This April, we stayed for two separate occasions and we were surprised to see that the service standards have really deteriorated compared to the past. Few years ago during shoulder-season, the hotel instantly upgraded us to a Junior Suite in Thani Wing at check-in, and allowed free late check-out (very different to the upsetting experience of some guests I read recently). However, this time around, still in shoulder-season, despite there were plenty of people girls behind the door seeing both of my arms were joggling with all the bags, not even one approached to open the glass door - talking about 5-star services? Upon check-in, they gave us the worst possible room in Bhuri Wing, even smaller than their online description and far away from the everything else. Later in the evening, when we asked for some misquote spray, and a pair of slipper, it took an additional 3 follow-up calls before the housekeeper turned up after 90 mins with a bottle of misquote spray in his hand, still no slipper. When I asked for the requested slippers, his response was "tomorrow okay?" as if we were bargaining in a night-market - I was speechless. So the second time after we returned after the Krabi trip, we emphasised on getting at least the standard room in the Bhuri Wing, so they did gave us the one that faces the pool, but still, you have to wait up to 60 min for an extra towel. It seems that Katathani has been in business for quite some times, with the existing clientele, they no longer need to care for their guests. It also signal the time for us to move on to explore the other newcomers!
- Official Description (provided by the hotel):
- Resting along 850 meters of unspoiled white sandy beach, embraced by lush green hills and sparkling blue ocean, Katathani Phuket Beach Resort recalls a tropical dream. Warm sands, the soft rhythm of lapping waves, and gently swaying coconut palms relax your senses—while our six swimming pools, six restaurants, and full-service spa delight them. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TravelUp, Ctrip TA, Agoda, Travelbag, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Katathani Phuket Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Katathani Phuket Beach Hotel Kata Beach
- Katathani Phuket Beach Kata
- Katathani Beach Resort
- Katathani Phuket Beach Resort Kata Beach