I've been trying to figure out how I was going to write this review because I am not one who ever gives a resort a terrible rating. I am one of those people who look at pictures of stains, dead flies, dirty sheets, etc that people take and laugh. How bad could it really be? Well it was horrific!
Confirming the booking: I tried several attempts through their website, facebook, and email to try and confirm our reservation. It literally took 3 weeks and multiple emails on my part to confirm this.
Check in: I booked our reservation through book it and the resort did confirm my booking. I lost the paper copy of our reservation but didn't think anything of it because we had no issues checking into our other hotels and never needed the paper copy. Well I was wrong. The resort staff had a copy of my booking, the name's all matched on their copy with my passport that I provided, but they refused to let me check in until I provided my copy of the booking. Even though we had the emails, the reservation was prepaid, they had all the copies, our names all matched, and we had our passports! I couldn't get the wifi to work to go into my email and get the copy, so they kindly took us to our room after we left a cash deposit.
Room: What a nightmare! The pictures that are shown on here are NOTHING like what it really looks like. The room was filthy and I'm a nurse so stuff doesn't usually bother me but it was bad. There was stains that looked like blood and something else on the day bed, our white pillows were stained with dried blood, the cushion on the floor (writing desk behind bed) had coffee stains all over it, the white TV stand was all marked up and stained, there were dried dead bugs all over the floor, it was awful! We took pictures of everything and I am happy to share. The bathroom was clean. Our view with the tub on the deck was of a metal fence and a branch. There are a ton of stairs here, I knew this prior to booking but I was actually surprised on how many there were. The hill that everyone is talking about it very steep, to the point where our driver barely was able to drive up.
Mini Bar: a joke don't book for this.
Adults Only: ??????? I don't get this as there were kids there!
Resolving the Room Problem: This was a nightmare, I would have been happy if this was resolved and we were given a room that we had paid for but there was nothing available.We spent 3.5 hours going back and forth trying to get a new room. They were shocked by our pictures and agreed it was terrible. They didn't have a room that they could give us I was even willing to PAY for an upgrade but again they couldn't help us. They said that they would refund us our money but it would have to go through our booking agent. The manager who refused to come out and speak with us called our agent and said everything was taken care of. When I asked to speak with the agent to hear it for myself I was told I would have to pay 100 THB per minute if I wanted to do that!!!! They then provided me with a copy of the email they had sent to the booking agent and this was the only written agreement I was able to get. My husband who went down to the room to grab our bags, I witness the guy who drives the carts making gestures towards him calling him fat, he stopped pretty quickly when he saw me watching him.
I left and went outside to frantically find a resort at 8pm at night while my husband dealt with everything. The taxi mafia was WONDERFUL, they were so helpful and drive us around and came into resorts to try and get us a deal. They never did but it was a nice gesture. They even drove my husband back to the Foto to get our deposit back that they forgot to return at no additional cost. So we had no issues with these guys, they were probably nicer than the hotel staff.
I was so disappointed with this property, I really thought that because it was a new resort and the reviews were great that we couldn't go wrong by staying here. I have no idea why this place gets the rave reviews that it does because it really is terrible. The location is also not the greatest! Would never stay at this resort again nor would I recommend it to my worst enemy. If you would like pictures please feel free to PM me. We ended up staying at the Avista down the road and it was fabulous!
- Official Description (provided by the hotel):
- Foto Hotel is a stylish design hotel at Kata Beach created from a deep passion for photography that will inspire and delight with striking modern design and cool contemporary interiors. Enter the monochrome world of our Kata hotel and relax at the rooftop Silhouette Pool and Playground with panoramic views over three stunning west coast beaches and savour the exotic flavours of Phuket at the poolside restaurant Tiffin Mama. Escape to the Bokeh Spa at this serene Phuket boutique hotel for a rejuvenating treatment and unwind in the supreme comfort of your private Hall with the latest technology gadgets and luxury amenities. Capture a unique view of the world at Foto Hotel. To get the best rate go to ... more less
- Reservation Options:
- TripAdvisor is proud to partner with ACCOR, Booking.com, Ctrip TA, TravelUp, Expedia, Agoda, Hotels.com, TripOnline SA, HotelQuickly, Cancelon and Ebookers so you can book your Foto Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Foto Hotel Phuket/Kata Beach