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“You can do much better”

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Katathani Phuket Beach Resort
Ranked #9 of 56 Hotels in Kata Beach
Certificate of Excellence
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“You can do much better”
Reviewed 3 June 2010

In a nutshell, try another resort... this one is nothing special. They get the easy things right, but most everything beyond the basics needs improvement. My wife and I have stayed at a lot of beach front resorts all over the world and for the price, this one is not up to par. And we are not usually that picky. When talking "bang for the buck" this has been near the worst. I'm not sure why this place got such good reviews. Generally the consensus on Trip Advisor is fairly accurate, but in the case of Katathani Beach resort I completely disagree.

The GOOD:
Nice Beach Front - However, everyday we were their, red flags were up. This means there are very strong undercurrents and it is highly recommended you don't swim in the ocean. This is a bummer, especially if you have kids. May or may not happen to you.

Relatively New Resort - it is clean and well kept with decent pools. However, during our stay it was not busy so they apparently decided not to turn on the springs or fountains in the pool... this tells me it's more about money than making sure all guests have the best stay possible, regardless of capacity at the time.

Food - The food for the most part was good, but very expensive.


The BAD:
Customer Service - very poor unfortunately and it basically ruined 1.5 days of our stay. Example... We were guaranteed, via email, a late checkout because we had a late flight out. According to their website & email customer service, this was free if room availability allowed. Long story short... first, they had no recollection of the email to us, so it is a good thing we brought a print out (they wanted a copy). Second, the resort was empty, maybe 30-40% capacity at best, and they still charged us half the room rate to get the additional 4 hrs late checkout! Insult to injury... they charged us half their prime season room rate, which was 24% more than we paid per night to stay there. I tried to explain, but they didn't want to hear it and completely brushed me off (management included). Oh... and when they don't really want to do what you are asking they seem to conveniently not understand you any longer. Happened a few times during my stay and I just kept repeating until finally they just did it - paying for the return cab with a Credit Card was one example. Really frustrating. Have more examples, but I think you get the idea.

Over Priced - a mixed drink or something like a rum/coke costs 240 baht! This is almost $8 US dollars and given the really cheap costs in Thailand, they are completely ripping you off. This goes for the food as well. They give you coupons for 250 Baht off dinner; However, they only work for a set menu... meaning you have to order an appetizer, select entry (only a few sub-par options), and a desert (not their best either). Unless you are a big eater and happen to like one of the limited options... it is much better & cheaper to just order from the regular menu even with the coupon... basically the coupons are a joke and are targeted toward nothing more than getting you to stay on the resort for dinner thinking it will be a good deal. Breakfast was included so we only paid for a snack during the day and dinner along with 1 or 2 drinks a day. The cost for food and beverages (including water) ended up being more than the total we paid for the room!! ALSO... they have internet PCs, but you have to pay additional to use them. They have tennis, but you pay for that too.They beach has chairs and umbrellas but the resort does not own them (public beach) so you must pay for their us as well. Basically... everything you do will require your wallet.

Tipping - bring your wallet with you if you want good service. This is also interesting... on every menu and sign with pricing it states "service charges & VAT included in price." However, when they bring you the receipt to sign and stand over you (they really do) the first line on it is TIP. If you don't tip forget about continued service and who knows what else they might do. Shady and unnecessarily confusing tactics if you ask me.

Activities - Minimal things going on if you are into that kind of thing. They also do not rent much for activities (no boogie boards, kayaks, snorkel, etc...).

My wife and I will never go back and I urge you to try another resort unless the bad things above don't bother you. This resort was the only bad part of our two week tour through Thailand. Hope this helps and good luck planning your vacation.

  • Stayed May 2010, travelled as a couple
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1 Thank barnie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2010

Nice place to visit but be careful of your possessions. We had some property stolen with the Katathani Beach Resort management taking absolutely NO responsibility to the point of denying anything actually was taken. Management pointed out all the (draconian) rules they have for staff and therefore stated it could not have happened. If such rules are needed to keep staff from stealing is this not an admittance that these things do go on??? We were astonished at the contempt that the management held for us. It spoilt an otherwise acceptable holiday.

  • Stayed April 2010, travelled as a couple
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Helpful?
1 Thank gibsonMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 June 2010

This hotel is very large. There is an old wing and a new wing. We stayed in the old wing and although the rooms looked a bit tired, we had a fabulous view of the beach and the rooms were very clean and tidy. The old wing is also much bigger than the new and seemed more amongst the action. The beach is a surf beach and too dangerous for children.
The restaurants had lovely food, and although it was more expensive than what we thought it would be, it still was cheaper than hotels we looked at at Karon and Patong.
The hotel is in Kata Noi which is a very quiet area. You will need to hire a Tuk Tuk for about $5 AUD one way to get over the hill to Kata Shops. You could walk the trip, but it would be very hard with kids as there is no footpaths. There are plenty of pools to choose from and the quick meals at the pool bars are yum and quite cheap.
The breakfasts were delicious and staff very warm and welcoming. They love children too and make them feel right at home.
There is a very small amount of shops in a strip behind the hotel, but I found them expensive as they had no competition.
Patong is about 20 minutes away and will cost about $10 - $15AUD each way. Tuk Tuk's are the cheapest travel and they are just outside of the hotel grounds. Otherwise you can use a hotel taxi, but they charge quite a bit extra.
Elephant rides are 20 minutes away, as with the Big Buddha and Temples.
Overall, we had a lovely holiday and were very happy with the hotel, It was just a bit further away from the action than we had hoped, but if it is quiet you are after, this place is the choice for you.

