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“Holiday” 4 of 5 bubbles
Review of Chanalai Garden Resort

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Chanalai Garden Resort
Ranked #13 of 56 Hotels in Kata Beach
Certificate of Excellence
Bunbury, Australia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Holiday”
4 of 5 bubbles Reviewed 4 October 2011

This hotel is away from Patong Beach. 54 steps before you get to the lift and then if your room is above the 4 th floor more steps. So if you are old or not able to climb up and it is up very steep don't book here. Very quiet in this area a few cafe's not much shopping. Beaches are beautiful. Good for relaxing but not if you love Patong Beach.

Room Tip: ask for beach view but they all look good
See more room tips
  • Stayed September 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JOANNEM65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Garden Resort, responded to this review, 7 October 2011
Thank you very much for staying with us. We wish to welcome you back

Jimmy R/CRM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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936 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Lugano, Switzerland
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 September 2011

Tropical garden resort

Great stay on Puket Island

This hotel is located at the south end of Kata Beach. The location is great because is
just a street cross away from a good served beach, with restaurants and hotels, but not
too crowded.
Water is hot and clear, just mind the tide, which can make disappear a big peace of
beach in a couple of hours.

We had a sea sight room, big and with a large balcony. It wasn’t really easy to reach,
but we kept in shape going up and down hundreds of steps. Of course there were
elevators to take, but it was faster on foot. The room was clean enough, and towels
were changed on a day basis. When we arrived windows had some fingerprints and
some lips and nose marks on it, but – when I noticed it – they came straight to clean it.

Rooms are quiet and beds are large comfortable. There was also a television with
satellite but I can’t remember which channels we looked. There was something on
English, but I have no idea if it was the BBC or an US channel.

I loved breakfast. It is the most important meal for me and I really enjoyed it. There is
a fresh fruits variety, cereals, eggs, pancakes (with maple juice), bread and croissants,
meat and cheeses,… coffee and teas were excellent, and it is all served on a wooden
terrace in front of the sea.

There is internet and you can ask the receptionists to print something for you (I asked
to print the boarding card) if you give them a memory stick. The staff is very friendly
and helpful.

50 m. from the hotel you find a rent a scooter, which is, in my opinion, the best option
to visit the island. In the evening you can also go on the north of Kata (like a 2/3 km
from the hotel) and enjoy a little bit more of nightlife.

I think I’ll stay again at the Tropical Garden Resort if I’m going back to Puket one
day.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tabata79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Garden Resort, responded to this review, 2 October 2011
How delighted we are to learn that you have wonderful stay with us. We all do appreciate your comments. Thank you for staying with us and wish to have a chance to have you back if the chance may arise.

Jimmy/ CRM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redcar, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 18 September 2011

Met up with the parents here as a break to my backpacking around S.E Asia. Rooms very nice, nice pools & great breakfast. The hotel staff were friendly & assisted us in booking our ferry to Kho Phi Phi to continue our trip south to Singapore.

Kata is a touristy area & caters for a tourist holiday. Have a night out in Patong - it's an eyeopener!

  • Stayed April 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SquirtRedcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Garden Resort, responded to this review, 25 September 2011
Thank you very much for your review. We do appreciate your comments. We promise to keep on the good service for the futher better serve.

We wish you will be back to stay with us very soon

Jimmy /CRM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 16 September 2011

The room quite large, clean and most important is the view from our room facing straight to Kata beach and the swimning pool. We also serve with various breakfast menu.

Room Tip: Choose room facing to yhe pool..
See more room tips
  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JamesLesmana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Garden Resort, responded to this review, 25 September 2011
How delighted we are to learn that you had a nice stay with us. We all are very grateful to your support us and wish to have you stay with us again.

