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“Fantastic hotel and service”

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Vila Gale Collection Palacio dos Arcos
Ranked #1 of 2 Hotels in Paco de Arcos
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantastic hotel and service”
Reviewed 9 May 2014

I stayed at Vila Gale Palacio dos Arcos for 4 nights from 02.10.2013.

The hotel is in a quiet area close to a small beach with lots of lovely big palm trees and cobbled streets. It is about 5mins walk from the Paco de Arcos train station so very convenient for travelling. It would take typically 30mins by train to travel to the centre of Lisbon.

On arrival we were offered a cold drink while we waited to be checked in. We were also offered assistance with our luggage. Staff were pleasant and polite, easy to approach. Check-in took no longer than 5mins.

The room was very spacious, spotlessly clean, as was the bathroom and balcony. The bed was large enough to fit 4 adults on and very comfortable. The room was cleaned and towels changed daily.

Swimming pool was lovely, albeit very cold!

Staff throughout our stay were helpful, friendly and approachable.

Grounds and gardens were just stunning. Breakfast consisted of a buffet including scrambled eggs, toast, fresh fruits, bacon, juices, tea, coffee, different breads and spreads, freshly-made pancakes...there was more but my memory fails me.

All-in-all I can't really fault this hotel in any way. I'd definitely stay here again and would highly recommend it to anyone thinking of going there.

  • Stayed August 2013, travelled as a couple
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Helpful?
3 Thank Kayina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 17 July 2014
Dear Guest,
All the team is very happy with your exceptional review, we are glad you enjoyed so much the stay at our hotel.
The comments you made about the staff leaves us proud and challenges everybody to find new ways of exceeding our guest’s expectations.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards

Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (39)
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london
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 May 2014 via mobile

This hotel is really top class, we loved it!
It takes some doing to get nearly everything right and this hotel is nigh on perfect.
From the amazing beautifully restored old building and the wonderful rooms in the new, plus the staff, the food and the pool. It really is to due for!
We really couldn't fault this place and special mention goes to all the staff, some whose names I don't remember but certainly Vanessa and kind gentleman with a beard (I think) plus wait staff, Andre the doorman and the lady in the spa, all were so lovely and went out of their way to help you with anything you needed.
The breakfasts are just superb. As always it took a while for us to realise there was a menu you could order your freshly cooked breakfast from and there was also a buffet style cart but the food was exceptionally fresh, including lovely fruits, mango, strawberries etc and meats plus delicious yoghurts to choose from - you are also given a basket laden with fresh croissant and bread, it's all our of this world.
Food by the pool was also good but we didn't actually eat I the restaurant but this is because it seemed quite dark and a little stuffy in the evening and we liked trying places around the hotel instead but I'm sure it's also amazing.
The pool and the beds by the pool are also amazing, so comfortable and we have found a rarity around the world!
Although the pool is not heated it is so refreshing and the gardens surrounding it are kept beautifully and are stunning.
It would be wonderful to be able to make your own coffee in your room so a kettle and coffee would be great just to enjoy in your balcony as well, but this is just a small note. The beds are comfortable although we didn't really understand the need for the plastic sheeting, very usual for a 5* establishment but perhaps there is a need for this!!!
Generally we loved it here, perfect 4 day break and we will definitely be back. Strongly recommend!!!

Stayed May 2014, travelled as a couple
Helpful?
5 Thank pinkshuvy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 17 July 2014
Dear Guest,
Thank you very much for your review, where you described so well our facilities and service.
It is rewarding for our team to know that you enjoyed all the details that we carefully prepared in order that your stay was superb.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards

Sara Palhota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 April 2014

My husband, daughter and I have just come back from a lovely weeks stay at the vila gale palacio. The hotel itself is beautiful and nice to have the mix of the old style of the original building with the new. The hotel is kept immaculately and the staff are very attentive. It had many nice touches as one would expect from a five star hotel, welcome drink on arrival, fruit kebabs served when round the pool, turn down service with homemade truffles and even kiddy sweets for my 7 year old daughter. Towels were always bought to you round by pool and breakfast was good quality and made to order with a nice choice of teas. Even the receptionist walked us to the train station on our first day and printed a lot of information out for a visit to sintra. The train station is brilliant, always on time and regular and just 2 mins walk from hotel a real bonus!!! This means you can enjoy the hustle and bustle of the city and then later in the afternoon come back to the hotel for a relaxing retreat and chill around the stylish outside pool.The centre of Lisbon is no more than 20 mins and Belem is 10 mins away but you can also go the other way down the coast to cascais (the end of the line and again about 20 mins) and there are other coastal resorts well worth visiting. We did a mix of city and beach holiday which suited our family perfectly. Thank you vila gale palacio for a wonderful stay.

