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“Wonderful hotel, excellent value and exceptional service!”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #7 of 56 Hotels in Kata Beach
Certificate of Excellence
Melbourne, Victoria, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful hotel, excellent value and exceptional service!”
Reviewed 10 May 2014 via mobile

We are currently staying at the Avista. (2 adults, 2 kids) in a Grand Deluxe room. We are on level 5 and have a view over Kata beach, towards Kata Noi - truly superb to wake up to each morning.

We chose Avista after reading the TA reviews and got a fantastic rate booking directly through the hotels' website.

We had a minor issue with our transfer from the airport but it was resolved once we arrived and they provided us with a complimentary return transfer. We had another very minor issue with our room key and again, the staff resolved it very quickly. The staff here are outstanding! Nothing is too much trouble and everything is done with a smile.

The staff at the pool bar (we have spent a bit of time there) are excellent, very friendly and relaxed. The complimentary canapés during happy hour are great and the bar prices are very reasonable.

The breakfast buffet is fantastic - loads of variety and things change daily so it's never boring.

The rooftop restaurant is highly recommended - authentic Thai food and Thai dancing on a Friday night. Not as cheap as eating in Kata, but very cheap by Australian standards.

The room service food is great, our kids have enjoyed the pizzas!

The hill is steep but it's not very far to go. Getting down is easy, getting up is trickier with kids but still very manageable except at night when they are too tired, it is only a 200 baht trip up in a taxi or tuk tuk.

The location is fantastic - walking distance to the beach, some fabulous local restaurants and shopping, but away from the hustle and bustle when you want some down time.

The facilities are great - our kids love visiting Jun in kids club and the pool area and pools are great, we've never had an issue getting a lounge.

The rooms are very spacious with large balconies and the complimentary beers and soft drinks each day are a lovely bonus.

All in all this is a fantastic hotel and we would highly recommend it to anyone - with or without children. We will be sad to leave in a few days, but we're pretty sure we'll be back at some stage!

Stayed May 2014
Helpful?
2 Thank Mia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 13 May 2014
Dear Mia M,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience. Thank you for complementing our services, your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our teams.

It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to Avista

Warm Regards,

Management,
Avista, Phuket
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2,414 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (461)
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English first
Johannesburg, South Africa
1 review
Reviewed 8 May 2014

It's our second year round visiting avista resort and spa in kata and we are still so in love with the hotel and personnel that we are certainly going next year.it is becoming our home away from home.the breakfast lunch and dinners are to die for not to mention their spa and then the big swimming pool.the rooms are very spacious and the personnel go out of their way to make you feel as special and comfortable as possible.i can recommend avista spa and resort kata 100% to anyone who wants to visit Phuket.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqueline Oden... K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 10 May 2014
Dear Jacqueline Oden... K,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Hope your recovery is going on well. Thank you for sparing the time to share your valuable feedback and complimenting the resort facilities and the friendliness and helpfulness of the team members. The same is shared with all.

We look forward to your next visit and assure you of our best services at all times.
Warm Regards,

Management,
Avista, Phuket
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ulaanbaatar, Mongolia
Level Contributor
138 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 8 May 2014

The Avista (Kata) is a nice resort hotel with outstanding staff and service. Nothing was too much trouble and everything was done with a smile. That really makes a difference when on holiday and especially with family.

The rooms are big well appointed, but some have no views at all (our first room overlooked the staff quarters), but if you can get a room higher up facing the pool / ocean they are great.

Pool was a big hit with the kids, and pool bar was a big hit with dad.

Big positive - we upgraded to a one bedroon suite on the last night - room 522 - it has wrap-around windows across one half of the room with ocean views (albiet mostly obscured by trees) and a fantastic view of sunset in the clouds. I can't recomend this room enough.

Draw-back - the hotel is not on the beach and the walk there and back is on a road with a steep hill, i.e. if you have small kids they will get grumpy even though it is only about 500m. Also - Kata beach is not great if the runoff from town is flowing - check google earth for the location.

Room Tip: Top floor, and if possible a one bedroom suite, and if available room 522 on the corner at the top...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leaf2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 10 May 2014
Dear leaf2468,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to our resort.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level Contributor
93 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 7 May 2014

A gr eat surprise as we just flew in for a day and a half to connect with friends staying there. At check in we asked for a room close to theirs and they can back and said they were in a higher room category BUT...they upgraded us AND put us in the next room with a connecting door. Well done! The facilitated is nicely and tightly laid out so nothing is too far. The pool and pool bar was wonderful and shaded. The rooms are spacious and very nice designed and laid out. Everything you could want. The only 'average' feature was the food. Otherwise, excellent. Also, a 5-10 minute walk to the beautiful Kata beach. Highly recommended for the price.

Room Tip: We were in the back (328) and it was nice and quiet.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adventravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 10 May 2014
Dear Adventravler,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 May 2014

Our stay at Avista Phuket Resort & Spa, Kata Beach, was memorable. We booked 2 hotel rooms and requested for adjacent rooms because (a) the hotel doesn't have rooms with connecting doors and (b) we have 4 young children with us. We also requested for high floors and non-smoking rooms. All our requests were met. We were simply blown away by the presentation and size of the rooms, as well as the view of the beach and sea from our rooms. The pools were great, although the children mainly played at the shallow pool. Breakfast buffet was adequate and decent. My children loved the hotel so much that they kept wanting to return to the hotel after half a day of outing! My husband and I loved our rooms too. The see-through large bathroom and cozy balcony sparked quite a lot of romance. Suitable for honeymooning couples. The only downside is the steep hill to access the hotel from the shops and beach. With 4 young children to carry (if they're tired), the climb up the hill is no joke! In the last 2 nights, we opted to get a tuk tuk to bring us up the hill.

Room Tip: Request for high floors to get a good view of the beach and sea.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moddiegurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 10 May 2014
Dear moddiegurl,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your memorable experience with others. Your positive comments about the hotel facilities and our service will motivate us in delivering services to our best.
We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vientiane, Laos
1 review
Reviewed 6 May 2014

After a good amount of research our group (including a large number of children of all ages) opted to stay at Avista/Kata. Our experience started on the right foot. The hotel management offered us fabulous costumer service, accommodated a number of our requests and went out of its way to make our stay as pleasant as possible.

Upon arrival I (team leader) was personally greeted by the executive secretary - great touch!

Our stay was great. Team members had a blast and the hotel staff always very attentive to our needs.

Highly recommended.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, Front Office Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 10 May 2014
Dear Mek D,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are delighted to note that we met your expectation about the hotel facilities and we are happy to know that our staff has left you with fond memories of the place. Your kind words of appreciation have been shared with the entire team and our staff at the resort remains committed to make moments special and memorable for our esteemed guests.

We would look forward to welcoming you on your next holiday with us.

Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2014 via mobile

We arrived just after my birthday the staff were so kind and thoughtful and helped aarange beautifully happy birthday spelt with flowers on the bed and a cake!
The room was spacious and stylish and very clean!! They staff wouldn't leave you long before assisting you! So very helpful .beautiful area! Only thing negative was the hill it was on but worth the walk! The pools
We're lovely and clean with cushioned sun loungers very
Comfy. food in the restaurant was amazing both Thai and European food!. Over all we thoroughly enjoyed our stay
And will be returning if you want a romantic peaceful holiday with
Kind and friendly staff
Waiting on you hand and foot please
Come here!!!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Cattingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 10 May 2014
Dear Cattingers,
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#5 Spa Hotel in Kata Beach
#6 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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