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“Romantic get away - Definately not! On a Conference - ok”

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Ettington Chase Hotel
Ranked #1 of 1 Hotels in Ettington
Cheltenham, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Romantic get away - Definately not! On a Conference - ok”
3 of 5 bubbles Reviewed 24 May 2011

My boyfriend and I booked a 2 night romantic get-away thinking we were booking into a quaint victorian country manor house hotel - as marketed by the hotel and their owners Principal Hayley. In short, I am not at all happy with the way the hotel is dipicted and feel very mislead by the marketing of this hotel. The pictures of the hotel (including the one on Trip Advisor) portray a lovely country house hideaway and the description on the Principal Hayley website (I quote) describes it as "A luxury 4* country hotel set in 11 acres of idyllic countryside". Unfortunately Principal Hayley forget to mention that the manor house is in fact tiny and tagged onto the left hand side of it is a massive, monstrous, modern, ugly, new red brick extension that totally overshadows it.

The Manor house was so small, it only housed reception, a sitting room and a couple of luxury suites upstairs. The rest of the bedrooms were located in the modern extension and quite frankly looked like a travel lodge - not the period featured room I expected to be staying in. To keep it short and sweet, this place is geared up for large corporate conferences, not romantic weekends.
To be fair, the pool, sauna and jacuzzi facilities were good so we did relax a little. The staff on the other hand went from one extreme to the other - they were either really snappy and fast at serving us or just shockingly forgetful. Throughout the course of the weekend we did not receive the following requested items: butter, ketchup, mayo, salt & pepper, a pot of tea or mineral water because the staff forgot, and it took one waiter 25 minutes to bring us a bottle of champagne. Not impressed.

Again, to be fair the food was nice and they served pretty much anything you could think of on their buffet breakfast. There is a pub round the corner from the hotel called the Chequers Inn where the food was out of this world! We ate there on the second night and I suggest you eat there for dinner rather than at Ettington Chase.

As for the "11 acres of idyllic countryside", well the hotel only appeared to occupy barely an acre of it. The rest of the 10 acres were private farm land and were certainly not open to the public for romantic walks in the sunset.

In summary - I won't bother staying there again unless I am sent there on a conference.

PS. Don't confuse this hotel with Ettington Park which really is a gorgeous period stately home hotel just outside Stratford!

  • Stayed May 2011, travelled on business
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Helpful?
2 Thank warno911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,388 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Manchester, United Kingdom
1 review
4 of 5 bubbles Reviewed 23 May 2011

We had a lovely 2 night stay and I wanted to tell everybody how much of an amazing stay we had!

Right from the word go, as we walked into the hotel, we were made to feel welcome. The young lady, Georgina, was most helpful and went out of her way to help book us theatre tickets and dinner reservations in Stratford upon Avon (We went to the Vintner, which was delicious!!).

There was some decorating going on at the time, of which the receptionist apologised for, and in fact didnt effect us at all.. it was merely in a corridoor on the way to the main part of the building.

Our room was an ordinary double room but was clean and fitted what we needed it for perfectly, the room was cleaned every day that was there and we were left with fresh towels. We didnt recieve extra teabags - but it was no trouble asking for some extra as they came almost immediately.

We ate in the restaurant on our second night and it was lovely, couldn't fault it at all - all of the staff were really friendly and more than willing to help.

All in all, I have already been searching for deals for our next stay there!!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nicola789564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
212 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed 22 May 2011

Decided to have a night away with family but...........
* Check in staff clueless, arrogant, and very poor English making communication very hard with just the basics like our name and even room number.
* Room very dull and dark (smallest window ever) although room a good size.
* Bathroom stuck in the 1980's - more 2* than 4*
* Kettle cord about 6 inches long only - had to plug in VERY close and behind the 'small' TV
* Plastic drinking cups in a 4* room - Yuk.
* Finally checked in at 2.15pm - still awaiting roll out bed to be put in our room at 6.30pm so our 5 year old could go to bed.
* Found suspicious bug in the morning on the bathroom floor.
* No aircon or fan in room.
* No fridge or mini bar in room.
* Don't be fooled by pictures in general these are very selective.
We could go on but won't , just to say this is more a budjet standard hotel and nowhere near a 4* standard that those pretty pictures would have you believe.