  • Stayed May 2010, travelled with family
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Helpful?
Thank Yayholiday_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tasmania
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 29 May 2010

We thoroughly enjoyed our four night stay at this hotel in a Thani junior suite. Although the suite was a bit dark and dated, it was clean and comfortable with great amenities.
The grounds, swimming pools and surrounds were immaculate and beautiful. The staff were really friendly and welcoming. The breakfasts were sumptuous. If you are looking for a nice quiet location, this is the place to go.

  • Stayed May 2010, travelled as a couple
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Helpful?
1 Thank Louisehod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
praha
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 May 2010

This hotel resort is very large, in nice garden, with more swiming pool, beach is very pleasant. Staff perfect, each wish was made immediately.Hotel is not directly in the city, you must take a taxi or tuk-tuk to go there. But location is very nice, hotel is situated in forest hill. Rooms /Bhuri wing/ are large, clean, nice.

  • Stayed April 2010, travelled as a couple
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Helpful?
1 Thank puntaPraha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 May 2010

Had a really great stay here in an Ocean Front Junior Suite. Room was slighty small with no separate areas, but worked well with 2 kids, 2 adults. If you want a private area while kids are asleep I would suggest 1 or 2 bedroom apartment. Beautiful hotel, well kept, grounds lovely, friendly staff, lovely beach, great pools for kids. Food great and service friendly and professional. Would recommend for families wanting a break without too much fuss, reasonable priced and good location.

Stayed April 2010, travelled with family
Helpful?
3 Thank galleygirl74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
239 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 16 May 2010

Stayed here for the last two weeks in April in room 3318 which overlooks the quite pool in the Thani wing.
The beach is one of the best in Phuket for seclusion especialy when compared with Kata and Karon. We ate in the evening at either one of the restaurants within 200 yds of reception or got a taxi into Kata and ate at the Two Chefs were you can have a four course meal with drinks for 1500 baht for two though wine is very expensive as it is all over Phuket. If you use the internet regularly I suggest you go over to the Kata Noi Hotel reception (Entrance opposite reception) were it is 120 baht per hour. We liked the idea of an empty fridge for you to stock yourself, with delivery of drinks priced as the shops outside which makes a change. We also liked the idea of a quite pool which surprisingly worked well and there were few children venturing into this pool whether this is the same during the high season I dont know similarly there were plenty of sunbeds and space to relax though again this could be a problem in the high season. You can walk to Kata up the hilly road as the roadlights are effective and takes between 10 and 15 minutes.
The staff are very friendly and we found them always willing to assist when required.
If you want a good day out and enjoy snorkelling book a trip with Sea Quest their speedboats go from Chalong Pier which is only 15 minute away and you go to Coral Island and also explore around Racha Yai followed by lunch at The Racha followed by 2-3 hours on the beach at the same. You are never on the speedboat for longer than 30 minutes and the seats are forward facing and for once on a snorkelling trip inPhuket you will actually see fish around the corals and priced at 2800 baht compares favourably with other operators.
The only drawback we found was the breakfast not the food as there was plenty, and of good quality but it was a bit like eating in a large McDonalds with out of control children in abundance typically loading their plates up with food and then being told you arent getting down until your plate is empty which means there is only one place it goes and that is on the floor which is alright if your children are doing the same but if you dont have a young family does put you of a bit.
My son used the fitness center several times and said it was well equiped and of a good standard.

  • Stayed April 2010
    • Value
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Helpful?
2 Thank LaurieLuton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Katathani Phuket Beach Resort

Property: Katathani Phuket Beach Resort
Address: 14 Kata Noi Rd., Kata Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kata Beach
#3 Top resorts Hotel in Kata Beach
#4 On the Beach Hotel in Kata Beach
#7 Spa Hotel in Kata Beach
#8 Family Hotel in Kata Beach
#8 Luxury Hotel in Kata Beach
#10 Romantic Hotel in Kata Beach
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Katathani Phuket Beach Resort 5*
Number of rooms: 479
Official Description (provided by the hotel):
Resting along 850 meters of unspoiled white sandy beach, embraced by lush green hills and sparkling blue ocean, Katathani Phuket Beach Resort recalls a tropical dream. Warm sands, the soft rhythm of lapping waves, and gently swaying coconut palms relax your senses—while our six swimming pools, six restaurants, and full-service spa delight them. ... more   less 
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Also Known As:
Katathani Phuket Beach Hotel Kata Beach
Katathani Phuket Beach Kata
Katathani Beach Resort
Katathani Phuket Beach Resort Kata Beach

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