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“Well worth a visit” 4 of 5 bubbles
Review of Ettington Chase Hotel

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Ettington Chase Hotel
Ranked #1 of 1 Hotels in Ettington
Braintree, United Kingdom
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Well worth a visit”
4 of 5 bubbles Reviewed 6 May 2014

Stayed for 2 nights over the bank holiday weekend. Upgraded to a superior room and apart from 1 or 2 small problems, I thought that room was of a high standard. The small problems were, not a great picture on the tv and the plastic strip attached to the shower door either needed replacing or a very good clean.
The breakfast was excellent, with plenty of choice and good quality food, there was even freshly squeezed orange. We had dinner on the first night and that was also of a high quality.
Overall we thoroughly enjoyed our stay, special mention to the efficient and well trained staff (all of them) and the grounds and garden very well maintained. Didn't quite understand the arrangement with wifi, only 30mins then you had a long wait (3hrs I think) before you could use it again.
Would definitely stay again.

Room Tip: Stayed in room 12, there was a boiler (I think it was that) above or near our room that you could he...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Davido0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 12 May 2014
Thank you for your positive review of Ettington Chase following your recent stay with us and your constructive feedback. We are looking into the options for boosting the TV signal within certain areas of the hotel to improve picture quality and we hope to have a solution by the end of May. We are currently in the process of switching providers for our public Wi Fi access and again I hope we will have a satisfactory resolution to any connection issues we are currently experiencing in the near future.
I hope to welcome you back to Ettington Chase next time you choose to visit this area.

Best regards
Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (280)
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essex
Level Contributor
184 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

We managed to book a stay from Sat --Mon through Groupon Offers so to find ourselves in such a fab location & Hotel was a bonus. We had a Superior room (paid extra for upgrade) with reasonable views across the front of the Hotel grounds & front of of the Hotel, also included was one 3 course Dinner on night of arrival with a bottle of sparkling wine and Breakfast on both days. The Hotel has a pool, gym, sauna so it was nice to relax by having all of these. The meals in the Hotel are 1st class in our opinion with happy & helpful staff. The rooms were clean & comfortable with all that we needed. The room we had was room 12 on the 1st floor although i did hear a bit of a pump sort of noise coming on & off all through the day & night it was not that loud , i just have sensitive ears , also the TV was not very clear to watch as a bad reception but we didn't have much time to watch it but we would have complained if we had spent more time in our room. Apart from the pump noise the silence was so peaceful . Our stay cost us £200:00 for 2 nights. Would we stay again !!! YES !!!! The journey in to Stratford for the sights only took about 15 mins depending on the traffic but well worth the trip.

Room Tip: I wouldn't want rooms 17,16,15,14 as they look at a wall. I would prefer a room in the old Hotel...
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shellshock04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 12 May 2014
Thank you for your positive review of Ettington Chase following your recent stay with us. I'll investigate the issue you raised in regard to the noise which disturbed your sleep and ensure we come up with a solution. I hope you choose to stay with us again in the near future.

Best regards
Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

We stayed at Ettington Chase for a long weekend which included attending our friends' wedding. I was quite concerned by some of the negative reviews but we had a wonderful time from start to finish...

We arrived quite early and were fully expecting for our room not to be ready but we were pleasantly surprised - and we had succeeded in getting a room upgrade for a tiny bit more which was definitely worth it. The staff on reception were really friendly and helpful. The room was lovely - quiet, spacious, clean and modern with nice views.

The wedding reception was superb (made even better by the sunshine) with drinks on the lawn and then a lovely sit down meal. Drinks were reasonable for hotel prices and all of the staff throughout the day were really helpful and friendly.

Breakfasts were great - good selection and well organised. The spa facilities were also very nice.

The weekend was certainly made by the friendliness and helpfulness of the staff. We would certainly go back as it is a great location for exploring the local area.

The only tiny niggle (and it really is tiny) is that we are big coffee fans, some better coffee and it would have been even better!

Room Tip: When you book you might be emailed with an option of paying for an upgrade if one is available - it...
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hannah_Alex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 12 May 2014
Thank you for your positive review of Ettington Chase following your recent stay. I'm glad we were able to exceed your expectations and I'll be sure to pass your feedback on to the team here.
I look forwad to welcoming you back when next you visit this area.

Best regards
Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 27 April 2014 via mobile

After much searching we decided to stay at the Ettington Chase hotel for our last weekend away together before our baby arrives. We soon wished we hadn't.

Firstly when I booked a deluxe room I expected a deluxe room. I certainly wouldn't suggest spending the extra money and booking one of these as I'm not quite sure what's deluxe about them. I'm not sure if this is a feature of the deluxe room but our toilet smelt of sewage. We mentioned this to reception on our way out and they sent someone to our room who I believe turned on the air ventilation system which, along with a loud clicking sound kept me and my pregnant partner up alright. I should also mention that the smell if sewage remained.

