I stayed here recently for 4 days when in Phuket, I should have seen a bad "hotel" coming when a week before I traveled I received an e-mail from what I assume is one of the owners or managers of the hotel - Mr Paul Mahler wrote me in reply to my request to confirm my booking with the following: "We do not feel good about your booking.
Of course we have some accommodation for you but, as you book late and most of the rooms are already booked, you will have to shift rooms 3 times in 3 days.
We are afraid that these are not the best conditions to celebrate a wedding anniversary."
After a lot of "negotiation" between myself, Agoda, Mr Paul and 3 international calls to Agoda later he managed to have sorted out my problem of not having a room for the 3 days, problem solved? I though so.... that was until I arrived at the hotel.
I was greeted by Kevin who introduced himself as the night manager, pinned to my booking form which I had to sign was a string of e-mails between himself and Paul, showing that they had got a booking from Agoda, but the hotel had not acknowledged and therefore forgotten my booking, if I remember correctly the first e-mail he asked "do you know anything about this guy?" But OK, Kevin said to me that my room had been upgraded to a superior room as a "present" for our 4th wedding anniversary, still not acknowledging the mountain of e-mails between Paul and I and still not acknowledging that they had mad a mistake with the booking. OK, they told me that they were getting the room ready (at 6pm way after check in time) and that we would be able to go to our room soon.
OK fair enough we then were shown to a room that was at the back of the hotel, according to Kevin it was one of the newest rooms in the hotel and considering that this was a $50 a night hotel, I though it would be a reasonable room, to my surprise I was showing to a room that reminded me of the days back when I was 18 and backpacking, something that you would expect to pay max $20 a night for. We were dog tired so we left our bags and started to look around the room, first thing I noticed is that the sliding door did not work properly it no longer slid, it rather jutted along very slowly, secondly when you were finally able to close to the door was a huge gap in between the doors which allowed us to be eaten alive at night by mosquito's.... thank god I brought repellent.
I sat on the bed, and then felt what everyone has been talking about, probably the hardest mattress and pillows in the world! I then went into the bathroom to (which is tiled hospital blue), has no shower curtain and has a electric shower that only gets warm if you let the water trickle out literally dripping. The basin is OK, although I found that the housekeeping staff had not been cleaning properly, as there is a ring of dirt coating the silver around the drain, and after I showered later I also found that the drains give off a rancid smell of raw sewerage which manages to circulate around the room.....honestly at this stage I was already ready to find another hotel, but my wife was sick with a gastric bug and was in no state to travel to another hotel.
Another thing I noticed is that there were outside tables and chairs in front of all the rooms except mine....
So as Kevin said to me the day before, if there were any problems we should go and speak to him, so after breakfast (which was also disappointing and consisted of Nescafe some eggs and cereal) we went to speak to him.
What happened next I honestly did not expect, I told him about the problems and was quaintly told that they upgraded them me out of the kindness of their hearts, they gave me their newest room and that they could downgrade me if I didn't watch out, and questioned my stating that the door did not close, saying "how can you lock the door if it does not close", and that they didn't know anything about the drain or the door not closing but they would send a "mechanic" to fix the door later. And he told me that the tables and chairs were a special request that all the other rooms had requested (even the very simplest). Shocked I left and went back to my room, waiting for the "mechanic" to come and fix the door and someone to come and fix the drain, or at least bring some air freshener.
Well the chairs came quickly, within 2 mins of us leaving, a rickety white table and two chairs.
But I waited and waited and waited, no-one came to fix the door, the drain. Then suddenly Kevin appeared, they suddenly had another room available, I entered to check the room out and maybe there was some truth in what he was saying about our room being the newest, cos the shower was falling off the wall in this Room, the lights were improvised, it had an even older looking blue fridge, and seemed to be in worse wear than our, I then politely declined to accept this room as a replacement. Still nobody came to fix the door or get rid of the awful smell that was coming from the drain. I then had to go to the reception again and ask another woman, to send someone to try to get rid of the smell in the drain, which was not really resolved but lessened by them spraying some air freshener and throwing some bleach down the drain. Not once did Kevin come to me to see if everything was OK, if my wife was feeling better and if the "mechanic" had come to fix the problem with the door, which he never came to fix. It seemed that in those 4 days I stayed at Kata Orient House, he actually tried his best to ignore me and my wife and even avoided being around on the day and time we had to check out.
Honestly, I have no shame in saying that this is undoubtedly the worst "hotel" I have ever stayed in (and I have stayed in a lot) and I would never waste my money staying here ever again.
- Official Description (provided by the hotel):
- Nestled in the heart of Kata, Baannueng at Kata (The Kata Orient House)is an ideal spot from which to discover Phuket. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Kata View Point, Kata Beach, Phuket Surf.The facilities and services provided by Baannueng Group Hotel ensure a pleasant stay for guests. To name a few of the hotel's facilities, there are concierge, car park, tours, room service, safety deposit boxes.The ambiance of Baannueng at Kata (The Kata Orient House Hotel) is reflected in every guestroom. non smoking rooms, internet access – wireless (complimentary), internet access – wireless, television LCD/plasma screen are just some of the facilities at your disposal. Throughout the day you can enjoy the relaxing atmosphere of the massage, outdoor pool, garden. Discover an engaging blend of professional service and a wide array of features at Baannueng at Kata (The Kata Orient House) ... more less
- Reservation Options:
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- Also Known As:
- Baannueng@Kata (The Kata Orient House) Phuket/Kata Beach