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“Going to Lisbon-stay here”

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Vila Gale Collection Palacio dos Arcos
Ranked #1 of 2 Hotels in Paco de Arcos
Certificate of Excellence
Rainham, United Kingdom
Level 6 Contributor
542 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
“Going to Lisbon-stay here”
Reviewed 8 December 2013

Friendly staff who could not do enough for you, starting with the the welcome going right through to departure. The breakfast had a great selection of choices which includes freshly made pastries and freshly squeezes orange juice.

It is only a short distance from the railway station which takes you direct to the heart of Lisbon but, is away from the hustle so you can have a relaxing evening overlooking the Tagus . The facilities are great, nice pools, sauna, steam room and a pleasant garden to stroll around with some interesting statues.To add to this the hotel even has its own chapel which is stunning.
The rooms were very airy, well maintained with all mod cons, except tea or coffee making facilities.Having said we used room service and this was quite reasonable.

Our only criticism would be a personal one, in that the restaurant, regrettably did not have anything on the menu that appealed to us, but, this had an upside in that we found one nearby serving traditional good local food.

Overall an excellent place which is credit to all who worked there

  • Stayed November 2013, travelled with friends
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Helpful?
2 Thank colin g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 13 December 2013
Dear Guest,
We were delighted to read your comments about our hotel. It is rewarding for the whole team to know that we provided a good experience and encourages us to constantly improve.
It’s a pity that you didn’t try our restaurant, we also have traditional food, we even have a part of the menu called “From Our Tradition”.
Thank you for recommending us and we look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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  • Dutch first
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  • Portuguese first
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English first
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 November 2013

Warm, amicable, beautiful, clean, cozy and a very friendly staff. This hotel exceeded my expectations and is one of the best I've stayed in. Includes a beautiful view to the sea, a SPA, church, and your own Garden/park to sit and enjoy. Would stay there anytime again and would recommend it to anyone visiting Lisbon

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Snookdie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 1 December 2013
Dear Guest,
Our goal is to exceed our guest’s expectations, so we were very happy to know that we achieved it, particularly with someone who has a vast travel experience.
Thank you so much for recommending our hotel and we hope to have the opportunity to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2013

Nice place not far away from Lisboa and other beautiful places around to explore like Sintra, Mafra and also the seaside.
Train station nearby and also a lot of local restaurants.
Quiet, all facilities, really good breakfast, tasty bar, relaxing spa area.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 10 November 2013
Dear Guest,
Thank you very much for your review. This region is indeed beautiful and our location is an excellent base to explore it. On the other hand, the quietness of our property provides the necessary rest.
We look forward to welcome you back at Vila Galé Collection Palácio dos Arcos.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 October 2013

I was very impressed by this Hotel. It was immaculate. Beautiful decor, buildings and grounds situated right next to the sea, but also conveniently next to the train station which takes you into Lisbon centre in just 20 mins. A perfect Hotel for a city break where you can explore the city then easily escape to relax by the hotel pool.
The local restaurants are really nice, we went to Karala and were very impressed by the authentic Portuguese dining experience and at surprisingly reasonable prices. The Hotel restaurant is also worth visiting for some excellent food and service, again at a reasonable price. You are very unlikely to be disappointed by this Hotel in my opinion.
The staff were all very friendly and helpful and spoke impeccable English.
Staff were readily willing to help with even smallest problems for example I forgot my phone charger, so they lent me one of theirs.
We spent 5 enjoyable days here . We were very lucky with having fine warm weather but the Hotel is really is a very nice place to be. To sum up on one word – Relaxing.

Room Tip: After breakfast, take a short cut back to your room via the Poet's Park, just to enjoy the well...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
2 Thank Ho o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 29 October 2013
Dear Guest,
We were most pleased to read your great review. Your comments will certainly influence tripadvisor readers in deciding for a stay at our hotel and we won’t disappoint them, because our team is always focused in exceeding our guest’s expectations.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level 3 Contributor
19 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 October 2013

The Vila Gale Palacio dos Arcos is a beautiful hotel in a very nice location. The hotel has a poetry theme, with poems all over the walls, including in the rooms.
Rooms are modern and decent sized, with comfortable beds.
A very nice setting nearby, with a wonderful little park square that is your view from the restaurant, along with the ocean.
The staff is amazing, incredibly friendly and always willing to help, definitely the high point here.
Breakfast is also very good - not much variety but with such quality that makes what is available more than enough.
The swimming pool is beautiful and extremely clean.

