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“Our awesome holiday resort”

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Novotel Phuket Kata Avista Resort and Spa
Ranked #7 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed 5 August 2014

Being our 1st trip to Phuket we don't have alot to compare this to, so just going by our own thoughts.
Our family was myself, husband and 14 year old daughter.
The trip from the airport took a little over 1 hour which didn't bother us as we weren't driving.
We arrived at 12.30am and was presented with a orchid flower bracelet and a nice cold drink. Check-In was very prompt and took around 10 minutes.
Nothing was to hard for the staff and they always had smiles on their faces.
The breakfast buffet was second to none, having plenty of different choices each day.
Avista is situated on the top of a hill which is great way to walk off the breakfast, would not be suitable for someone with knee or hip problems.
The quiet location of the resort was perfect no noise from the outside.
We were on the ground floor so we did find that the room upstairs was quite noisy with the running around from the children upstairs.
The pool was great having a upper level and a lower level with a little section for the kiddies.
The pool bar had a TV, what would have made it better was if they had music videos playing matching the music.
wifi was very unreliable as it would keep dropping out, along with the electricity which blacked out several occasions whilst we were there.
Our daughter enjoyed every minute of our stay at Avista and never once did I hear her say she was bored!
The extra bed we required was a fold out bed which was not portrayed in any of the pictures of the resort, lucky she is only slightly built, as she is considered as an adult, very uncomfortable if she had a larger build!
The beach took about a 10 minutes walk down the hill to, but it was really dirty (rubbish) only went there once even though the water was really warm very pleasant.
If you wanted to go into Phuket town it does take 45mins to 1 hour so it can get expensive to get to.
Going into Patong was costing 400 Baht one way they will try to say 500 but most ask for 400 Baht.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Rodney C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 14 August 2014

Dear Rodney C,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.
Kindly accept our apologies for the inconvenience caused to you during your stay with us.
Regarding the Wi-Fi, we would like to assure you that we have shared the same with the service provider, who has initiated corrective action.
It is our constant endeavor to better our product and services with every passing year and we hope to have the opportunity to welcome you back in the near future.

Warm regards,

Management,
Avista, Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,521)
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835 - 841 of 2,521 reviews

Reviewed 4 August 2014

Located on a steep hill. Not suitable for those with weak knees, but otherwise, it is fine.
Takes about less than 5mins to walk up to the hotel.
There is a massage / tattoo salon at the base on hill. Very near to the hotel.
Kata Beach is about 5-10mins walk away from the hotel. And yes, you will have to climb the slope every time you intend to get to somewhere.
Located nearby: Starbucks, 7-11, restaurants and pubs etc. Not as lively as Patong Beach area, but good enough to get by. Pleasant location.
Breakfast is ok. Nothing to rave about. But no complains either.
The pool is small. The gym is very small.
There is also a games room ( Pool table, table tennis and table soccer) and a small library.
Room is pretty big. Mine was facing trees, so not worth opening the balcony door. Hence, no mosquitoes issue.

Overall.. it was ok. Will I come back again? Perhaps. Afterall, I would prefer to stay on the higher ground.

And... Yes, there is Free Wifi =)

Room Tip: Not those near the lifts (noisy) . Pool facing is fine as since there are not many ppl ard the pool...
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank 1VictoriaTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 6 August 2014

Dear 1VictoriaTravels,

Greetings from Avista Phuket Resort and Spa!
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to give us your detailed valuable feedback and complimenting the resort facilities and the service extended to you.
Regarding to the pool size we would like to inform that many of our guests compliment us for our pool size and layout and also that it looks same as the photos posted in our website. We have 90 pool beds spread over two levels, however we would like to apologize for the inconvenience caused to you.

Your feedback will give us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times.

Warm Regards,

Management,
Avista, Phuket.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Ambience, quality of room, service with a smile, were all well above our expectations. 15 nights flew by like a wonderful dream. Highly recommended.
Despite the rainy season there was always plenty to do: swim in the large pool, use the gym or use the games room.
My only comment for improvement is the speed of internet: it is no longer acceptable to have snail's pace, even on holidays. Fast internet must be available.


