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“Not 5 Star”

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Katathani Phuket Beach Resort
Ranked #8 of 56 Hotels in Kata Beach
Certificate of Excellence
brisbane
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not 5 Star”
Reviewed 8 January 2014

We stayed at this so called 5 star resort in October 2013 for a wedding. Our party of 50 all got sick. The resort called in extra medical help but it cost us $400 per visit to the doctor, The rooms are smelly and outdated( Burhi Wing), however the bed was very comfortable. The staff were very friendly, but the food was over priced as were the drinks.
When we left I asked for management to contact me in regard to our terrible experience, however, to date no one has bothered to call me. I would not recommend this hotel. The spa was poor quality the staff are poorly trained in massage and was overpriced.

Room Tip: Choose a room on the beach side they are double the price but they have been updated recently.
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  • Stayed October 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank margarita59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (951)
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Basingstoke, United Kingdom
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 January 2014 via mobile

We had pre booked a deluxe room online via travel republic. On arrival we checked in smoothly at the bhuri wing but upon reaching our room were met with disappointment. The room looked as per the website images but was dark and dingy and looked to have been revamped on the cheap (rough painted chipboard, broken wardrobes and weird sliding bathroom walls). Had we paid less I wouldn't have minded but this was not a cheap holiday and certainly not reminiscent of a 5 star room. We phoned reception to enquire if any suites were available in the Thani wing and paid the difference to upgrade immediately. A porter collected our luggage within half an hour and we were taken on a golf buggy to our new room. The suite overlooked the pool, gardens and had an amazing sea view. Quality of the furnishings and bathroom was exactly what we expected from a 5 star hotel. Everything else with regards to the hotel cannot be faulted.......staff were lovely, pool and gardens were beautiful, bars good value, breakfast was the biggest selection of food I've seen, and the a la carte restaurants served amazing food - fishermans wharf being the best in our opinion. Our room was kept spotlessly clean and beach towels were replenished like clockwork every evening. I would definitely recommend a stay at the Katathani although think it was worth the couple of hundred pounds more to upgrade our room to the Thani wing. I would also recommend a meal in Mom Tri's Villa Royale up the road if you are a foodie........very expensive but fabulous meal.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank moose7613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katathani1, Guest Relations Manager at Katathani Phuket Beach Resort, responded to this review, 10 January 2014
Dear moose7613
Thank you very much for taking the time to write a review of your previous stay with us.
I am very sorry to hear that our deluxe room didn’t meet your expectation, however I am glad that you were able to upgrade and that you liked our Junior Suite. In deed the sea view from the suites are very beautiful.
Thank you for your kind compliments towards our staff. I am happy that you enjoyed our pools, the gardens, and our big selection of breakfast as well all our other restaurants. Thank you also for recommending our hotel to your friends and family.
We wish you a great time back home, and we hope to welcome you back to the Shores of Serenity in the near future!
Sincerely yours
Customer Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newcastle
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 January 2014

We stayed at this resort from dec2nd to 10th 2013,in the kata wing,cheap furnishing and flooring,breakfast ok, dont eat at any of the on site restaurants, except the italian,all overpriced and ordinary food,whole place needs a renovation, although its a great location,its a bit of a hard walk uphill to get to main shopping and restaurant areas in kata beach,better to grab a tuk tuk outside resort We loved Kata Beach and will be back, but will stay in town area

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank stormgrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katathani1, Guest Relations Manager at Katathani Phuket Beach Resort, responded to this review, 13 January 2014
Dear stormgrass
Thank you for your review on Tripadvisor.
I am sorry to hear that our resort didn’t meet your expectation.
However I wish you a great Year and hopefully you will give us another chance to welcome you back to the Shores of Serenity.

Sincerely yours,
Customer Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level 5 Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 January 2014

Stayed one week at Kata Thani in December. We are five people and managed to get a suite with two extra beds. Much better and cheaper than bookin two rooms. We enjoyed the best a lot - this place is probably among the best in Phuket (based on our experience on a handfull of main beaches hear) as the hotel is literally by the sea. Very nice gardens and pool areas. 5 minutes to Kata beach by taxi. There is a couple of simple thai restaurants next to the hotel and at the beach during day time if one does not prefer to eat at the hotel. We would not recommend half board as food outside the hotel was better value for money and we also wanted to see different places. Facilities were good - from a gym to other sports facilities. All in all a very good place - although some prices could have been lower (however there is always an option to go outside).

Room Tip: Ocean wing room is not necessarily any better than a room in the main building. Almost the same view...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reissuun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katathani1, Guest Relations Manager at Katathani Phuket Beach Resort, responded to this review, 4 January 2014
Dear Reissuun
Thank you for sparing the time to share your valuable feedback thru Tripadvisor. We are delighted to know that you had a great holiday and liked our resort’s facilities and our service.
We wish you and your family a wonderful New Year 2014 and we hope to welcome you back to the Shores of Serenity in the near future for another great stay!
Sincerely yours
Customer Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 January 2014

The setting of this hotel is wonderful without a doubt. What the developer chose to do with the setting, that's a different thing. The sea view junior suite, probably initially intended to imitate the Thai traditional design, uses some of the cheapest materials and furnishing I have ever seen in a 3 star hotel let along a 5 star wanna' be one. All the walls are covered in painted fiberboard (???), the floor is covered in cheap tiles and the bathroom is just ugly. The overall surface of this type of room does not exceed 40 sqm, very small if you think of the average junior suite size in Thailand. On the other hand, the staff is very very helpful, and most of them speak English very well (surprisingly). One particular guy (Jonathan) was very nice and provided full assistance and help throughout our short stay at this hotel. Conclusion, definitely not worth the money they are asking for a room (junior suite especially) and definitely not a 5 star hotel. I would give the hotel 3 stars at the most. One last funny thing is that we wanted to upgrade to a villa at their sister hotel (The Shore) and we have inquired on the rates for this villa/night. I do not want to write the price but let me just mention that I have checked the Four Seasons in Koh Samui for the same period and the Beach Front Villa was cheaper!!! and I'm not trying to promote the Four Seasons by any means!