  • Stayed May 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank KiddyBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ettington hotels

Surrey
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 22 May 2011

Called four days before to ensure the room had two extra beds for our daughters, luckily took the name of the receptionist, who was very helpful, so we thought all would be ok. When we arrived they were decorating the route through to the rooms, so we had to go outside to get back in. At reception I asked them to confirm the extra beds were in our room, all ok I was informed. Silly point, but there is nothing by the stairs or lift to say which floor the rooms are on, so we went up to the second floor as we had a room in the 200s (as did another couple in a room near us). Wrong, the second floor rooms are numbered 300s...irritating after a long drive. In the room and guess what...no extra bed! Called reception, yes no problem they will sort it out, plus towels, as they had only left us two. Off we went to enjoy our afternoon, and returned at 9pm with two very tired girls ready for bed and...no extra bed. Back to reception, lots of apologies and 15 minutes later a z-bed appeared. The bathroom then provided an interesting experience as the toilet flush handle almost came off, and the shower control actually did! The room fridge was mouldy and the room itslef smelled of damp. The pillows and bed were uncomfortable, so not a good night's sleep. At breakfast the orange juice tasted watery, the scrambled eggs were green and my coffee cup was still stained from the last time it was used. Most of the cutlery needed wiping as it was not quite clean. On the positive side, the pastries were fresh and very nice, and the coffee was good - but dont have a cappucino or latte fromthe machine in the bar.
I relayed this all to the Front Desk Manager when we checked out, and gave her the shower control so she could make sure it was fixed. Oh, and we didn't get the paper we ordered for the morning when we checked in.
The pictures were definitely the best part of this experience.

  • Stayed May 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank jonnie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 21 May 2011

Not much to do on site, but a reasonable price for a good base to explore from. Used the swimming pool a couple of times, but not as clean or well maintained as it should have been. Breakfast was satisfactory with a good choice of buffet. Had to move rooms after the first night as the bath drain was blocked when we arrived and the room had a bad smell. The rooms are okay but not nice enough to want to relax in or stay longer than you need to. This is more of a conference centre than a hotel. Nearby to places such as Stratford-upon-Avon and Warwick Castle.

  • Stayed July 2010, travelled as a couple
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Helpful?
Thank Littleprettyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Narberth, United Kingdom
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 19 May 2011

The hotel is impressive at first, with large grounds and lovely views. However, we were ignored at first at the reception desk because both women were speaking at length on phones. Then we were given the wrong room and had to move. The room was clean and the beds were comfortable; the bathroom was also spacious and clean. But there were only two ordinary teabags,no biscuits,one very small bottle of shampoo for two people and a very limited choice of TV channels. Such small details cost so little yet are important to the overall hotel experience. Breakfast on the first morning was quite good because there weren't many guests. On the second morning - Saturday - there was a crowd and, as a result, many breakfast items were missing; for example, on the first morning there were rolls and pastries, but on the second morning there was only the cheapest sliced bread. This and other problems on Saturday morning were caused by the hotel being much fuller, which should not cause a modern hotel of this size any difficulty at all; more staff, more food, more newspapers etc are all that's required! The worst aspect of Staurday morning was that the hot water ran out. I don't remember staying anywhere during the past 20 years where this has happened. When I complained I was told that they were having trouble with the boiler and were waiting for an engineer.

  • Stayed April 2011, travelled as a couple
    • Value
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Helpful?
1 Thank Welshwhinberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braintree, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 8 May 2011

we had been here before but has changed hands since .the buffet breakfast was not as varied as last time not much for healthy eating,the glass shelf above the food was thick in dust as was the ledge of the padded bays.Our evening meal was presented well but the beef was all grisle and cold. a lot of the other guests were complaining on quality of food and time waiting for meals, the resturant was not even half full ,we had very long wait for dessert.Breakfast is served from 7.30 but when we arrived at 7.45 it was not all available..Found out the other guests dined at local pub,The best thing about hotel was staff were friendly.

  • Stayed April 2011, travelled as a couple
    • Value
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Helpful?
Thank adh29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ettington Chase Hotel

Property: Ettington Chase Hotel
Address: Banbury Rd, Ettington, Stratford-upon-Avon CV37 7NZ, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon > Ettington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ettington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ettington Chase Hotel 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hotel Ettington Chase
Ettington Chase Hotel Stratford-Upon-Avon

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