  • Stayed April 2014, travelled with family
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Helpful?
3 Thank Sophie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 1 May 2014
Dear Guest,
Thank you very much for your review, where you described so well our facilities and service.
It is rewarding for our team to know that you enjoyed all the details that we carefully prepared in order to provide you a wonderful stay.
In fact, having the train station at walking distance is a real bonus and our staff is always available to help the guests in the use of the trains, so that they can easily explore the region.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bideford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

My husband and I stayed for four nights at the beautiful Vila Gale Palacio dos Arcos in March 2014, to celebrate my 50th birthday and as a base to explore Portugal. From the moment we arrived at the hotel to the moment we left, we felt cared for and pampered by Nuno and his excellent team. The staff made the holiday extra special for us in every way: on my birthday, when we returned to our room there were two glasses of champagne and a lovely cake awaiting us; and then later, when Rob became ill with a chest infection, they arranged for the doctor to visit and even sent an interpreter with him so we got immediate help. The hotel is sumptuous in every way; the linen and decor first class; the gardens and pools are beautiful (even if the indoor one is a little small); the spa was wonderful and the massage one of the best I've ever had. We really can't rate this hotel more highly. The breakfasts were amazing too! There were just a few tiny things that we noticed, but that didn't spoil our stay in any way. One is that there is a very busy main road in front of the hotel, and whilst it has wonderful views across the estuary, the beaches are a little disappointing and there's always the sound of vehicles from the road (but not really a big deal) and secondly, the evening meal menu was just a little pricey - although they did give us a special offer of a free bottle of wine on one evening, which kept the costs down. The food is very good, nonetheless, and in the vicinity of the hotel there are other excellent restaurants (the little Italian we particularly enjoyed) and a traditional Portuguese restaurant with a very reasonably priced menu. Another big plus is the train into Lisbon which is just up the hill from the hotel and takes you into the heart of the city from where you can get the metro to various tourist attractions - well worth the visit. We've travelled far and wide all over the world, and have even reviewed hotels for green tourism guides, and this has to be right up there with the best of them. It really is excellent and the staff definitely are the best team ever! Thank you Vila Gale for a memorable time - we will come back! Lorna and Rob

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
2 Thank 64LornaLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 19 April 2014
Dear Guest,
Thank you very much for your review. We are glad that you had a memorable stay with us in such a special date as your 50th birthday.
Modesty apart, we agree that our location as a base to explore the region, particularly Lisbon, the beauty of our hotel and the kindness of our staff provides a perfect holiday.
We look forward to welcome you back at Vila Galé Collection Palácio dos Arcos.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Setubal, Portugal
Level 4 Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 March 2014

Outstanding staff, the facilities combine an old building with a church and the new comfortable facilities, large comfortable rooms with nice view. All the space is very well planned, the garden dedicated to the poets with statues is gorgeous.
Large indoor garage, beautiful bar and restaurant plus a small cellar.
Nice swimming pool. Good free Wifi in the rooms. Spa.
Also very nice restaurants in walking distance.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank JOrgep486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 29 March 2014
Dear Guest,
Thank you very much for your flattering comments about our staff and facilities, we are glad that you enjoyed our hotel.
We look forward to welcome you back at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valparaiso, Fl
Level 6 Contributor
203 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 18 March 2014

Upon checking, I was so rounded by antiques, beautiful furnishings hiding most of the electronics and modern conveniences needed to run an up to date convenient check in desk. The staff was impeccably uniformed, trained and polite. They were able to accommodate a couple of special requests with no problem. Accompanying me to my room started with a walk alongside my vehicle as I drove it into the very convenient, secure and well lit ample garage; followed by a discussion of the amenities in the hotel as we took the elevator up to the room finished with a quick highlight of the more useful features of the room. The rooms are excellent, well appointed, with absolutely luxurious bathrooms. The third floor, which I had requested affords a wonderful view of the Atlantic as the river Tejo completes its long journey. Closer by there's a wonderful view of a little known public park with wonderful sculptures which never seems to get visitors from outside the hotel.

