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Novotel Phuket Kata Avista Resort and Spa
Ranked #7 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed 21 April 2014

We spent 8 days here in an Avista club room. First impressions of the hotel were very good. Staff were very helpful and the facilities were great. The pools are small but never felt crowded and had a nice atmosphere. The only time the hotel felt busy was at the restaurant for breakfast. Our room was lovely it was on the 4th floor and had a very limited view of the sea. The amenities in the room were great and had everything you could need. A few people have mentioned the shower temperature and this was the only issue we had. On our last day we did have access to a Grand Deluxe room to freshen up as our flight was in the evening and if you can i would recommend upgrading to the Avista club. The Grand deluxe rooms were larger ideal for families but in my opinion not as nice.

The hill wasn't a problem for us but is steep i wouldn't recommend this property for people with walking difficulties. This resort is ideal for families or couples but i would probably say that for the whole of Kata. After 11pm Kata is very quiet and we did struggle to find somewhere with an atmosphere, so did go out to Karon and Patong a few nights. I would stay in Kata again though.

With regards to the taxis outside. I personally think Phuket as a whole do over charge compared to other places we visited in Thailand, for example we paid 75 baht for a 45 minute taxi journey in Bangkok whereas Phuket its a flat rate and you would expect to pay closer to 800 baht for a similar journey. We did manage to haggle the price down once but most of the time they wouldn't budge. I wouldn't be discouraged from staying at this hotel just because of the taxis though.

Loved the hotel and would definitely stay again.

  • Stayed: April 2014, travelled as a couple
    • Value
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1  Thank kdgb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 25 April 2014

Dear kdgb,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service.
Kindly accept our apologies for the inconvenience caused to you regarding to water pressure problem. We would like to assure you that we have shared the same with the Chief Engineer, who has initiated corrective action.

We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to Avista

Warm Regards,

Management
Avista, and Phuket

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972 - 978 of 2,519 reviews

Reviewed 21 April 2014

We loved it here, and my parents joined us there and they loved the service and atmosphere here. It is has been designed well and the pools are really good. The babysitter is from the kids club and her English is perfect and she was so good with our son we were really impressed.
We booked direct and got the great deal with mini bar drinks included. We booked a Grand deluxe but we then upgraded up to the Club room when we got there as it suited us better.
It is in a great location and the staff are really helpful. We used the spa a lot for massage as it has great deals in the morning and a discount card. We had the traditional Thai dinner on the rooftop and it is a beautiful experience. I highly recommend. They have pool side thai traditional massages for 500 baht but I didn't try them.
We had a few issues. Our main issue was lack of shuttles to the beach at good times, they leave at bad times and there are only a couple so I don't think we would stay again until our child is much older. It is a really steep big hill. The best seats in the restaurant overlooking the pool are for smokers, so we could never sit in a nice part of the restaurant. There are also few happy hours, so everyone waits until its on, kind of weird. Also Germans saved seats by the pool for hours and hours and their friends never turned up. Not nice. They also took all the seats near the kids pool, really bad form.The beach is really close by to the right and there are some really delicious little cheap restaurants across the rd to the right at the bottom of the hill.

Room Tip: If you are used to travelling 5 star the Club rooms are the way to go.
  • Stayed: March 2014, travelled with family
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Thank fiam973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 25 April 2014

Dear fiam973,
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our hotel facilities and our services. Your words of appreciation have been shared with our team members, who have left you with fond memories of the place.

Kindly accept our apologies for the inconvenience caused to you regarding the sun bed ,we would like to inform that we have placed tent cards on the pool tables informing the standard policy of the resort, that we request the guest not to reserve swimming pool deck beds with towels or other belongings, to avoid inconvenience to other guests.

We would like to thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further.

We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

We visited the hotel the last week in March. I was very impressed with the room we had. 5th floor overlooking the pool and seeing further out to the sea. The room was lovely and big and the balcony was perfect for sunset. We got the package with 2 free soft drinks and beers every day, some days these were not topped up but with a simple call it was resolved.
The hotel staff were very friendly and eager to help you wherever possible. the ladies on the travel desk were very informative and helpful. The hotel food was good, breakfast had a decent choice, the thai food at lunch was nice and we had one night dinner at the hotel with thai dancers which was lovely.
The pool areas aren't huge if the hotel was very busy and a lot of the sun loungers are in the shade (which was nice in the March heat) but found ourselves moving around a lot.
The location is perfect for kata and Karon beaches with a 5-10 min walk to kata. The hotel is on a steep hill, it is steep but walkable for most people even in the blazing heat! But there are lots of taxis Etc to take you up, we walked mostly. There are lots of good restaurants around kata and Karon.
Overall a lovely hotel which would recommend.