  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Sotouke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katathani1, Guest Relations Manager at Katathani Phuket Beach Resort, responded to this review, 17 January 2014
Dear Soutuke
Thank you for your review.
I am sorry to hear that our resort, especially our Junior Suite Ocean front didn’t meet your expectation in terms of design and size.
Regarding your kind compliments towards the service our Service Center employee Jonathan delivered, I would like to sincerely thank you. I've passed on your compliments to the Front Office department and all of the other departments. This response is an excellent example of the service that we constantly strive to provide and an ideal pattern for other staff to follow.
Please kindly be informed that the period you travelled is our Peak season. Everywhere in Phuket the prices of accommodation rises during these festive weeks.
However I wish you a great New Year 2014 and I hope you will give us another chance to welcome you back to Katathani or The Shore in the near future.

Sincerely yours
Customer Relations Manager
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Alcester
Level 6 Contributor
115 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 2 January 2014

The setting is perfect and our room in a junior ocean-front suite in the Thani wing provided all the facilities we needed. King-size bed, well-equipped bathroom with splendid shower, plenty of clothes hanging space, table and chairs,TV, fridge, kettle, room-safe and a balcony overlooking the superb view of the Andaman Sea and the whole sweep of the foreshore. Imediately below in front of our wing, a large lawn with plenty of loungers and (essential) sun umbrellas. All the gardens at the resort are immaculately manicured and beautifully kept. There are six swimming pools and three jacuzzis. And the poolside Coconut Bar is perfect for Happy Hour cocktails and after-dinner drinks. There is also a bar just outside the main reception where wifi is free.
Breakfasts in the main Chom Talay restaurant provided for all tastes and appetites and overall the food was good.. The themed dinners in the same restaurant were less good. We had beef one night so tough you could have used it to sole your shoes. But at the upmarket La Scala Italian restaurant we had a great meal with some of the best prosciutto I've ever tasted.Lobster Thermidor at The Fisherman's Wharf was disappointing - ditto the overpriced wine. But on the main road just outside the resort there are some excellent Thai restaurants, notably the Orchid. There is also a mini supermarket opposite the main gate with a good selection of wines, beers , spirits and snacks. But some of the items are actually cheaper in the hotel's own supermarket. The staff are friendly, helpful and unfailingly cheerful. The one problem we had was with the timing of Katathani's own limo which we hired to take us to and from the airport. The return time they advised us seemed wrong when we checked our itinerary. The assistant at reception said he had checked the flight time and it was correct. We insisted that he phone the airline. Our itinerary was right and he was wrong. The car was re-timed and so no problem. But no apology either for the mistake. But putting that aside, we had a great holiday.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BobandAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katathani1, Guest Relations Manager at Katathani Phuket Beach Resort, responded to this review, 5 January 2014
Dear Boband Annie,
Thank you for sparing the time to share your valuable feedback thru Tripadvisor. We are delighted to know that you had a great holiday and that you liked our resort’s facilities and our service.
I do apologize regarding the misunderstanding of the airport transfer time, as well the behavior of our reception staff up on your check out. Certainly this is not our standard and I have already informed the concerned department to train the staff.
I am glad you enjoyed our wide breakfast selection as well enjoyed the delicious food at our Italian Restaurant La Scala, however I am very sorry to hear that our Theme buffet restaurant and the Fisherman’s Wharf Restaurant didn’t meet your expectation in terms of food and beverage.
We all hope to have the opportunity to welcome you back to the Shores of Serenity in the near future.

Sincerely yours
Customer Relations Manager
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Wallasey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

Katathanni is set on one of the best beaches in Phuket , but main gem is the Hotel & Staff
Beautiful Gardens & Pools over look the beach which has an awesome sunset best taken with a Phuket Long Island iced-tea Cocktail. Hotel staff are amazing nothing too much trouble from check in to house keeping. Looking forward to our 6th visit in 2014

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColinW52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katathani1, Guest Relations Manager at Katathani Phuket Beach Resort, responded to this review, 4 January 2014
Dear ColinW52
Thank you for sparing the time to share your valuable feedback thru TA. We are delighted to know that you had a memorable stay and liked our resort’s facilities and our service.
We all wish you a wonderful New Year 2014 and we are looking forward to welcome you back to the Shores of Serenity for your 6th visit!
Sincerely yours
Customer Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Katathani Phuket Beach Resort

Property: Katathani Phuket Beach Resort
Address: 14 Kata Noi Rd., Kata Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kata Beach
#2 Top resorts Hotel in Kata Beach
#4 On the Beach Hotel in Kata Beach
#6 Spa Hotel in Kata Beach
#7 Luxury Hotel in Kata Beach
#8 Family Hotel in Kata Beach
#10 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Katathani Phuket Beach Resort 5*
Number of rooms: 479
Official Description (provided by the hotel):
Resting along 850 meters of unspoiled white sandy beach, embraced by lush green hills and sparkling blue ocean, Katathani Phuket Beach Resort recalls a tropical dream. Warm sands, the soft rhythm of lapping waves, and gently swaying coconut palms relax your senses—while our six swimming pools, six restaurants, and full-service spa delight them. ... more   less 
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Also Known As:
Katathani Phuket Beach Hotel Kata Beach
Katathani Phuket Beach Kata
Katathani Beach Resort
Katathani Phuket Beach Resort Kata Beach

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