clean spacious rooms with generous sized bathrooms. Heavy curtains meant it was dark in the mornings allowing a sleep in! Gorgeous pools with swim up bar and easy access location (without being too close to the hustle and bustle!)

Room Tip: We had a room overlooking the pool. Lovely view and surprisingly not noisy at all!
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  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andreza R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 14 March 2014

Dear Andreza R,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your experience with others. Your comments about the hotel facilities and our service will motivate us in delivering services to our best. We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!

Warm Regards,

Management
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Kata Beach
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range: £22 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in luxurious accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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