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“Fantastic hotel with 5 star service/ excellent value” 5 of 5 bubbles
Review of Novotel Phuket Kata Avista Resort and Spa

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic hotel with 5 star service/ excellent value”
5 of 5 bubbles Reviewed 21 June 2014

My stay at avista was great. The staff were friendly. It was my birthday and the staff had made a great effort to make it a surprise, keeping a surprise chocolate cake in the fridge and I came back to my room to find happy birthday written on my bed in confetti, it was so sweet. The hotel location is ideal, in safe place, near lovely massage places and 5 min walk from the beach. Excellent value for money.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maz99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 24 June 2014
Dear Maz99999,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback and complimenting the resort facilities and the service extended to you. We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,338 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (452)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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  • Any
English first
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 June 2014

I had been looking forward to this trip for MONTHS now as we had just moved from Canada to Hong Kong. I was amazed at not only at the view of our hotel room, but I was totally in awe of the quality of service we received from ALL their members of staff. Upon arrival I had asked my husband why we didn't book to stay LONGER!! Only issue we had was our aircon was wacked! I will definitely be returning and telling all my friends about this beautiful resort.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Oi-Yan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 21 June 2014
Dear Oi-Yan K,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all.
Kindly accept our apologies for the inconvenience caused to you during your stay with us in regard to the Air-condition problem. We would like to assure you that we have shared your feedback regarding the same with our Chief Engineer who has initiated corrective actions.
It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to our resort.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 19 June 2014

Everything is good, breakfast, service, pool etc, if I have to pick one thing less satisfying, aircon was a bit noisy on day one but it was fixed immediately after I reported it.

Definitely worth the money, Avista deserve a 9 out of 10

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ychi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 21 June 2014
Dear Ychi1,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback and complimenting the resort facilities and the service extended to you. We look forward to your next visit and assure you of our best services at all times.
Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Just returned from a 15 night stay in holiday in thailand, and the avista was our main base hotel. All I can say is that it is amazing! Everything from the staff, the food, the rooms and the location are faultless. Anyone who can write any sort of complaint about this hotel are just the type of people who will always find a fault, even when there is nothing else to complain about.

During our stay here the staff were the most attentive I have ever experienced in any other hotel I have ever stayed in, with nothing ever being too much trouble. The staff at breakfast are always on hand making sure you have everything you need, and always asking if there were any issues that needed resolved. Room cleaning staff were always smiling and our rooms were cleaned every day of our entire stay, with bedding being changed every second day. The bar staff in the pool bar were always smiling and even provided us with free snacks such as spring rolls, nuts and other light bites. Definitely a nice touch. Friendly service is not always a given in thailand. We stayed in another hotel for an evening whilst we were touring and the staff were just down right rude, and went as far as hissing at us. This made us appreciate the customer service which is promoted at the avista even more. It really is second to none.

The hotel itself was stunning, yes it is located on top of a hill, but it's really not that bad a climb, I'm not overly fit and was able to make the climb with ease, so don't let this factor put you off booking at the avista. The food at the hotel restaurant is delish! It is much more expensive than eating outside the hotel, but the food is much nicer. It's true what they say, you get what you pay for!

During our stay here the hotel gifted us fruit platters, chocolates and even a bottle of fizz! Made us just smile from ear to ear at the attention to detail which is endorse at the hotel. We are already planning our next trip back, and can't wait to get back there again. Best hotel ever!!!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank travel1789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 21 June 2014
Dear travel1789,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

We thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 June 2014 via mobile

Stayed at avista kata for 10 days great stay.

Cold towels and cold drink on arrival.

Had breakfast and two beers included was a nice touch having these on balcony every evening.

Restaurant was lovely and up to a great standard. They even gave us 20% off food and soft drinks as hotel guests

We are planning another trip and decided we would defiantly stay in same hotel. Loved it

Two tiny gripes:

1) No Tolilet near pool area that we could find had to go through eating area. Still near, but strange set up.

2) morning bacon (breakfast) had rind on.

Both things did not spoil our holiday and we enjoyed Phuket and hotel very much.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Niall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 21 June 2014
Dear Niall M,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedback such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our teams.

Please be assured that we have acknowledged your feedback regarding the qualities of our bacon and would like to affirm that corrective action has been initiated to avoid this problem in the future.

Regarding the toilet near pool area, we would like to inform that we have taken a serious note of the same and will be taking it up in our next up gradation.

We thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further.
We look forward to welcoming you back in the future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

My partner and I stayed at the Avista for four nights on a do-nothing type of holiday which was lucky as it rained every day of our stay. We arrived after dark and did not notice that our room, on the lowest floor looked out on to an adjacent brick walll. However, a request for a room change the next morning was met with an upgrade to a room on the top floor which had a nice view out to the sea.
The room had everything one needs and we thoroughly enjoyed our stay here. From the hotel, it was equally easy to walk along Kata Beach as it was Karon Beach. The restaraunts of Kata were but a 10 minute walk away and the steep hill leading up to the hotel was a great way to walk off the meal. We did not eat at the hotel except for breakfast and that meal was plentiful and tastey. Service at the hotel was great and the reception staff were always courteous and efficient. This is a very nice holiday hotel and we would highly recommend it.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Baliboy1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 21 June 2014
Dear Baliboy1951,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Hope your recovery is going on well. Thank you for sparing the time to share your valuable feedback and complimenting the resort facilities and the helpfulness of the team members. The same is shared with all.
Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
5 of 5 bubbles Reviewed 17 June 2014

Brilliant hotel, from the moment we arrived the staff were so friendly and the food in the hotel was excellent, superb value for money, would totally recommend the Avista Kata as a great place to Holiday

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mowadonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 21 June 2014
Dear Mowadonna,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your memorable experience with others. Your positive comments about the hotel facilities and our service will motivate us in delivering services to our best.
We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Hotel Kata Beach
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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