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“Portuguese Flair at its Finest”

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Vila Gale Collection Palacio dos Arcos
Ranked #1 of 2 Hotels in Paco de Arcos
Certificate of Excellence
UK
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Portuguese Flair at its Finest”
Reviewed 18 February 2014

From the moment you arrive, everything about this lovely hotel is designed to help you relax and unwind. Over a glass of fresh orange juice, the friendly, professional staff - who all speak impeccable English - explain the hotel's facilities before showing you to your room.

The Palacio dos Arcos is in two distinct sections - a centuries-old and venerable Portuguese mansion, complete with its own tiny, exquisite chapel, and then a large, airy and spacious new block where the majority of the accommodation is to be found. [There are just five guest bedrooms in the old house.]

Our stylishly designed modern suite was huge, with all mod cons. The well-equipped bathroom offers a range of toiletries. The bed was large and comfortable, and even had three different types of pillow to guarantee a good night's sleep. The colour scheme of coffee and chocolate is restful and unobtrusive and the poetry decorating the walls is a delicate touch. The spacious balconies, all with views over the gardens and out to sea, are well furnished.

Meals are served in the old house, which has a wine cellar, bar and sitting area. The breakfasts boast a range of hot and cold dishes including fresh fruit and juices from the hotel's own farm. [Try their wine, too - it's delicious. A wine tasting evening is held each Wednesday.]
This is one of the few hotels that can manage to serve decent fresh coffee instead of the usual bitter, overboiled gloop!

Each evening meal is a miniature work of art, with imaginative dishes presented with skill and flair. The menu of fish and meat dishes could only be improved by providing a vegetarian option. The staff offered to adapt the meals to create vegetarian alternatives, but, to this typically reserved Brit, it feels uncomfortable to have to ask.
The meals are truly delicious and come in large portions - the chances are that you'll have to share a pudding with your companion or risk bursting!

As for getting around, well, that's easy, thanks to the small railway station just a short stroll from the hotel. The commuter trains rattle up and down the coast at twenty minute intervals, whisking travellers into the centre of Lisbon for shopping and sightseeing, or out to the seaside resorts of Cascais and Estoril, with their atmosphere of faded elegance.
A basic travel card costs 75c, and fares are bought in advance of travel. The card can be topped up to keep you on the move using the trains, buses or trams.

All in all, this hotel far exceeded our expectations, and we were sorry to bid farewell to the wonderful staff. We returned to real life feeling thoroughly pampered. This hotel isn't just one to be recommended - it's one to be treasured!

Room Tip: All the rooms have a sweeping view over the landscaped statue gardens and out to sea.
See more room tips
  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank NeedMoreBreaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 23 February 2014
Dear Guest,
Thank you very much for your detailed review which describes our hotel so well.
Our main objective is to exceed our guest’s expectations, so we are very happy to hear that we achieved it.
It is rewarding to know that our valued guests appreciate the details that we carefully designed in order that their stays with us are perfect and unique.
We hope to have the opportunity to pamper you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Tenby
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 310 helpful votes
Reviewed 17 February 2014 via mobile

From checking-in to signing out, the Palacio dos Arcos exudes an air of serene luxury - and its impressive staff are at the heart of its success.

The hotel lies on the outskirts of Lisbon, midway between the capital and the seaside town of Cascais, which are both linked by the railway that runs through the town.

Inside the hotel, however, a sense of calm prevails as staff do their utmost to ensure that you enjoy the newly completed facilities, all of which have been finished to the highest standards. There can be few other hotels that boast not only indoor and outdoor pools, but its own park and also, surprisingly, a chapel!

If staying a week, the dinner menu may not seem to offer a vast number of choices, but again the staff and their impeccable standards of hospitality came to the fore, and alternatives were readily offered.

The Palacio dos Arcos is certainly worthy of consideration if planning to holiday in either the Lusbon or Cascais areas.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank allaction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 23 February 2014
Dear Guest,
We are most pleased with the comments you made about our hotel and particularly about the staff.
At Vila Galé we encourage the staff to delight our guests and our fantastic team really enjoys doing it.
Thank you so much for recommending us and we hope to have the opportunity to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 January 2014

From the moment we were dropped off in front of this hotel, the experience was impeccable. The service from every single staff member was beyond anything we have ever encountered, even at the Four Seasons or the Ritz Carlton chains. The grounds were simply beautiful and the view from our room was gorgeous (the staff was apologetic about the trees that might have impeded our view of the river, but they were not in the way at all).
There are just too many things to rave about, but here is a small list:
1. The indoor pool, sauna and steam room--heavenly!!!
2. The breakfast room--an intimate little museum café.
3. The breakfast itself--delicious!!! Items include Fresh fruits (mangos, kiwis, oranges, honeydew, pears); fresh juices; healthy fiber cereals & yogurt; fresh breads (European croissants are so yummy!); cakes; cold cuts & cheeses; smokes salmon; and hot dishes made to order from the kitchen.
4. The grounds--literally a palatial garden with interesting & unique statues and a sparkling pool.
5. The room--large and roomy by European standards. Turndown service every night with dark chocolates. Large soaking tub and separate shower in the bathroom.
6. On Christmas Eve we received a complimentary bottle of wine.
7. A chapel--a miniature version of the famous churches & chapels we visited.
You simply have to experience this hotel for yourself.
One caveat:
The location is not super close to the center of Lisbon--one train ride & subway transfer is needed. The train station, however, is just a few steps away from the hotel. We did four tours so we had to rush out every morning to catch the train & subway to get to the Grey Line Tours kiosk. But it was worth it for this hotel!
Oh, on the day of departure we had to leave by 6am. When we went downstairs to check out at 5:50am they told us that they had breakfast for us. What other hotel does that? Just amazing.

