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“The shores of serenity, one of the most special places in thailand”

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Katathani Phuket Beach Resort
Ranked #9 of 56 Hotels in Kata Beach
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“The shores of serenity, one of the most special places in thailand”
Reviewed 29 April 2013

After our wonderful family holiday to Thailand I wanted to digest it for a little while before submitting a review for this hotel. Apologies it is long but i feel the need to redress some of the points madse by other reviwers, which nearly made me cancel our booking - I'm so glad we did not.

We have now been back home for 2 weeks, and are longing to be back at the katathani. As someone who was glued to this site for months before our trip checking out every single review and niggle (of which some people are only too keen to moan about it seems!!!!) and corresponding to the hotel to have my worries addressed and my mind put at ease - I felt it only right to write a review of the hotel which really was on the shores of serenity.

We are a large family group and two of us had been to Thailand many times in the past, and had great memories and expectations of the country, people and indeed the hotels. This year we were bringing along with us our 4 year old son for the first time long haul, and our extended family. Comprising of another couple in their 40's ( my sister and brother in law), their 16 year old son, and their 18 year old son and his girlfriend. So we occupied 4 rooms in total. This was an expensive, special holiday and we all had high expectations. I wanted the family to enjoy Thailand as much as I have over the years, and the katathani certainly went some way into making them fall in love with the kingdom.
We have never ventured into phuket, and to be honest we were apprehensive about it given some of the reviews, about it being loud and brash and v busy. However we felt that it would the boxes for our wide range of people in our group, and subsequently chose katathani, which was far away from the business but near enough if we wanted it.
It did not disappoint, the local vicinity was very quiet, with a near perfect beach, far superior to most we have been to in samui, hua hin, and krabi. The whole beach is mainly occupied by the katathani, yes it is public as are all Thai beaches, but the katathani occupies the whole bay, and for that reason it feels exclusive to the hotel. The hotel does do their best to clear up the rubbish which we did see a little of in April, but it did not spoil the wonderful beach, the very soft white sand, and the fantastically clear water. The beach in my opinion will be hard to beat. The only thing we missed was the addition of a few beach restaurants for nice evening meals, as we have experienced on longer beaches in Thailand where your feet can almost touch the water in a candle lit table, but then you lose out on the exclusivity.

We did have this option down the road in kata which was only a 10-15 min walk. This provided a little more life, when needed and it was easily walk able even with our 4 year old in tow. Kata had some nice restaurants where we frequented a couple of nights out of our 10, cafeopera to name one, was good value with great music. We also ate outside the hotel in the seafood restaurant and the one next door a few times, both good value.
Tuktuk and taxi outside the hotel are all fixed price, so there is no getting around that, it’s still less expensive than in the uk. But very expensive by Thai standards, there is nothing the hotel can do about that. We unfortunately noticed a little bit of rudeness from some of the taxi staff, again nothing to do with the hotel, but disappointing.
The cost in general is a little more expensive in phuket than the rest of Thailand, but again nowhere near as much as the uk. The hotel had fantastic happy hours, and deals andlow prices in the pool bars for various drinks and food promotions. Not experienced that before in 4/5 star hotels in Thailand. This was very welcome and made eating lunch/ drinks in the hotel very affordable. Other hotels should take note. The policy of getting the room fridge bar stocked locally was also refreshingly good idea, and again a nice touch not to be made to feel like you were being ripped off for using the hotel fridge.
The rooms were spotless cleaned to a very high standard. (Slight niggle - I noticed some people comment about the towel shaped animals being left for the children - we never had this and it doesn’t really matter, but my son would have loved it - perhaps it’s because we always choose to leave our tips building up for the duration and not give it daily?) Speaking of which- safety in the room was very good. Like I say we left100 baht notes building in the room each day and 20 baht notes and coins, and they were not taken, by the end we had 1600 bht left for the good job the room maids had done.
All the staff in the hotel were very friendly and smiling always. The bar staff we very good and efficient. Our favourite staff we the guys who were there to help safe travel across from the bhuri wing to the thani wing. Fantastic guys who took the time to remember the names of our group and children even when the hotel was at 90 per cent capacity, true wonderful 5 star service!, and always high 5 to my son, a memory in the making!!!. The pools and choice of pools wonderful, very clean and attractive. The grounds of the hotel were perfect always, with lovely gardens all over the whole hotel. It is annoying that some people chose to towel most of the beds by 7 am, the hotel in my opinion should remove all towels placed down before 9 am if they are not being used. It is the only way of stopping this ridiculous behaviour. We have seen this policy working in many decent hotels - please take note management!
We had 1 junior suite in the thani wing, which we were glad we chose as it allowed us the extra space with our little one with us, the extra space was plenty, no issues with the bathroom water extra which some have noted, and the sea view was amazing. We only had issue with noise on one occasion from the moving of the heavy furniture in the room above us, but no noise apart from this. A top floor room would have been preferable but I would imagine it’s a logistical nightmare for such a large hotel. The hotel didn’t feel huge though due to the great layout and all the pool choice. We frequented all of the pools during our stay which gave us some variety, which will be hard to beat. Breakfast was busy, again we ate in both locations, and the choice was great in both the buri and the thani wing. Yes busy but not unpleasant. The decor in the jnr suites are a little dated, but not unpleasant. Huge comfortable bed, we did get a little of the damp smell, but the oil burners try to help with this, and we kept ours going most of the time to help with this. The rooms will be improved with a renovation which I believe is scheduled for this low season, according to the management who came around to ask about our stay which was a nice touch and doesn’t happen too often. The decor in the nakka rooms was very pleasant, but the managent said people had been complaining about that, I really don’t see how, they are fresh and done to a high standard. It must be impossible to please so many people, but really - some people seem determined to moan about anything!
Overall the locations, the friendliness of the staff, the beach, the food, the ambience, the pools, the rooms, make this hotel an absolute winner for our discerning family of guests. We all loved the katathani, and it really will take some beating in phuket I’m sure, and indeed in many thai beach resorts. We have stayed in fine hotels all over Thailand but for us this ticked all the boxes. We would love to return, and we may well do, although we usually like to try different places, but if we are to return to phuket their will be no choice but to stay here. We are currently looking at the katathani in khoa lak which is newer and the rooms look very nice, if they have the same service ethos then it will be somewhere we would be very interested in. as we are deff wanting to return to Thailand next Easter. Currently trying to decide, but I know that I want to come back to the katathani, and I know I have learnt to trust the majority of reviewers on ta rather than letting the very very fussy few put me off. Some people are impossible to please. This place has so many things right.

