I travelled with a friend and booked 3 nights at this resort. I specified this on the original booking form and the need for twin beds. Upon arrival we were early and unable to check in so left luggage and returned at 8.30pm. When shown to the room discovered a king size bed and made up couch that would barley sleep a child! I stated this was not a twin room and was told my request was "subject to availability". After further protest I asked to speak to the manager. The same person returned saying they could not accommodate my request and then tried to challenge I had even asked for a twin room, it was clear that this was not the case as the second "bed" on the couch had clearly been made up to serve this purpose. There was no offer of an upgrade or seperate rooms so I demanded a refund.............this was denied. I then demanded they find us alternative accommodation. This was eventually offered at the Sugar Palm Resort closer into Kata and a very tired resort under renovation. I would not trust this resort again.
- Official Description (provided by the hotel):
- A Sea Lovers’ Destination – a unique boutique resort, designed with sea lovers in mind. A new port of call for holiday makers with a sense of adventure and a taste for life on the high sea while enjoying all with modern comfort and convenience of a contemporary resort. ... more less
- Reservation Options:
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- Also Known As:
- Sugar Marina Resort - Nautical - Kata Beach Phuket