  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Veetold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 6 August 2014

Dear Veetold,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback.

Kindly accept our apologies for the inconvenience caused to you during your stay with us with regards to the Wi-Fi. We would like to assure you that we have shared the same with the service provider, who has initiated corrective action.

Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times

Warm Regards,

Management,
Avista, Phuket.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014 via mobile

Although the hotel is located on a hill away from the sea side. Its not that far, a perfect hideaway from the thai hustle. Kata beach is a short 2 min downhill walk. Howvere note the uphill walk bak. Not bad, but you'll deff break a sweat. The hotel has great spacious rooms. Amazing staff who r there for ur every need and also free shuttles to patong and kata beach. Theres also a travel desk to help u plan any tour/trips u might b interested stay. Price is great for value.

Stayed: August 2014
5  Thank K_nags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 6 August 2014

Dear K_nags,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

This resort and its staff are just wonderful, the quality of the facility and the staff and food were all just fantastic and we just loved our 11 days there. From exploring to just lazy days by the pool the entire resort experience was wonderful.

Room Tip: The higher up the better the ocean view, ask for level 5 - the top.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Bety B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 6 August 2014

Dear Bety B,
Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination and we are extremely delighted to know that we met your expectations. We would like to thank you for sharing your memorable experience with others. Your positive comments about the hotel facilities and our service will motivate us in delivering services to our best.
We thank you for sharing your feedback with all and we look forward to welcoming you back to our resort!

Warm Regards,

Management
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

We stayed at Avista kata beach hotel & spa. It was such a beautiful hotel, staff are really friendly and helpful. The rooms are also spacious and clean.

There was a great little traditional Thai night at the hotel restaurant with traditional Thai music, dancing and cuisine.

The swimming pool is amazing and there was always plenty of sun loungers.

There is also so much to do in Phuket. We really enjoyed our trips to the islands - we went out of season but the weather was amazing.

The only thing I think guests need to be aware of is the massive hill that the hotel is situated on- to get to & from kata/karon beach. It's fine going down, but in Thailand heat it's hard work going up! Lol!

We really enjoyed our stay at Avista & have recommended it to friends who wish to visit Phuket. :)

Stayed: June 2014
1  Thank rebecca_koshka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 2 August 2014

Dear rebecca_koshka,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
We would like to thank you for sharing your experience with others and complimenting our team member’s hospitality. We are delighted to hear that we lived up to your expectations and you had a memorable holiday experience your positive comments will motivate us in delivering services to our best. Your words of appreciation have been shared with our team.

It is our constant endeavor to better our product and services with every passing year and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

We stayed here in February 2014 and greatly enjoyed it. The property is beautiful, the price when we stayed was one of the most competitive in the area, very good guest services (including a free packed lunch when we went out on a day trip because we missed breakfast), friendly staff, very good spa. However, wifi was spotty and would often randomly cut out for hours at a time. This was not an ISP issue, but was rather related to the router itself not responding. Also issues with people "claiming" the limited spots by the pool by placing towels on the chairs at 6am and then never actually sitting there until 4pm. This seems to be some sort of cultural thing done by the Russian guests. We would generally just remove the towels if no one was there for over an hour, but it would be nice if the hotel had an official policy against this and was proactive about it. It was ridiculous seeing every chair by the pool having a towel or other stuff on it by 10am, with almost no one actually using the pool or the chairs until 6 hr later. Food at the hotel was OK, but you could get better quality for a cheaper price a 5min walk away. The hill to the hotel is steep, but was not an issue at all for us (both in our late 20s). Would likely be next to impossible for those with mobility issues. Use google streetview to get a sense of how steep it is.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank cnido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded 2 August 2014

Dear cnido,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and service.

We would like to assure you that your much detailed feedback has been acknowledged and discussed with our team members to initiate corrective measures. Your feedback and observations about the resort has given us an understanding of the requirement for infrastructural needs and trainings.

Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times

Warm Regards,

Management,
Avista, Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#5 Spa Hotel in Kata Beach
#6 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range: £41 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in luxurious accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Resort And Spa
Avista Phuket Hotel Kata Beach
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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