Room Tip: Junior suites are bigger, but will improve greatly with the planned renovations. The decor and styl...
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  • Stayed April 2013, travelled with family
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6 Thank patch12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2013

My partner and I returned to Australia only yesterday after a ten day stay at the Katathani.
We had begun planning our return visit to this wonderful resort before we had even left.
Check in was very easy, our room was clean and comfortable with no smell and with great working air con.
The resort grounds were nothing short of immaculate.
Yes other guests left towels on sun lounges by the pool but we easily found a pair of sun lounges by the pool each day. We chose to swim in the adults only pool each day as it was close to our room and a lovely experience so we didn't feel the need to go to another pool. Most days we had the pool to ourselves or shared with only one or two other guests. At night we enjoyed a swim in the pool after dark listening to one of the bands playing as we swam or kicked back at the coconut bar.
Breakfast offered ample choice and a wide range of beautiful fresh fruit. We never once saw children running amuck and staff were incredibly attentive to our needs. The choice was very suitable on the days we ate early as well as the days we attended later in the morning.
We found the location perfect... Far enough away from the crowds of Patong but close enough to great restaurants and shopping in Kata and an easy taxi ride to Patong for shopping.
We ate at the seafood restaurant a few times but discovered a perfect little restaurant serving the best thai food we have ever tasted called Ta. Ta is located about 100 metres up the road after turning right outside the resort. We were very sad to have our last meal in this amazing little restaurant.
We loved the convenience of being able to fill the bar fridge in our room with items we purchased at the resorts shop or at the family mart directly across the road.
We happily helped the staff clean the length of the beach on a few mornings but were saddened to see other guests go out of their way to avoid stepping on a broken bottle and light globe that had washed up overnight then leave it on the beach where someone could of easily hurt themselves had we not picked it up.
Would we stay at the Katathani again and will we be recommending this resort to friends and family... Definitely.
Thank you to everyone for making our stay so enjoyable.
Michael and Melinda
Australia

  • Stayed April 2013
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Helpful?
2 Thank Melg169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2013 via mobile

