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“Superb hotel and Staff !!” 5 of 5 bubbles
Review of Novotel Phuket Kata Avista Resort and Spa

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Novotel Phuket Kata Avista Resort and Spa
Ranked #6 of 56 Hotels in Kata Beach
Certificate of Excellence
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Superb hotel and Staff !!”
5 of 5 bubbles Reviewed 31 August 2014

Just returned from 16 days in Bangkok and Phuket with my wife and 11 year old daughter 10 of these nights were at Avista in kata which were the highlight. This is the first time I have a put a review on the Trip Advisor site.

The hill where the hotel is based whilst being steep is not too long and I have just had foot surgery !. The beach is also less than 2 mins from the foot of the hill. Taxi and tut tut right outside hotel with additional hotel service for selected trips

The staff and hotel are excellent with too many to mention. We did not come across one member of staff who did not want to help or offer a smiling face. They could not do enough for is including driving me to to the pharmacy and sorting out a prescription when I was a little under the weather

Breakfast superb cocktails around the pool too and we would have no hesitation in booking again.

The Pearsons
room 527
17-27th August

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Colspe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 3 September 2014
Dear Colspe,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We have shared your appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our service.

We are glad that you enjoyed your holiday and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management
Avista, Phuket,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,339 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (452)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
hk
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 31 August 2014

My girlfriend and i stayed for 4 nights in august 2014 in a deluxe suite with a pool view, which we had requested when making the booking. The staff were awesome, always very friendly and helpful.

We purchased a airport transfer in our hotel package which worked well. When we arrived at the hotel we where greeted with a cold drink, face towel and a nice handmade flower bracelet.

The room was very nice, the bed was gigantic (could fit 6 people). The bathroom was very nice also. There are two pools, again these are good. Included in our stay was a buffet breakfast every morning. This was very good, there was a large range of food and it is placed in a nice setting.

The hotel itself is located on top of a hill, so be prepared for some cardio when walking to/from town but it is less than 500m away.

I would say that this is a couples/family resort, not a place to stay if you want to party.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Angus Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 4 September 2014
Dear rangus011,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are delighted to note that we met your expectation about the hotel facilities and we are happy to know that our staff has left you with fond memories of the place. Your kind words of appreciation have been shared with the entire team and our staff at the resort remains committed to make moments special and memorable for our esteemed guests.
We would look forward to welcoming you on your next holiday with us.
Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metro Manila, Philippines
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 28 August 2014

The staff were great, the beds were awesome. All amenities were present. I thought the hotel itself had just the right amount of casual vibe and elegance combined. Food was pretty decent. Smiles all around!

I just hate the fact that going back to the hotel from the beach meant a sharp uphill trek-- short but so tiring!

I went on this trip with friends. We had a good time since Kata was the perfect quiet place we wanted to do our holiday in. (On party nights we just hopped on the tuktuk to Patong.) I know this hotel is so much more perfect for families though. They accommodate large numbers in a room (that's why my friends and I stayed here in the first place) and everything's just kid-friendly.

I'd definitely bring my family here. Maybe even recommend it to my elder aunts, except they need to tuktuk their way uphill.

Room Tip: Ask for top floor so that you'll have a view of the beach. Lower ones give you a pool view. I...
See more room tips
  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vivalamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 3 September 2014
Dear Vivalamon,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination. We are delighted to note that we met your expectation and we are happy to note that our service left you with fond memories of the place. We value your feedback and it’s our endeavor to better our product and services with each passing year. We look forward to welcoming you back again at the resort!

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 27 August 2014

This is quite a nice hotel. The staff are really lovely and this means a lot and is almost a good enough reason to stay here. The breakfast is quite nice and the short-order egg chef is a delight. Anglelique, a sort of maitre'd, is a treasure: attentive, responsive and a force to be reckoned with. However, the hill is a major problem: it is impossible to walk up without major effort and quite spoils the experience of being on holiday. The hotel could address this easily by running a shuttle but, frankly, cannot be bothered. The tuc tuc drivers who sit opposite the hotel are opportunistic thieves and will charge whatever they like, according mainly to the weather. They sit there ridiculing hotel guests and need to be moved on but the hotel management will not - are they on a kick back? Lovely place when the sun shines but a prison when it rains. There are far better choices near the beach. This place should, and probably will, fold as a result of the management's complacent refusal to acknowledge the serious problem of the hill. This could be made an asset with the right approach to transportation but the current management are blind both to the problems and the opportunities which this presents.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 3 September 2014
Dear Keith S,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Hope your recovery is going on well. Thank you for sparing the time to share your valuable feedback and complimenting the resort facilities and the friendliness and helpfulness of the team members on your departure. The same is shared with all.
Please be assured that we have acknowledged your feedback regarding the pickup arrangement and would like to affirm that corrective action has been initiated to avoid such lapses in the future and now we are waiting for the new vehicle so that we can provide shuttle bus service.
Your feedback has given us valuable insights which will help us implement processes to ensure that we deliver a true “Avista Holiday Experience”. We look forward to your next visit and assure you of our best services at all times.
Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