A couple of little things should be corrected before this is given an "Excelent" review:
- The air conditioning system in the rooms is terribly ineffective. It makes a lot of noise and it really struggles to cool the room down. The heat and the noise can definitely keep you up at night, so consider this carefully if you're planning to go in the warm season.
- Wi-Fi access is free for guests, but it's very unstable. You can go half a day without being able to connect. Unlike the air conditioning issue, this should be very easy and quick to fix.

Overall a good and relaxing experience.

  • Stayed September 2013, travelled with family
    • Value
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Helpful?
1 Thank Jean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 10 October 2013
Dear Guest,
Thank you very much for your feedback regarding our hotel.
We took good note of the points that you considered necessary to be improved and we apologise for any inconvenience that they might have caused to you.
On the other hand, we were pleased to hear that in general the stay with us was a good and relaxing experience; we were particularly glad to know that you found our staff amazing.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2013

A perfect stay if you are looking for some relaxing and luxurious days. A butiful hotel located half way between Lisbon and Cascais. Both cities easy accessible by train.
Large rooms, comfortable beds and bathrobes. All rooms ( in the new part of the hotel) has a great view over a beautiful garden and the sea. Delicate pool aerea with comfortable sun beds. Staff serving fresh fruit by the pool. A varied spa meny and a training room.
A varied breakfast meny including champagne. A restaurant serving top food.
We where especially impressed by the staff service standard. Always helpful and smiling.
A tiny minus is the noise from the road running below the hotel. You will not hear the noise from the pool area, but when eating breakfast outside it was a little bit noisy.
But all in all it was a great stay.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kutte60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 5 September 2013
Dear Guest,
Thank you very much for your comments.
It is rewarding for our team to know that you enjoyed the stay with us and above all, that you were impressed by our service, which encourages us to continue on the path of excellence.
We look forward to welcome you back at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2013

What a fantastic new hotel. Old manor house building with a class linked modern extension. First class staff, wonderful rooms and breakfast. Well done to all the team there. The Vila Gale training department is doinf an excellent job.

Room Tip: All are good, there is also a fantastic family run rest. just down the road from the hotel
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexander A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 5 September 2013
Dear Guest,
Thank you very much for your review. We were most pleased with your comments about our hotel and particularly about the staff.
At Vila Galé we truly believe that the staff can make the difference and our fantastic team puts this into practice every day.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Collection Palacio dos Arcos

Property: Vila Gale Collection Palacio dos Arcos
Address: Largo Conde das Alcacovas 3, Paco de Arcos 2770-031, Portugal
Region: Portugal > Central Portugal > Lisbon District > Paco de Arcos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Paco de Arcos
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Vila Gale Collection Palacio dos Arcos 5*
Number of rooms: 76
Official Description (provided by the hotel):
This hotel located in the historical town of Paco de Arcos right by the Tagus River on Lisbon Coast. The nearest link to the transportation network is only a 2 minutes away and you can get to Lisbon Historical Centre in only 15 minutes or to Cascais in about the same time. The nearest beach is only 1km away. The nearest airport is 25 km away. This hotel marks the Vila Gale Group's debut with a 5-star unit in Portugal. With a poetic inspiration and decoration and a privileged location by the Tagus River on the Lisbon Coast, it has 76 bedrooms that are fully integrated in the surrounding environment. The hotel offers 24 hour reception, wheelchair access, hotel safe, and luggage room, free Wi-Fi Internet connection in public areas, a library, the restaurant Inevitavel, Satsanga Spa, an outdoor pool and a surrounding garden. This unit turned out to be renewed and boosting landmark for the historical centre of the town of Paco de Arcos. The luxurious rooms are well equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. Vila Gale Collection Palacio dos Arcos has 1 restaurant and 2 bars available for its customers, open not only to hotel guests, but also to the general public all year long. The Satsanga label is present at the hotel and is composed of a set of facilities that provide well-being to all its customers. Here, you will find a heated indoor pool, sauna, Turkish bath, Vichy shower, gym and rooms for massages and treatments (all for an additional cost). Guests may choose their breakfast, lunch or dinner meals from a wide buffets. At lunch and dinner guests may also select dishes from the set menu, or take the a la carte option. In addition, the hotel caters for guests with special dietary requirements or take away meals. ... more   less 
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