Jimmy/CRM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
calgary,alberta
Level Contributor
208 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
2 of 5 bubbles Reviewed 27 August 2011

We had booked a seaview deluxe room. When we arrived we got a room over the familes pool where the kids play all day.Loudly. We could only see a bit of the water and the room was not deluxe. We asked to be moved which they did the next day to a room higher up the hill. We did have a nice view of the water but the room was small and did not seem to have been updated since the 1960s. Old style large box TV no flat screen. It didnt work sometimes so we had to call maintenance. In room safe did not work some time so we had to call maintenance. According to the hotel any room where you can see any glimpse of water is called deluxe seaview. Not very good.If you have any mobility problems do not even think of staying here way to many stairs which you cannot avoid. 2 pools one very noisy with kids and families and one for adults with no shallow area. It had a total of 14 loungers that were usable and a pile of broken ones at one end of the pool.Pool swimup bar but never staffed so if you want a drink it is about a 5min walk to the other pool.bar. Hotel is in serious need of maintenance, the 2 wood loungers on our balcony had no cushions and no finish on them . They were down to bare wood as the finish had weathered off. Breakfast has very limited selection and is supposed to be ready at 6:30 which if you are taking an excurtion that picks you up at 7:00 would be OK. But it is not ready on time which means you will not get much in the way of breakfast if you have to leave before 7:00.The entire hotel needs a pressure wash as the wall, floors, railings and stairs were dirty. Hotel is about 300 meters from the beach via a few alleys.The hotel caters to Russian with signs and menus in Russian. They claim all of the available longers at the family pool by 7:00 am.They leave thier towels on the loungers all day and the staff does nothing.

Room Tip: If you must stay here get a roon as high up the hill as possible.
See more room tips
  • Stayed March 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank coldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Garden Resort, responded to this review, 25 September 2011
After hearing this comment from you, we do not hesitate to brainstorm to sort the problems out. Please note that this kind comment has already been notified to the management. We are grateful to your review.Please accept our sincere thanks for this.

CRM/CRM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 14 August 2011

Asked for a seaview room when booking.we could see a glimpse of the sea on the horizon over a tree. Room decor was very dated and the shower flooded the bathroom floor. Asked to change room but reception staff avoided the issue by asking us to come back tomorrow. As we could not get our money back we gave up after three days. Pool music was very loud and not enough deck chairs. Not good for elderly or families with young children as many flights of stairs to climb. Breakfast okay and room was clean.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Garden Resort, responded to this review, 22 August 2011
Thank you very much for your reviews. Your kind opinion toward our resort is greatly appreciated.

We will bring your comments to improve our service for the better serve and best serve. By the way, please note that we are now renovating our products in order be ready to welcome the coming tourist season.

Jimmy R/CRM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 6 July 2011

I booked a double bed room. When i arrived, they give me single bed room. then they immediately convert the bed by combining to double. anyway, it's ok. very brilliant. it takes about 5 minutes to walk to the beach. very near to kata beach town. Most of the female staff very polite and nice especially when the first day we arrived. the breakfast is fine but almost same everyday. we do enjoy our stay.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank takingatlah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muek, Manager at Chanalai Garden Resort, responded to this review, 22 August 2011
We do appreciate on your comments. We wish to have a chance to welcome you back if the chance may arise.

Jimmy/ CRM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chanalai Garden Resort

Property: Chanalai Garden Resort
Address: 247 Kata Road, Kata Beach, Kata Beach, Karon, Phuket 83100, Thailand (Formerly Tropical Garden Resort)
Phone Number:
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Kata Beach
#12 Luxury Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:4 star — Chanalai Garden Resort 4*
Number of rooms: 206
Official Description (provided by the hotel):
Ideally located on the small peaceful beach town of Kata, the Chanalai Hotels and Resorts offers the three elegant different hotel styles, depending on your budget and taste namely: Chanalai Garden Resort overlooks the Andaman Sea and offers an environment that helps you escape your everyday cares. Chanalai Garden Resort, a four-star sea view resort, located on the small hill over looking the Andaman Sea and a minute walk to the beach.Retreat your self with sea sun sand on tropical island of Phuket. Just one block from Kata Beach, the resorts easily access to the nearby shopping areas and natural tourist spots on the island. Only 25 mins to Phuket and Patong and 15 minutes away to Promthep Cape,the most spetecular sunset view point on the island.The resort is outstandlingly located on the lush tropical foliage hill side overlooking Andaman Sea and just 200 metres away to Kata beach.Varied choices of eateries shopping,diving shop,surfing shop and some tourist spots close by ... more   less 
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Also Known As:
Tropical Garden Hotel Kata Beach
Tropical Garden Kata
Tropical Garden Resort Phuket
Chanalai Garden Resort Phuket/Kata Beach

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