We have just returned from Kata and this resort was the perfect choice...5 mins walk to the lovely Kata beach...2 minutes from shops, banks and eateries...set atop a hill it is clean, well fitted with all the amenities one would need this was a pleasure to stay at. Midway through our stay they upgraded us to their gorgeous Club Suite and gave us a complimentary platter of yummy fruits. Everytime we asked for anything they'd respond immediately. The staff were always smiling, always there....it was clear they wanted to be the best they can be. The resort was very clean..the breakfast perfect with something for everyone...it was fresh and tasty and I ate like a pig really lol! The free shuttle services allowed us to check out Patong Beach and Phuket town. We were leaving very early in the morning and they were lovely to provide us with breaky packs - we did not even expect such hospitality. One of the best things was that we didn't even need to use an adapter for our appliances - their plug point was for all plugs. Might seem like a small thing but it wasn't - made our lives heaps easier. The pools were great too. We availed of the complimentary massage and it was very good. The hotel also organised a gorgeous dinner for guests - delicious Thai food and gorgeous Thai dancers - we had a great night! The wifi could have been a bit faster but really that's all I could find a fault with. I'd highly recommend this place to all.

Room Tip: All rooms are the same but the higher you go (5th floor is their best cos these are their club suite...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rhia1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 27 August 2014
Dear Rhia1978,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
It was indeed a pleasure to have you stay with us. Thank you for sparing the time to share your valuable feedback. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service. We are overwhelmed by your appreciation of our team members and your feedback is shared with all. It has been our joy and privilege to serve you.

Once again thank you for your compliment as my team and I stay committed to deliver to our guests satisfaction. We look forward to welcome you again in the near future.

Warm Regards,

Management,
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 August 2014

Comfort level close to 100%.

Customer service is excellent. You get greeted everywhere by their friendly staff and they are most willing to assist you anytime.

I was well attended by Miss Angelique L. and regret that I couldn't thank her in person when I left the hotel.

Facilities are new and well taken care of. You have DVDs for rent, recreation room for table tennis, darts and a pool table. There is also a well equipped gym and a clean and nice pool.

Room was tidy with comfortable bed and pillows.

Wide selection of food for breakfast.

Overall. I had a very memorable stay at Avista and would highly recommend to anyone who intends to stay near kata beach.

Excellent choice.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zach E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 27 August 2014
Dear Zach E,

Sawasdee Krab!
Greetings from Avista Phuket Resort and Spa!
Thank you for choosing our resort as your holiday destination.
We are delighted to note that you had a wonderful stay with us and your kind words of appreciation will encourage the entire team to strive for improving the quality of service. We have shared your appreciation with our team members, who have left you with fond memories of the place. Your compliments will definitely encourage us to continue and improve our service.

We are glad that you enjoyed your holiday and we hope to have the opportunity to welcome you back in the near future.

Warm Regards,

Management
Avista, Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thalang District, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

The best thing about Avista is their excellent thai hospitality. The view from the hilltop is amazing and the location is just perfect because you can walk to Kata beach. I recommend using some of the cheaper laundry service outside the hotel.

Room Tip: Ask for a room with a view.
See more room tips
  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank manz_125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this review, 27 August 2014
Dear manz_125,

Sawasdee Krab!
Greetings from Avista Phuket Resort & Spa!
We thank you for giving us an opportunity to serve you. We are delighted to note that we met your expectation about the hotel facilities and we are happy to know that our staff has left you with fond memories of the place. Your kind words of appreciation have been shared with the entire team and our staff at the resort remains committed to make moments special and memorable for our esteemed guests.
We would look forward to welcoming you on your next holiday with us.
Warm Regards,

Management,
Avista, Phuket.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Kata Avista Resort and Spa

Property: Novotel Phuket Kata Avista Resort and Spa
Address: 4 Leam Sai Road, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Avista Phuket Resort & Spa)
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kata Beach
#3 On the Beach Hotel in Kata Beach
#3 Business Hotel in Kata Beach
#4 Spa Hotel in Kata Beach
#5 Luxury Hotel in Kata Beach
#6 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Novotel Phuket Kata Avista Resort and Spa 4.5*
Number of rooms: 143
Official Description (provided by the hotel):
Indulge in Luxurious Accommodations at Novotel Phuket Kata Avista Resort & Spa at Kata Beach. Raise your vacation to a higher level and have a stunning experience in Thailand. Novotel Phuket Kata, not just any other hotels -- it stands as one of the most expressive and stylish ones in Phuket. This beautiful hotel's design itself is a splendid architectural deco-nature model of bio-regional and ecological harmony. Set against gently sloping hills, it is the perfect spot to achieve your much-needed relaxation as well as to explore the wild jungles, magnificent beaches, and exciting nightlife of Kata. The nice hotel's pool area is likewise a striking, exotic oasis of cascading royal-blue water juxtaposed against the turquoise Andaman Sea. ... more   less 
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Also Known As:
Avista Phuket Hotel Kata Beach
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort And Spa Kata Beach

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