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank pelliengee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 14 January 2014
Dear Guest,
It was a great pleasure for the whole team to read your fantastic review.
We were very happy to know that you enjoyed so much the experience at our hotel and that the staff exceeded your expectations. The comparison you made with such reputed hotel chains in terms of service makes us proud and is an incentive to improve everyday.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rainham, United Kingdom
Level 6 Contributor
542 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 8 December 2013

Friendly staff who could not do enough for you, starting with the the welcome going right through to departure. The breakfast had a great selection of choices which includes freshly made pastries and freshly squeezes orange juice.

It is only a short distance from the railway station which takes you direct to the heart of Lisbon but, is away from the hustle so you can have a relaxing evening overlooking the Tagus . The facilities are great, nice pools, sauna, steam room and a pleasant garden to stroll around with some interesting statues.To add to this the hotel even has its own chapel which is stunning.
The rooms were very airy, well maintained with all mod cons, except tea or coffee making facilities.Having said we used room service and this was quite reasonable.

Our only criticism would be a personal one, in that the restaurant, regrettably did not have anything on the menu that appealed to us, but, this had an upside in that we found one nearby serving traditional good local food.

Overall an excellent place which is credit to all who worked there

  • Stayed November 2013, travelled with friends
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Helpful?
2 Thank colin g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 13 December 2013
Dear Guest,
We were delighted to read your comments about our hotel. It is rewarding for the whole team to know that we provided a good experience and encourages us to constantly improve.
It’s a pity that you didn’t try our restaurant, we also have traditional food, we even have a part of the menu called “From Our Tradition”.
Thank you for recommending us and we look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 November 2013

Warm, amicable, beautiful, clean, cozy and a very friendly staff. This hotel exceeded my expectations and is one of the best I've stayed in. Includes a beautiful view to the sea, a SPA, church, and your own Garden/park to sit and enjoy. Would stay there anytime again and would recommend it to anyone visiting Lisbon

  • Stayed November 2013, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Basem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 1 December 2013
Dear Guest,
Our goal is to exceed our guest’s expectations, so we were very happy to know that we achieved it, particularly with someone who has a vast travel experience.
Thank you so much for recommending our hotel and we hope to have the opportunity to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2013

Nice place not far away from Lisboa and other beautiful places around to explore like Sintra, Mafra and also the seaside.
Train station nearby and also a lot of local restaurants.
Quiet, all facilities, really good breakfast, tasty bar, relaxing spa area.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 10 November 2013
Dear Guest,
Thank you very much for your review. This region is indeed beautiful and our location is an excellent base to explore it. On the other hand, the quietness of our property provides the necessary rest.
We look forward to welcome you back at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 October 2013

I was very impressed by this Hotel. It was immaculate. Beautiful decor, buildings and grounds situated right next to the sea, but also conveniently next to the train station which takes you into Lisbon centre in just 20 mins. A perfect Hotel for a city break where you can explore the city then easily escape to relax by the hotel pool.
The local restaurants are really nice, we went to Karala and were very impressed by the authentic Portuguese dining experience and at surprisingly reasonable prices. The Hotel restaurant is also worth visiting for some excellent food and service, again at a reasonable price. You are very unlikely to be disappointed by this Hotel in my opinion.
The staff were all very friendly and helpful and spoke impeccable English.
Staff were readily willing to help with even smallest problems for example I forgot my phone charger, so they lent me one of theirs.
We spent 5 enjoyable days here . We were very lucky with having fine warm weather but the Hotel is really is a very nice place to be. To sum up on one word – Relaxing.

Room Tip: After breakfast, take a short cut back to your room via the Poet's Park, just to enjoy the well...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ho o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 29 October 2013
Dear Guest,
We were most pleased to read your great review. Your comments will certainly influence tripadvisor readers in deciding for a stay at our hotel and we won’t disappoint them, because our team is always focused in exceeding our guest’s expectations.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Collection Palacio dos Arcos

Property: Vila Gale Collection Palacio dos Arcos
Address: Largo Conde das Alcacovas 3, Paco de Arcos 2770-031, Portugal
Region: Portugal > Central Portugal > Lisbon District > Paco de Arcos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Paco de Arcos
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Vila Gale Collection Palacio dos Arcos 5*
Number of rooms: 76
Official Description (provided by the hotel):
This hotel located in the historical town of Paco de Arcos right by the Tagus River on Lisbon Coast. The nearest link to the transportation network is only a 2 minutes away and you can get to Lisbon Historical Centre in only 15 minutes or to Cascais in about the same time. The nearest beach is only 1km away. The nearest airport is 25 km away. This hotel marks the Vila Gale Group's debut with a 5-star unit in Portugal. With a poetic inspiration and decoration and a privileged location by the Tagus River on the Lisbon Coast, it has 76 bedrooms that are fully integrated in the surrounding environment. The hotel offers 24 hour reception, wheelchair access, hotel safe, and luggage room, free Wi-Fi Internet connection in public areas, a library, the restaurant Inevitavel, Satsanga Spa, an outdoor pool and a surrounding garden. This unit turned out to be renewed and boosting landmark for the historical centre of the town of Paco de Arcos. The luxurious rooms are well equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. Vila Gale Collection Palacio dos Arcos has 1 restaurant and 2 bars available for its customers, open not only to hotel guests, but also to the general public all year long. The Satsanga label is present at the hotel and is composed of a set of facilities that provide well-being to all its customers. Here, you will find a heated indoor pool, sauna, Turkish bath, Vichy shower, gym and rooms for massages and treatments (all for an additional cost). Guests may choose their breakfast, lunch or dinner meals from a wide buffets. At lunch and dinner guests may also select dishes from the set menu, or take the a la carte option. In addition, the hotel caters for guests with special dietary requirements or take away meals. ... more   less 
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