The bed is very comfortable and there is a variety of wonderful pillows to choose from. There is a safe, the closet is surprisingly large for a European hotel and the room is of above average size for the same. The property, in and out is magnificent. The palace portion has been exquisitely refurbished and no detail has been overlooked, they even kept the original chapel intact.

Eating at Palacio dos Arcos is not to be missed, although there are several good restaurants within walking distance, first of all the breakfast is a must-experience no-brainer. The variety is dizzying and that's before you look at the included menu. The fresh fruits are incredibly fresh as are the meats, smoked fish, cheeses, breads, etc..

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
4 Thank ValpJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 22 March 2014
Dear Guest,
Thank you very much for your review, where you described so well our facilities and service.
It is rewarding for our team to know that you enjoyed all the details that we carefully prepared in order that your stay was superb.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 March 2014

We booked at the last minute for Lisbon, a city we had never visited before - and what a great surprise. A beautiful, interesting and varied city.

However the reason I am writing to you is regarding your hotel - Vila Gale Palacio dos Arcos. The hotel is beautiful with the old and modern brought together tastefully and elegantly. The rooms were comfortable and all parts of the hotel spacious and well appointed. We would also like to highlight the exceptional quality of the fruit at breakfast.

By far the best part of the hotel is the staff. Without exception all were enthusiastic, attentive and helpful. It felt as if they were all part of a high performing team. They all took great pleasure in doing an outstanding job and always with a great smile. It is difficult to find one who stood out, but when we asked how to get to Lisbon by train, Andrei walked us to the station, helped us to purchase a ticket and gave clear interactions on how to use the local public transport system.

Well done to you on this exceptional hotel and please pass on our thanks to your amazing staff team. This is five star!

Room Tip: New build to a high standard. All have a great view.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidjeremy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Collection Palacio dos Arcos, responded to this review, 10 March 2014
Dear Guest,
All the team is very happy with your exceptional review, we are glad you enjoyed so much the stay at our hotel.
The comments you made about the staff leaves us proud and challenges everybody to find new ways of exceeding our guest’s expectations.
We look forward to welcome you again at Vila Galé Collection Palácio dos Arcos.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Collection Palacio dos Arcos

Property: Vila Gale Collection Palacio dos Arcos
Address: Largo Conde das Alcacovas 3, Paco de Arcos 2770-031, Portugal
Region: Portugal > Central Portugal > Lisbon District > Paco de Arcos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Paco de Arcos
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Vila Gale Collection Palacio dos Arcos 5*
Number of rooms: 76
Official Description (provided by the hotel):
This hotel located in the historical town of Paco de Arcos right by the Tagus River on Lisbon Coast. The nearest link to the transportation network is only a 2 minutes away and you can get to Lisbon Historical Centre in only 15 minutes or to Cascais in about the same time. The nearest beach is only 1km away. The nearest airport is 25 km away. This hotel marks the Vila Gale Group's debut with a 5-star unit in Portugal. With a poetic inspiration and decoration and a privileged location by the Tagus River on the Lisbon Coast, it has 76 bedrooms that are fully integrated in the surrounding environment. The hotel offers 24 hour reception, wheelchair access, hotel safe, and luggage room, free Wi-Fi Internet connection in public areas, a library, the restaurant Inevitavel, Satsanga Spa, an outdoor pool and a surrounding garden. This unit turned out to be renewed and boosting landmark for the historical centre of the town of Paco de Arcos. The luxurious rooms are well equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. Vila Gale Collection Palacio dos Arcos has 1 restaurant and 2 bars available for its customers, open not only to hotel guests, but also to the general public all year long. The Satsanga label is present at the hotel and is composed of a set of facilities that provide well-being to all its customers. Here, you will find a heated indoor pool, sauna, Turkish bath, Vichy shower, gym and rooms for massages and treatments (all for an additional cost). Guests may choose their breakfast, lunch or dinner meals from a wide buffets. At lunch and dinner guests may also select dishes from the set menu, or take the a la carte option. In addition, the hotel caters for guests with special dietary requirements or take away meals. ... more   less 
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