This was our fourth trip to Phuket in as many years and second to Katathani staying in the Bhuri Wing. Our last trip was amazing and a step up from Kata Beach Resort but this time we went a month earlier than previous trips and it certainly didn't live up to expectation. Most of the staff at the Beach Club and Cinnamon were great and the guys helping to cross the road were always full of energy and keen to high five our 6 and 9 year old. It did appear as though there were a high number of the staff that didn't want to be there, which was very un-Thai like. On arrival the interconnecting rooms that were guaranteed were not available, we waited ages to get another room and were offered a suite that would have entitled us to a significant discount to our 2 deluxe rooms. This certainly assisted in getting the rooms sorted but sincere apologies were offered. Numerous other friends staying at the same time had room booking issues so perhaps the management has slipped a little in the past 12 months. It also seems as though there are mixed standards when it comes to returning visitors as a number of our returning friends were upgraded to the Shores based on this alone. This should not discourage others staying at Katathani as it is certainly a beautiful location and in the main a very hospitable Thai experience

Stayed April 2013, travelled with family
Helpful?
Thank Michaela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katathani1, Guest Relations Manager at Katathani Phuket Beach Resort, responded to this review, 4 May 2013
Dear Michaela W,
Thank you for taking time to share your valuable feedback with us through Trip Advisor. We are disappointed to know that your stay didn’t meet expectations and apologize that we couldn’t assign the connecting room as you expected as we were fully booked during that period. However thank you for complementing our Beach Club Bar and Cinnamon staff in addition to our security who helped your children across the road each time.
We appreciate your visiting us, and we hope that you give us another chance to welcome you and your family during the next quiet season.

Best Regards,
Suwimon P.
Customer Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2013

Stayed at Katathani Phuket for 10 Days in April 2013. Didn't have any cause to complain.
The Staff & Management were amazing, very friendly & helpful. The beach has pristine sand, the water quality was good, and there was always enough deck chairs within the grounds of the resort and on the beach. A very relaxed atmosphere generally. We had a special dietary requirement for HALAL food and this was very efficiently arranged in all the restaurants by the Assistant F&B Manager Mr Adul. Water bottles as required were delivered into our room every day together with fresh beach towels & a Smile. Overall a very pleasant experience. Would love to go there again!

Room Tip: Ocean facing Junior Suite is the one to go for.
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  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank Asif Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2013

We have just returned from 10 nights stay at Katathani in a deluxe Naka concept room (7-17 April 2013) in the Bhuri wing. We had a great time, and there are only a few little things that could do with some improvement.

First of all 90% of the staff were extremely friendly - always smiling and saying hello and being extremely polite. A special mention is well deserved for Ta at the Pineapple bar, the pregnant lady at the tour desk (Ay?) and the crossing guards near the Cinnamon restuarant out the front of the Bhuri wing.

Having said that - the reception staff are polite but they are not super friendly like everyone else was which suprised us. I think they could improve because at points they did come across as rude. In saying that - our check in was a matter of minutes and went very smoothly. The bell boy who took our bags to our room was also very nice.

The grounds and pool areas are so beautiful and are kept so clean. The bar staff are generally polite and helpful although we found the staff at the bars in front of the Thani wing much nicer than the staff at the beach club bar in front of the Bhuri wing.

Some of our pet hates were that they serve different cocktails at each of the bars, so we couldn't get our favourite cocktails (blue sharks) at all of the bars. And that the bar fridge wasn't stocked when we arrived in our room.

The rooms were nice and spacious, and cleaned daily which was very nice. We did notice a slight smell which didn't bother us because the cleaner would come in and put the oil burner on and it would disappear quite quickly. However - the bathrooms need a big improvement. The showers are mouldy and look dirty and very cheaply / roughly made.

The beach was beautiful although we didn't use it much because you have to pay 200 baht to use one beach chair for an hour. We preferred to relax poolside on the chairs provided by the hotel at no cost. However, people would go down first thing in the morning and 'bags' chairs by putting their towels on them which was a bit annoying.

The room service and restuarants are pretty pricey so we choose to dine elsewhere for lunch and dinner most of the time. The Cinnamon restuarant buffet breakfast was impressive though. Lots of choose from and always fresh. The staff are very quick to clean up - sometimes a little too quick picking up your empty cup that you had planned to reuse. I would have preferred them to ask if I was finished before they take things from the table.

We used the hotel transfers which went very smoothly. Highly recommended as it was much cheaper than booking through our travel agent. They do drive a bit crazy but I don't think you can avoid this - it seems to be the way everyone drives over there. Our transfer from the hotel to the airport was a tad scary because we hit a scooter. It didn't seem to be the drivers fault but scary none the less.

Also - I would not recommend the Elephant trekking tour we booked through the hotel. This is no fault of Katathanis - but while we were there, one of the handlers threatened to hit one of the baby elephants for no reason what so ever. The baby elephant very visibly winced and backed away which was very distressing to see. I would like to see Katathani cease all business activity with that supplier (sorry I can't remember the name of the place) as they seem to be mistreating the animals.

