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“Perfect in every way!”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
309 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Perfect in every way!”
Reviewed 9 July 2014

Well....where to start. We just LOVED this place. My partner and I decided to visit Thailand for the first time and after looking at reviews decided to find a deal which included this resort. Luckily Secret Escapes had a deal going so we booked. I looked at the Club Avista room which was included in our package, it looked wonderful but as a special treat we enquired about upgrading to a one bedroom suite and we are both so glad we did. For an extra 2000Bhatt per day we received the nicest suite I have ever stayed in my life (Kate Suite, 5th floor Block B). More of that later.

All correspondence leading up to the trip were dealt with in a professional manner by the hotel. On arrival, we had the most gracious welcoming from Angelique (Sawadee Krap!). We were given a beautiful lily (i think) bracelet and a refreshing fruit juice. Check in was quick, usual forms to sign etc.

Angelique escorted us to the suite whilst informing us about the hotels facilities, breakfast, pool, gym etc. When we got to the door we knew it was something special as it was HUGE, live a barn door! Angelique opened the door and WOW - beautiful suite, panoramic views of Phuket and Kata Beach, 3 balconies, beautiful lounge area with flatscreen TV, dinging area, small kitchenette with everything you need. The bedroom had a King sized with huge bathtub round bathtub filled with rose petals waiting for us. Bathroom again was massive, with ample storage space, safe, ironing board and iron, rainfall shower and everything else you could imagine. Everything was luxurious and perfect. We were celebrating my partners birthday and to highlight this they had a chocolate cake in fridge, a birthday greeting from the staff, a bottle of sparkling wine, fresh fruit and had written on the bed happy birthday in flowers. So much effort, greatly appreciated.

The housekeeping staff do an excellent job (Dee, Pu and Meaw). So does everyone in the kitchen and waiting staff (Honey). We ordered so much room service, all delivered hot and within 30 minutes, Great mix of Thai, English and some French classics too. The breakfasts have something for everyone, all fresh tasting, loads of fruit, salad, any type of egg you wish, breads, pastries, traditional Thai breakfast foods and other surprising and delicious dishes too! I found the staff to be VERY attentive, if you are polite, smile and try some Thai I think it is greatly appreciated. We left a small tip each day on the table too.

The resort itself has a great swimming pool with loungers split over 2 levels. These can get full so get there early. They have a no reserving loungers with towels policy which is great! There is a library where you can rent DVDS and get plenty of books. There is also a pool table and gym facilities (which we never used, lazy...!)

It's perfectly located for Kata beach which is shirt 5 minute walk away, Karon beach is maybe 15-20 min walk. Yes there is a hill leading up but it is small and should not be a problem for most. There are tuk tuks at the top and bottom if you really can't manage!

Plenty of shops/bars/cafes neary by. Patong is 15 mins in a tuk tuk and cost 400bhatt from hotel and phuket town is about 25mins and costs between 500-600Bhatt. Drivers are friendly and the taxi mafia has been moved on.

We would like to thank all the staff (Angelique, Lily, Honey, Dee, Pu etc) at Avista for making our holiday so memorable. We wish you all the success and hope to see you again when we are next in Thailand.

RECOMMENDED!!!!!!!!!!! Also a little advice about tipping - a small gesture goes a long way. We left a small tip daily for housekeeping, and tipped 100bhatt for room service when they came to room. Taxi drivers and spa staff also are very grateful with a small gesture,

Room Tip: Kata Suite room 511 is fantastic and HUGE. Get a sea view room if you can't afford a suite.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank foard83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 July 2014
Dear foard83,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your memorable experience with others. Your positive comments about the hotel facilities and our service will motivate us in delivering services to our best and we have shared your kind words of appreciation with our team members, who have left you with fond memories of the place.

It has been our joy and privilege to serve you and we look forward to being of service to you again when you next return to Avista.

Warm Regards,

Management
Avista, Phuket
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Blue Mountains, Australia
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2014

Avista is a very clean and comfortable resort. Staff are always at hand to assist and very friendly. Rooms are spacious, clean and modern. Beds are very comfortable. Nice pool area with a great swim up bar. The resort is close to shops and beach. Bit of a hill to walk back to the resort. There are beautiful beach views from the balcony. Had a wonderful welcome when we arrived after our flight. Cold drinks and cool face cloths were just what we needed. The Thai meal and traditional dance on the Friday on the rooftop was fabulous. Delicious food and excellent entertainment. Thank you to the staff for looking after us so well. Had a wonderful time!

Room Tip: Club room with a balcony are away from the pool area and have magnificent ocen views.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank 58white
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 July 2014
Dear 58white,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014 via mobile

Great hotel, beautiful rooms, we were well looked after by all the staff. Great breakfast selection. Beach less than ten min walk away from hotel. However they also have a mini bus if you don't want to walk. hotel up a bit of a hill, but takes all of 5 mins to walk up. Would definitely stay again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lizsimps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 July 2014
Dear lizsimps,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are delighted to note that we met your expectation about the hotel facilities and we are happy to know that our staff has left you with fond memories of the place. Your kind words of appreciation have been shared with the entire team and our staff at the resort remains committed to make moments special and memorable for our esteemed guests.

We would look forward to welcoming you on your next holiday with us and do remember to book through our brand website to get the best rates so that you may enjoy staying in our hotel.

Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrington, Australia
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014

Initially we had a few issues listed below:
1.Trip hazard from bedroom to bathroom, put bath mat on floor to prevent incident.
2. No ice tray in fridge. After much persuasion we received an ice tray.
3. Stains on sofa. Immediately changed after complaint.
4. No toilets near swimming pools.
5. Inattentive staff in dining room.
6. Breakfast average
7. Lunch and dinner experience, disappointing.
8. Location - can be challenge to walk up that steep hill
9. Language, Thai culture to reply in the affirmative to questions can lead to misunderstandings - easily solved with smiles
Having the above issues out of the way, I will concentrate on the positive.

