In a nutshell, try another resort... this one is nothing special. They get the easy things right, but most everything beyond the basics needs improvement. My wife and I have stayed at a lot of beach front resorts all over the world and for the price, this one is not up to par. And we are not usually that picky. When talking "bang for the buck" this has been near the worst. I'm not sure why this place got such good reviews. Generally the consensus on Trip Advisor is fairly accurate, but in the case of Katathani Beach resort I completely disagree.
Nice Beach Front - However, everyday we were their, red flags were up. This means there are very strong undercurrents and it is highly recommended you don't swim in the ocean. This is a bummer, especially if you have kids. May or may not happen to you.
Relatively New Resort - it is clean and well kept with decent pools. However, during our stay it was not busy so they apparently decided not to turn on the springs or fountains in the pool... this tells me it's more about money than making sure all guests have the best stay possible, regardless of capacity at the time.
Food - The food for the most part was good, but very expensive.
Customer Service - very poor unfortunately and it basically ruined 1.5 days of our stay. Example... We were guaranteed, via email, a late checkout because we had a late flight out. According to their website & email customer service, this was free if room availability allowed. Long story short... first, they had no recollection of the email to us, so it is a good thing we brought a print out (they wanted a copy). Second, the resort was empty, maybe 30-40% capacity at best, and they still charged us half the room rate to get the additional 4 hrs late checkout! Insult to injury... they charged us half their prime season room rate, which was 24% more than we paid per night to stay there. I tried to explain, but they didn't want to hear it and completely brushed me off (management included). Oh... and when they don't really want to do what you are asking they seem to conveniently not understand you any longer. Happened a few times during my stay and I just kept repeating until finally they just did it - paying for the return cab with a Credit Card was one example. Really frustrating. Have more examples, but I think you get the idea.
Over Priced - a mixed drink or something like a rum/coke costs 240 baht! This is almost $8 US dollars and given the really cheap costs in Thailand, they are completely ripping you off. This goes for the food as well. They give you coupons for 250 Baht off dinner; However, they only work for a set menu... meaning you have to order an appetizer, select entry (only a few sub-par options), and a desert (not their best either). Unless you are a big eater and happen to like one of the limited options... it is much better & cheaper to just order from the regular menu even with the coupon... basically the coupons are a joke and are targeted toward nothing more than getting you to stay on the resort for dinner thinking it will be a good deal. Breakfast was included so we only paid for a snack during the day and dinner along with 1 or 2 drinks a day. The cost for food and beverages (including water) ended up being more than the total we paid for the room!! ALSO... they have internet PCs, but you have to pay additional to use them. They have tennis, but you pay for that too.They beach has chairs and umbrellas but the resort does not own them (public beach) so you must pay for their us as well. Basically... everything you do will require your wallet.
Tipping - bring your wallet with you if you want good service. This is also interesting... on every menu and sign with pricing it states "service charges & VAT included in price." However, when they bring you the receipt to sign and stand over you (they really do) the first line on it is TIP. If you don't tip forget about continued service and who knows what else they might do. Shady and unnecessarily confusing tactics if you ask me.
Activities - Minimal things going on if you are into that kind of thing. They also do not rent much for activities (no boogie boards, kayaks, snorkel, etc...).
My wife and I will never go back and I urge you to try another resort unless the bad things above don't bother you. This resort was the only bad part of our two week tour through Thailand. Hope this helps and good luck planning your vacation.
- Official Description (provided by the hotel):
- Resting along 850 meters of unspoiled white sandy beach, embraced by lush green hills and sparkling blue ocean, Katathani Phuket Beach Resort recalls a tropical dream. Warm sands, the soft rhythm of lapping waves, and gently swaying coconut palms relax your senses—while our six swimming pools, six restaurants, and full-service spa delight them. ... more less
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- Also Known As:
- Katathani Phuket Beach Hotel Kata Beach
- Katathani Phuket Beach Kata
- Katathani Beach Resort
- Katathani Phuket Beach Resort Kata Beach