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“Perfect getaway” 5 of 5 bubbles
Review of Novotel Phuket Kata Avista Resort and Spa

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
Singapore
Level Contributor
2 reviews
“Perfect getaway”
5 of 5 bubbles Reviewed 3 July 2014

Value for money in phuket! We were upgraded for free to their club room at the highest floor. Had a little bit of seaview. They even give us 2 free cupcakes for our honeymoon. Will definitely go back again if have chance. The slope was a great exercise for my wife and myself.
thank you avista.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BurberryJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 5 July 2014
Dear BurberryJ,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are delighted to note that we met your expectation about the hotel facilities and we are happy to know that our staff has left you with fond memories of the place. Your kind words of appreciation have been shared with the entire team and our staff at the resort remains committed to make moments special and memorable for our esteemed guests.

We would look forward to welcoming you on your next holiday with us.

Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,339 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (452)
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English first
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

Avista has it all! The staff are phenomenal as soon as you arrive the cold towels and drinks are ready and the check in quick and hassle free. They are all so friendly and happy to help! For me it was the small things like having an actual hot cup of tea, eggs perfectly cooked, the pillows in the room and every morning being asked if there was anything we needed organized for the day or any issues with the room. Everyone was so kind and polite we enjoyed every minute and did not want to leave. Thank you for a great stay and setting a huge standard!!

Stayed June 2014, travelled with family
Helpful?
Thank Amiria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 5 July 2014
Dear Amiria K,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are delighted to note that we met your expectation about the hotel facilities and we are happy to know that our staff has left you with fond memories of the place. Your kind words of appreciation have been shared with the entire team and our staff at the resort remains committed to make moments special and memorable for our esteemed guests.
We would look forward to welcoming you on your next holiday with us.

Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

We have an excellence trip staying at this hotel, it is worth. We had a big, clean and comfortable room stay at this hotel.

Rent a bike or car travel around in Phuket, will make the trip easier. There is a distance from hotel to the beach side or shopping district, where to hunt for food. We are lucky as we rented a car, and the parking is free.

Room Tip: Room is big, can accommodate up to 4 persons in a deluxe room. Three of us were staying at a room wi...
See more room tips
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EsmeLoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 5 July 2014
Dear EsmeLoo,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedback such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our teams.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

Based on the reviews and photos here at TripAdvisor, we have decided to book 5 deluxe rooms at Avista Phuket Resort & Spa, Kata Beach (Avista).

A week before the planned trip, I have confirmed the booking and availed the airport pick-up of the hotel. The response to the email I have sent was prompt and the booking was confirmed and verified including the airport pick-up.

We were greeted by the driver right at the exit of the hotel and were given complimentary water. He advised us that due to traffic, we will reach the hotel in an hour.

CHECK-IN
The check-in process was a breeze. Though our rooms are not immediately available, they made sure that the wait was bearable and convenient. You don't need to stand at the counter to complete the check-in process. The staff will approach you while you're seated and relaxing at their spacious lobby. We were also given welcome drinks and cold towels to freshen up.

ROOM
The rooms we booked are facing the pool. We decided to upgrade our rooms to ocean/beach view. We talked to one of the Managers, Aoy (I hope I got her name right), and she gladly showed the rooms first before letting us decide if we want to upgrade. The ocean/beach view was too much to resist and we ended up upgrading. Excellent decision! Avista Club Rooms are spacious and more than what we expected. What you see in photos are exactly what you will get. We've had the perfect sleep everynight. We stayed at Rms 401 to 404 and 502.

LOCATION
The only issue we had was the location of the hotel. It's somewhat seated on top of a hill and going up can easily be a task. We're travelling with my mom and she got a problem with one of her ankles (due to previous injury) and climbing up to the hotel proves to be very difficult for her. It won't be a fun trip if someone (my mom) will be left at the hotel room all the time. To our surprise, the hotel offered us a service specially arranged for my mom whenever we decide to explore the area. They're really not obliged to offer that service and could charge us an extra cost but they happily and sincerely offered it for free! We can't express how grateful we were to Aoy and Angelique for the arrangements.

FOOD
The breakfast buffet is superb. There's a lot of breakfast dishes to choose from. The bread selection is great and vast fresh fruits selection to finish the meal is very nice.