We were greeted with a lovely cool drink and orchid lei. On our bed we were welcomed with a cute towel elephant and petals. Our room was room 210 which had a lovely view from the balcony, through tropical trees unto the swimming pools. The bed was comfortable and we slept well every night.Sometimes we could hear voices outside our room but they did not interfere with our comfort. There are plenty of complimentary items in the bathroom, besides the usual soaps and shampoos which are nice, there is shaving, cotton puds, toothbrushes and so on, a considered touch.

The swimming pools are lovely, though we mainly swam in the top pool which has the pool bar, though we did not use it, it was popular with other guests. The Resort supply plenty of beach towels, and will supply more on request.

For us the outstanding feature of the Avista Resort was its reception and tour staff. They went out of their way to fulfill our requests, regardless if it was organised tours, individual hire of a car and driver or transport to airport. It all worked like clock work, perhaps with a little misunderstanding here and there, but always solved with a smile. Everyday a staff member would ask us "if there was anything they could help us with", and it was not an idle question, if they could assist, they certainly would.

To be fair to the Avista Resort, we had just arrived from the Ramada Khoa Lak Resort, with several other couples, and we spent our time comparing the services of both Resorts, and the Ramada staff, especially in the dining room and pool area, had a charm and attentiveness which can only be described as exceptional.

After our initial settling in period, we enjoyed our stay at the Avista Resort, and beautiful Kata Beach.

Room Tip: Room 210, nice outlook from balcony, close to pools.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank 222withworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 July 2014
Dear 222withworld,

Sawasdee krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing Avista Phuket Resort & Spa as your holiday destination.

It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback. We have shared your kind words of appreciation with our team members, who have left you with fond memories of the place.

Kindly accept our apologies for not living up to your holiday expectations. We have made a note of your suggestions and would like to assure you that we would take corrective action on each of them.


Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 July 2014 via mobile

The Avista Hotel and Spa Kata Beach is an amazing property located in the relaxing area of Kata, Phuket.

The location is perfect, a five minute walk to a beautiful beach and plenty of restaurants and shops around.

The hotel itself is absolutely pristine. Rooms are spacious and the balcony is a lovely space to chill out in the evening. We had a lovely view overlooking the pool.

The restaurant is nice with a large selection of food available for breakfast. Credit must be given to the egg chef, who cooked eggs to our liking with a smile every morning! We also tried the traditional Thai dinner on the rooftop which was a very tasty experience.

Staff arranged a birthday cake for me during my stay. They were all extremely friendly and helpful.

I tried one of their spa packages and was not disappointed. It was very luxurious and cost a fraction of the price it would have cost me at home.

Pool area is super and there are plenty of sun loungers to relax on. We were quite happy to lounge, sip cocktails, take a dip in the pool and read during our stay here.

They hotel is so nice that we often found ourselves returning early in the evening to enjoy the relaxing and luxurious surroundings.

I highly recommend this hotel if you want five star luxury and a truly relaxing holiday.

Stayed July 2014
Helpful?
Thank Carolnin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 July 2014
Dear Carolnin,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are pleased to note that you had a memorable stay with us and enjoyed the resort facilities. It is indeed feedback such as yours which motivate us in delivering services to our best. Your words of appreciation have been shared with our teams, who have left you with fond memories of the place.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests’ satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

As a family (2 adults, 2 children) we had a great time at the Avista and really could not be happier with the facilities and level of service. It's a great place. We can only say thank you to staff for looking after us so well. The initial reception is warm and friendly as well as helpful, rooms are of good size, breakfast is excellent, location is well placed for beach and shops. Wifi is good and free.
The only minor issues I could mention might be that the pool does get a little crowded at times and the paving near the pools can be quite slippery and potentially dangerous if care is not taken but these issues can easily be dealt with.
We would certainly be happy to stay at the Avista again and feel a sense of gratitude to the excellent staff for contributing to our great family holiday. Well done Avista!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Neil97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 July 2014
Dear Neil97,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination. We are delighted to note that we met your expectation and we are happy to note that our service left you with fond memories of the place. We value your feedback and it’s our endeavor to better our product and services with each passing year. We look forward to welcoming you back again at the resort!

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 July 2014

Our family loved this resort :-) Reception on arrival is fantastic! The staff are very welcoming, friendly and helpful (Pui, Lily, Angelique and others). Always smiling and try to assist with whatever your need is. Thank you all for making our stay so brilliant :-)
The resort itself is awesome...serene, clean and caters very well for families. Has 2 pools, a games room, gym and very spacious and comfortable rooms.
Breakfast sets you up for the day: range includes traditional Thai breakfast, warm foods (omelettes-including white omelettes-, beans chicken& pork sausages, beans, potatoes etc), croissants, pastries, cakes, pancakes, kids cereals, warm porridge, yoghurts, fruit etc.
Walking distance down the hill to the beach. Close to Kata centre where there are a number of restaurants, Seven-Elevens, etc.
Will definitely stay here again on next visit to Phuket.

Room Tip: Ask for a room with a balcony facing the sea
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Prashan_raj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 11 July 2014
Dear Prashan_raj,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We have shared your appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our service.
We are glad that you enjoyed your holiday and we hope to have the opportunity to welcome you back in the near future. Do remember to book through our brand website to get the best rates so that you may enjoy staying in our hotel.

Warm regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in luxurious accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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