  • Stayed: March 2014, travelled as a couple
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Thank Cjs882014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 21 April 2014

Dear Cjs882014,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile

Stay at Avista for 7 nights on our second trip to phuket. The staff were really friendly and helpful and facilities were great. Fantastic pool for the kids. Only have 2 complaints the first was the shower water temperature which kept fluctuating from warm to boiling hot which was not really a major problem but just annoying. The second issue and the reason why we will never stay there again was the taxi mafia at the front of the hotel. We were aware of this when we booked but I thought that just means we would need to walk to the bottom of the road to get a taxi. Unfortunately many of the operators also could not pick up at our hotel so caused lots of challenges. Even worse most of the taxi operators could not even drop us off at the hotel......again had to walk from the bottom of the road. It is really unfortunate for the hotel and we chose to stay here despite knowing about the issues but after experiencing it I would definitely not be staying here while the mafia are in place.

Stayed: April 2014, travelled with family
3  Thank TravellingThommos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

We spent 10 nights at the Avista hotel with friends from 6/4 until 16/4. We had a wonderful stay! The rooms were comfortable, very clean and spacious, the staff was friendly and welcoming, the whole hotel was very clean, the breakfast was of a high quality and with a large choice of food as well as the restaurant, the service was excellent. We absolutely recommend this hotel and we will come back without hesitation for our next holidays in Phuket. Thank you to all the staff.

  • Stayed: April 2014, travelled with friends
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Thank TiRiFio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 21 April 2014

Dear TiRiFio,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your experience with others. Your comments about the hotel facilities and our service will motivate us in delivering services to our best. We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!

