We came from Koh Samui, we we stayed at le Le Murraya (great hotel) to spend the rest of our vacation on Kata.
We stayed in Serene Resort from 27.12.2013 til 31.12,2013 i an superdeluxe room whatever that means. ohmy, we travel a lot in Asia and this seems to be worst hotel i have stayed so far, hostels were 5 star hotels compared in cleaninless of the room and friendliness of the staff.
Pro: i have to think hard to fine any..maybe the fact that we had a connecting room with my kids. Breakfast was good, transfert to airport was ok as well
Cons: i dont kow where to beginn there are so many...
1)frontdesk: unfriendly, unpersonal...their smartphones were more important than caring about their customers. Keep your reservation at hand as theirs showed wrong booking date.
2)instrucions only in russian as the hotel seems gear towards russian tourists 98 % (nice people by the way) warnings everwhere, do not this, do not do that or else you will pay.... if you loose your key 3000 baht, if you loose your bathtowel 400 bath, no swimmingpool after 7 pm.. forgodsake.. we are paying customer on vacation, if break or loose something just charge us. 3) our rooms: no 3102 and 3103 on arrival it was so dirty and filthy i cannot describe...stained bedsheet and old damp bathtowels. The shower...moldy and dirty.. well i should have taken pictures. roomsafe was so flimsy that i trusted more my locked luggage. wifi was free but connection was so bad in room that it was anyway useless.
4)pool: i didnt dare to swimm in it as the water seems to cloudy to be safe. Supposed to have 2 pools but only one available as they had built a stage on of them (just great in peak season)
5)the cesspit smell everywhere: corridor to our room, ... the worst, the entrance to their restaurant....definetly something wrong with their epuration system.
6)Tv had three channels from which one was russian.
After all these cons, why did we stay there?.. well we made a non-refundable booking for 4 nights as they had good room rates.
We got fooled by the good tripadvisor reviews and i think only the bad ones applies to this hotel. Not recommended
- Official Description (provided by the hotel):
- If you are looking for comfortable accommodation in an impressively beautiful province like Phuket, the Tropical Serene Resort is the perfect choice.Ideally located in the area adjacent to idyllic Kata Beach, the resort is in a distinctive setting in the heart of popular tourist venues and beautiful beaches.From the moment you step into our resort, you will receive a warm and friendly welcome from our hospitable staff. Elegantly designed for a superb vacation with your family members amid the natural beauty, the resort offers a wide array of facilities that will make your stay relaxing as much as possible. During the day you can relax in our two outdoor swimming pools and let the water soothe and refresh you.Whatever your purpose of visit is, the Tropical Serene Resort will definitely be the excellent alternative for your next vacation. ... more less
- Reservation Options:
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- Also Known As:
- Serene Hotel Kata Beach
- Serene Resort Kata
- Chanalai Flora Resort Phuket/Kata Beach