STAFF
This factor tops my list why our stay at this hotel was fun and very memorable. The staff of this hotel, may it be the regular staff or trainees, are a delight and very accommodating. They will make you feel like you're at home and will willingly go an extra mile. Special mention to Aoy, Angelique, Lily, Nest, Kim, Honey. I may not remember all the names but I can attest that every staff in this hotel is beyond being awesome!

We've had a great time in Phuket and our choice of accommodation turned out to be a major contributing factor why we enjoyed our trip even more. Will definitely go back to Phuket and this hotel will always be on top of our list.

Thank you very much, Avista!

Room Tip: For ocean/beach view, stay at Avista Club Rooms. Preferably, Rms 401-402 and 501-502.
See more room tips
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Makoy_Meister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 5 July 2014
Dear Makoy_Meister,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

We thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 June 2014

Near Kata beach. about 5 - 10 munites walking I guess. (We drove so not sure abt the exact time) It go a long uphill to the hotel so if you walk back to hotel, not a wise choice. Hotel room is OK. Standard. Not surprisingly good type. Breakfast sucks. Not too much choses. Swimming pool is ok. got a play room. Like the Lobby. Went to the swimming poor once. got a bar right next to it. Gym room is pretty small. Staff are nice! Love their smiles.

Room Tip: Rooms near the swimming poor is noisy. (2 floor/1 floor)
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 1 July 2014
Dear Denise B,
Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

We thank you for your detailed feedback. It is our constant endeavor to better our product and services with every passing year and your feedback will certainly help in improving these services further. We look forward to welcoming you back in the future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

It was my 60th birthday and the staff made it so memorable with a cake in our room on arrival & happy birthday spelt out in flowers on the bed. There was six in our party and we could not fault a thing in our 10 night stay with Avista Resort from 11th of June. All our rooms were large, clean and beautiful, breakfast, in fact all food we consumed was of high quality, attention to detail was everywhere, all over the resort grounds, restaurants, rooms, any requests were attended to immediately. All the staff from housekeeping to the hard working waiters in restaurant, the very cool barman & yummy cocktails at swim up pool bar, to the porters and all at reception were exceptional, efficient, helpful and happy, always time for a brief chat as to what we had planned or been up to over the day with genuine interest, giving us suggestions of places to go or help if needed. Special thanks to Lily, Pui, Nest, Angelique, honey and the other young trainees we dealt with each day, you are a credit to the resort management and made our stay so much more with your kindness and smiling faces and lovely big hugs. I would recommend Avista Phuket Resort and hope to return another time soon. The only negative is the steep hill to the hotel but get a taxi or tuktuk if it is, problem solved. So yes, this is a very glowing report I know but it is all true of our experience & very well deserved, so thanks Avista for a great stay. Cheers Denise

Room Tip: If you are a couple go for a room on the top floors for the view of Kata Beach or the pool, family r...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 July 2014
Dear Denise B,

Sawasdee krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedback such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our teams.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

We stayed at Avista for 3 nights during June.
Throughout the stay, the staff showed impeccable service and were willing to go out of their way to ensure that everything was in order for your stay.
During breakfast, a staff member would walk around while we were having breakfast to check if everything is alright. Upon finding out that we were going to Patong beach for the day, she volunteered to make arrangements to reserve seats on their complimentary shuttle bus service to Patong beach.
The rooms were spacious and cleaned every day. Our room came with a balcony and two chairs which overlooked the pool. In the evenings, we could see the sunset from our balcony.
We also had two complimentary beers and soft drinks which were refilled daily.
The swimming pool was of a decent size, with plenty of deck chairs surrounding the area.
We managed to use the gym once. Though it was not very big, hardly anyone uses the gym, and we had the whole place to ourselves. We even managed to play a game of table tennis, foosball, and pool during our short stay there.
On our last day at Avista, the hotel allowed us to check out late at 2pm. When we returned at 7pm , we requested to use their showering facilities prior to our flight. They promptly passed us the room key to one of their rooms and allowed us to use their showering facilities!
While the hotel was located rather unfortunately on top of a very steep hill, the walk was not really far. We managed to walk to Kata beach daily within 10 min without a problem.

On the whole, the hotel is a comfortable place to stay, with enough amenities to keep you entertained and to call itself a 5* resort. What makes it truly stand out is its amazing staff and their hospitality. I would definitely recommend Avista to anyone who is going to Phuket!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joycetsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 1 July 2014
Dear Joycetsm,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your memorable experience with others. Your positive comments about the hotel facilities and our service will motivate us in delivering services to our best.

We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Hotel Kata Beach
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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