Warm Regards,

Management
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

Flew in from NZ on the 5th April for a 11night break. We were given a 5th floor room at the back of the hotel. No sea or pool view but it overlooked the town and hills to the rear and was spacious, clean and had AIRCON which enabled us to get out of the 36oc heat and 100% humidity. Spacious and clean but at the back! Maybe if we had waited we would of been given a better room but we just needed to get out of the heat after our journey. I am on crutches so two lifts were needed to access my room and the staff asked almost every day if the room was acceptable and to our needs. We were unpacked now and in our view a room is just a room !
The hotel staff are wonderful, attend to ones every whim. Breakfast was great. Nice selection of Thai food, cereal, cooked meats, English breakfast, fruit, fresh juice etc etc etc. Have no idea how anyone can ever complain about this. The kids (3 of them) even went back for seconds if we ate early....greedy. I had traditional Thai breakfast 9 morning in a row, lovely.
The pools. Main one up a few steps from restaurant with sun loungers all down one side....good for late morning to evening sun. The smaller pool outside the restaurant attracted mostly families with younger children. Both pools are around 1.3m deep and there is also a toddler pool which is really shallow. Water jets/falls from the top pool to the lower. Nice until kids find they can access the jets from the main pool and squirt the bathers below BUT it was 35oc so not too bothered. Good for morning sun and plenty of shade if needed. The tiles around the pool ARE very slippy when wet, saw many a kid slip when running !! Pool bar has "happy hour" which entitles you to 20% off, which sometimes was crowded.
Loads of different nationalities. Yanks, Aussies, Dutch, German, Poms and Russians. Don't want to put a downer on those ruskie friends but they really need to lighten up, show some gratitude and "No" they don't own Thailand yet !! The atmosphere was sometimes a little subdubed on a few days, but Poms and the Dutch are usually chatty.
Lunch from the hotel were of good quality, but maybe a little expensive, but that's expected.
Now the "hill". If you don't know the Avista sits at the top of a hill and a steep hill at that. I have a broken Femur and was on crutches. Getting down it wasn't a problem and achieved the climb back up twice. Why???? I could of easily got a tuk tuk to and from Kata for 200thb but wanted to do it and if I can do it on crutches...twice, it cant be that bad.
Now expect "smells" in Thailand and some of them not too pleasant by half. It took us maybe 3 or 4 days to get used to these, some places are worse than others....be warned.
Kata beach is sunbed city. 200thb will hire you 2 sunbeds and sunshade for the day. Maybe 2 or 3 rows of beds then the rest of the beach is empty to the sea. South end is busy where hotels are and plenty of Ruskies. North is a tad quieter but there is a small stream that flows through the town and comes out at the far north of the beach...avoid by at least 100m. Food shacks line the verges under the shade of the trees. Cheap, TASTY food and drink. The beach and sea can be littered and don't expect crystal clear water until at least 100meters out from beach. Power boats access the beach from 2 or 3 points, paragliding, jet skis available and boat trips. This is NOT unspoilt Thailand its a resort.
Best advice on haggling is go into a normal shop first. There is what looks like a "shoe" shop half way down the high street which is really a great 3 floor retail outlet. You can here and aim to pay at least 20% or less than this when haggling in the markets.
I read all the restaurant ratings before I left for the holiday. Top 10 and all that.......doesn't mean a thing. Basically all eateries are good, seems the first one you go in sticks in your mind and everything is compared to that. Never had a bad meal....any where. Do a left about half way down Kata high street and youll come across a thatched bar where you can get a beer for 100thb. Its stands next to food stalls where the cook you fresh chicken, pork or prawn kebabs. Whole of half chickens, belly pork and chips. Tasty tasty tasty and we had a great feed and beers for 500thb. Plus a fantastic cocktail bar there, just a stall really. Excellent cocktails for 100thb......brilliant. Most evenings Elvis sings on stage too..........."no, he is not dead".
One last thing, book transport from the airport. its about an hours drive to the Avista. We used Phuket Shuttles (they have a website) 1200thb Waiting for us when we got off plane so didn't need to wait of haggle for taxis. You learn about the taxi mafia when there. Every group of tuk tuks is run by one guy and a set price is given out. But still not expensive.
Im waffling now and want to go back....its an experience and a holiday is only what you make of it so make the most of the friendly Thai people, the lovely Avista and the fantastic food.
Better stop or it will turn into a novel.

Room Tip: All rooms are good but why would you want to spend your holiday in a room !!!!
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank staffardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 21 April 2014

Dear Staffardo,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all.
Kindly accept our apologies for the inconvenience caused to you regarding to pool slippery. We would like to assure you that we have shared the same with the Chief Engineer, who has initiated corrective action.
It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014 via mobile

We stayed at this hotel for 7 nights from 04 April in room 423. We had an absolutely fantastic time at this hotel after travelling in other parts of Thailand and Cambodia.

We are a well travelled couple in our late 30's and really felt that this was an excellent standard of hotel.

Our room was immaculate - finished to a really high standard and really well kept.

The restaurant, bar, pool and public areas were also beautiful and really inviting.

The quality of breakfast was excellent. I did see some comments before we travelled that the options were limited. Not sure what these people expected for breakfast but we thought the selection and service were both excellent.

The food quality and service in the main restaurant for lunch and dinner was also excellent - the staff seem very well trained and made us feel very welcome.

All credit to the front office team and the guest relations team - friendly, helpful, knowledgable and always willing and trying to go the extra mile to please guests. Our holiday was to celebrate my husbands birthday and the team had organised a cake and special message on the bed in flowers which was a really nice touch.

We have travelled all over the world and we felt that this was one of the best hotels we have stayed in, especially considering the price paid.

The hill outside the hotel really is steep, and hard work in the heat but is only about 200 meters and tuk tuks are reasonably priced and easily accessible for those not wanting to walk it.

We absolutely loved the hotel and felt that the standards offered were excellent we would recommend this hotel to anyone and would not hesitate to return if we re-visited Phuket.

Stayed: April 2014, travelled as a couple
1  Thank Eddie100012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 21 April 2014

Dear Eddie100012,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our services, your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our teams, who have left you with fond memories of the place. It is our constant endeavor to better our product and services with every passing year. We hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#5 Spa Hotel in Kata Beach
#6 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range: £45 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in luxurious accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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