One of the reasons we booked this hotel was because of the swimming pool so after a sleepless night we thought we'd have a relaxing swim. The pool was out of order. Thankfully though they moved us to one of their other deluxe rooms which had a little less paint peeling off the walls and no smell of sewage, but we did get a nice wake up call from a hoover outside our door at half 7 in the morning.

So if you are thinking about staying here for a relaxing weekend away, I wouldn't but if you decide to then definitely don't fork out the extra for a deluxe room. A disappointing last weekend away before we embark on parenthood.

Stayed April 2014, travelled with friends
Helpful?
Thank Iain P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 28 April 2014
Sorry to read of your disappointment following your recent stay. I'll investigate the issue you raised in regards to your bedroom with my maintenance team and resolve any issue we find. Unfortunately the pool had to be closed as the chlorine dosing pump failed and we could not repoen the pool hall until this was repaired. I believe the pool was reopened later the same day once the chlorine levels had been calibrated.
I apologise for any inconvenience caused and hope you choose to stay with PH hotels again in the near future.

Best regards
Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 26 April 2014

We stayed here for one night on a Groupon deal which seems to be quite popular here. Our room was in the big extension on the ground floor and from the friendly reception to the cheerful waiters in the restaurant, we had a really good night. I would echo a previous reviewer of the tvs in the rooms. They are not really up to scratch, also free internet for half an hour only?? Apart from that we really enjoyed our stay. Our room was very clean, Food in the restaurant for evening meal was great, as was breakfast with a good choice. I particularly enjoyed the fresh oranges to squeeze! We also used the spa facilities which were fine.
The location is just a few miles from Stratford and in the middle of the countryside outside the village of Ettington.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chloeEastMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 28 April 2014
Thank you for your positive review of Ettington Chase. I am pleased to say that we have recently upgraded the TV signal receiving equipment within our standard accommodation and now have 30 channels available in each room.
I hope you choose to visit us again in the near future.

Best regards
Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gillingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 26 April 2014

My husband and I chose this hotel because it offered free wifi and was central to our Daughters with whom we were visiting. We were hoping to use this hotel in future visits as our retreat after seeing our daughters and grandchildren. We booked this hotel online to include room, breakfast and meal deal for 2 nights at, what we thought, was a fixed price.
On the positive side the staff were friendly and the room was adequate for the price we paid. We slept well on both nights of our stay. The car park is extensive and very nice views all around. We did not use the leisure facilities as they were not our purpose for staying here. The food was well presented for our evening meal but very expensive.
On the downside, on arriving at the hotel we were asked to use our credit card to open our account. No problem with that but we did say that we would not be making any extra charges. We were then given a voucher for our evening meal that night, this we thought odd. We had our evening meal and were then asked to sign our bill for it. We again said that we had a meal deal included in our price and were told oh that's fine you will only be charged the extra. We again were perplexed because when we double checked our meal deal there was absolutely no way you could have eaten a meal there without paying extra on top of the meal deal. We complained and they waived the extra amount and we stated we would not eat our second evening meal in the hotel.
We noticed that if you wanted room service you paid £5.00 service charge on top of expensive sandwiches etc. they advertise free wifi, which is one of the main reasons we booked this hotel. You get 1 hour free and then you have to wait 3 hours before you can log on again. All in all we were not pleased with the hidden costs and the Ettington Chase has lost out on a repeat customer. We will not book this hotel again.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank grannydarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 28 April 2014
Sorry to read of your decision not to stay with us again due to the issue with your dinner charge. If you would like to contact me directly at the hotel I will gladly look into the situation and hopefully provide a suitable resolution for you. I was pleased to read that you were happy with other aspects of your stay though.

Best regards
Stuart
General Manager
stuart.fleming@principal-hayley.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

The food was superb and the staff excellent in every way from the 3 course meal to the buffet breakfast. Bed was comfy and the facilities generally good. Just the television reception was oddly poor. If only the spa was better this would have had a top rating from me. There was no steam room, no water fountains, no chairs around the pool and it felt a bit lacking in the area that mattered quite a bit for a relaxing break. If you are not worried about the spa then a great hotel. If that is what you are going for, then like us, you may feel a bit let down. Overall though good for the price with a few little niggles.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karl d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 28 April 2014
Thank you for your positive review of Ettington Chase. I am pleased to say that we have recently upgraded the TV signal receiving equipment and now have 30 channels available in our standard acommodation which we believe offers a good choice.
I hope you choose to stay at Ettington Chase again in the near future.

Best regards
Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ettington Chase Hotel

Property: Ettington Chase Hotel
Address: Banbury Rd, Ettington, Stratford-upon-Avon CV37 7NZ, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon > Ettington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ettington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ettington Chase Hotel 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hotel Ettington Chase
Ettington Chase Hotel Stratford-Upon-Avon

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