The hotel is nice enough, and the facilities are good, but the staff seem disorganised and unknowledgeable.
This started when we arrived, and despite having already paid in full in advance, we were asked to pay again.
The following day the receptionist couldn't tell us where the nearest bus stop was (five minutes outside the hotel in the village), or provide us with a timetable.
Part of our deal was a free dinner, but no-one in reception, or even the restaurant manager could tell us how many courses were covered as part of this deal.
When booking taxi's the receptionist didn't take our name, meaning another guests could jump into our taxi first, we eventually waited 45 minutes, having been told it would be 20 as a maximum.
The breakfast manager was excellent, and the room was comfortable, but you will have to do a lot of your own research if you want to stay here
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- Also Known As:
- Hotel Ettington Chase
- Ettington Chase Hotel Stratford-Upon-Avon