Having said of all of this - we would stay here again. The hotel was sold to us as a five star hotel - I think this is true for the grounds and pool areas but not the rooms. I think we would have been disappointed with the room had we paid anymore than we did (AUD$123/night on a stay 10 pay 5 deal - total $1230 for 10 nights).

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
3 Thank jmlive1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2013

Just returned from 8 nights at Katathani and absolutely loved it. I debated over whether to stay here for ages prior to booking and am so glad I made the right decision. The grounds are immaculate as are the pools. They were always clean and beautiful to swim in. The grand suite on 3rd floor in the thani Wing was an excellent room and view. Rooms are pretty dark and a bit rundown inside but ok. I loved being away from the business of Patong. Taxis at fixed prices (200 baht to Kata, 300 to Karon and 500 to Patong). Walking to Kata was fine....steep hill but ok. Overall loved Katathani and even loved our upgrade to the shore for the last 2 nights even better!

Room Tip: Thani wing grand suite
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank holidaysNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 April 2013

After leaving the Racha on Racha Yai we were completely underwhelmed with the service from Katathani the moment we stepped out of the taxi. There were 4 bell hops standing around waiting yet my husband had to get our luggage out of the cab and lift it onto a golf cart by ourselves whilst the bell hop just pointed to it and jumped into the driver seat! We were then quickly whisked away from the Thani lobby to the Bhuri lobby where again another set of bell hops just stood and watched my hubby take our bags to reception!

Once in reception the welcome got a bit better but didn't appear sincere at all. We were shown to our room which was literally 20 steps away from the lobby and "welcomed" into a dog box of a room. We went back to reception to question the room as it looked like the superior rooms but it was quickly pointed out that all the rooms are now deluxe (despite superior rooms still being offered for cheaper on booking.com). In essence we felt a bit ripped off but considering we were only staying one night we couldn't be bothered arguing.

The grounds are lovely and the beach amazing but I would not stay here again. Felt like a number not a guest. Couldn't even get a lounger by any of the pools despite many not being occupied but because towels were on them we couldn't use them! It seems people secure their chair for the day by placing towels and things on them even if they're never to return.

Mosquitoes in the rooms despite keeping it shut up. Paper thin walls and floors. Definitely not a 5 star experience
Breakfast although varied was ruined by the sheer number of guests and them all allowing their children to run riot!

Room Tip: Stay in Thani wing or ask for third level in Bhuri wing
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NMR13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katathani1, Guest Relations Manager at Katathani Phuket Beach Resort, responded to this review, 4 May 2013
Dear NMR13,
Thank you for taking time to share your valuable feedback with us through Trip Advisor. We are disappointed to know that your stay didn’t meet expectations and that you checked out earlier. We do apologize that our welcome on arrival could have been friendlier and more attentive from the Bell service, according to our standard. The concerning department will investigate and improve their attention.
Katathani is known for being a family friendly hotel, therefore its normal if there were children who might be noisy during breakfast or other times.
We recommend you, however, to visit our sister hotel -- The Shore at Katathani which does not allow children.
Regarding the sun loungers, we provide many sun loungers in each area and should you prefer, our Pool Staff are ready to move them to any convenient location.
Thank you again, and we hope that you give us another chance to welcome you back in another quiet period.

Best regards,
Suwimon P.
Customer Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Katathani Phuket Beach Resort

Property: Katathani Phuket Beach Resort
Address: 14 Kata Noi Rd., Kata Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kata Beach
#3 Top resorts Hotel in Kata Beach
#4 On the Beach Hotel in Kata Beach
#7 Spa Hotel in Kata Beach
#8 Family Hotel in Kata Beach
#8 Luxury Hotel in Kata Beach
#10 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): £
Hotel Class:5 star — Katathani Phuket Beach Resort 5*
Number of rooms: 479
Official Description (provided by the hotel):
Resting along 850 meters of unspoiled white sandy beach, embraced by lush green hills and sparkling blue ocean, Katathani Phuket Beach Resort recalls a tropical dream. Warm sands, the soft rhythm of lapping waves, and gently swaying coconut palms relax your senses—while our six swimming pools, six restaurants, and full-service spa delight them. ... more   less 
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Also Known As:
Katathani Phuket Beach Hotel Kata Beach
Katathani Phuket Beach Kata
Katathani Beach Resort
Katathani Phuket Beach Resort Kata Beach

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