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“Wedding Stay” 5 of 5 bubbles
Review of Ettington Chase Hotel

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Ettington Chase Hotel
Ranked #1 of 1 Hotels in Ettington
Gloucestershire
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wedding Stay”
5 of 5 bubbles Reviewed 3 July 2014 via mobile

We attended a wedding at the hotel on 27th June. Check in was efficient, friendly and informative. Our room, a deluxe double, was spacious, well equipped and very comfortable. The staff were all very friendly and ran the day seamlessly, the service was excellent. The bar prices I feel are a little steep and the service was sometimes slow, however you were always greeted with a smile which goes a long way. Especially when it's clear to see they are under pressure. Check out was quick and accurate. I think this hotel represents very good value for money for such an occasion and the staff are a credit.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank q-bixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 7 July 2014
Thank you for your positive review following your recent stay with us and particularly your kind words about the team here at Ettington Chase which I'll be sure to share with you. I hope you choose to visit us again in the near future.

Best regards
Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,355 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (280)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Wolverhampton, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

This was the first time in a few years that we had been away as just a couple instead of children in tow.
A work colleague had recommended this hotel years ago. We booked a 2 night mid-week stay with evening meal and breakfast on both days.
On arrival check in was efficient and welcoming, very informative but struggled slightly with the accent.
We had a room on the second floor, which was very nice and clean.
We were aware that a couple of conferences were ongoing so opted to eat later. We had a couple of drinks at the bar before eating, which was clean staff were helpful and friendly.
We were seated straight away, my husband chose pate to start, followed by steak and ale pie and ice-cream.
I had leek and potato soup, followed by chicken potato croquet and veg and cheesecake. My husband couldn't fault his meal, the only thing with mine was thd cheesecake base was soggy but I've encountered that at expensive restaurants before. On the whole the meal was outstanding, staff service presentation as a package were extremely good.
Breakfast on both days was fully stocked, staff yet again efficient and friendly.

We will definitely be booking again within the next couple of months.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank selly0410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 7 July 2014
Thank you for your positive review of Ettington Chase following your recent stay with us. I was pleased to read you had an enjoyable stay and are hoping to visit us again in the near future. I will pass on your fcomments with regards to the food to our kitchen team as they always welcome feedback.

Best regards
Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire, England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2014 via mobile

Excellent place! We had our wedding reception here on the 27th june and everything was perfect. We could not fault the staff in any way, they did a fantastic job and went out of their way to make our day special! Our guests really enjoyed their food and their stay here at ettington.

Stayed June 2014, travelled with family
Helpful?
1 Thank amysleat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 7 July 2014
Thank your sharing your feedback following your wedding with us here at Ettington Chase. I'm pleased we were able to contribute to making you day so special and I'll be sure to share your feedback with the team.

On behalf of everyone here at Ettiington Chase I would like to wish you and your husband a long and happy marriage.

Best regards
Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redditch, United Kingdom
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

Stayed at this Hotel for one night to celebrate our wedding anniversary..
We went full board, bed breakfast and evening meal.
On arrival the receptionist didn't offer much information, we told her that we would go for a swim before our meal. She didn't advise us that towels would have to be collected from the reception, hence when we got to leisure area we had to make a return trip to reception.

The leisure area changing rooms were untidy with several used towels dumped on the benches, even though the facility was empty and a cleaner was on duty.

The evening meal took 2 hours due to what appeared to be slow untrained staff.

Our room was clean, and tidy but nothing special with great views from the window of the adjacent block.

The bed was far to soft, hence we had an uncomfortable night in room 316.

I booked this Principle Hayley hotel as I've always held a high regard for the company.
Now I'm not sure.

The hotel was busy this weekend, but hey that's what hotels are there for.

Room Tip: If you want a firm bed don't book 316
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank MikeySolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 7 July 2014
Sorry to read that you were not entirely staisfied with your recent stay with us. I will investigate the points you raised in regards to the check in process and cleanliness of the leisure club to ascertain why our normal standards of operation were not delivered to you. We appreciate that our beds are not of all the same firmness and our housekeeping team hold a register which indicates which beds offer a firmer mattress which we can allocate if requested by a guest upon reserving a room or at check in.

I hope you choose to stay with PH Hotels again in the future.

Best regards
Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Whilst stop at the hotel for a family wedding the stay was most enjoyable. The staff were very professional, couldn't do enough for you and were always there to help. The room was clean and well presented. I would recommend this for both a wedding venue and a getaway hotel!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nattie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 7 July 2014
Thank you for your positive review of Ettington Chase following your recent stay with us. I hope you choose to visit again in the near future.

Best regards
Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

Have just spent a couple of nights here and cannot fault the service we received. Every member of staff was pleasant, helpful and seemed to be enjoying their job. We ate 2 breakfasts and one evening meal in the restaurant, the food was well cooked and plentiful and the staff were efficient and very friendly.
The room was clean and much like many others we have stayed in - bland and not particularly exciting. We asked for a quiet room as there was a wedding and a large group staying and were given a second floor room which was quiet - shame about the view out onto a number of shipping containers.
We felt that the hotel (which has 4 stars) had spent lots of money on public areas but was trying to save a little money in the rooms (cheap plastic glasses, cheap toilet paper and only one set of toiletries in the bathroom; a sparse tea tray with no biscuits - we asked for extra tea and this was delivered to the room very quickly).
One other issue was internet access which kept dropping out and gave a time allowance of 1 hour with no return for 2 hours (this was irritating but could cause a problem if you were trying to do work and needed the internet).
The location was ideal for Stratford-upon-Avon and all in all we would recommend this as a base for exploring the area.

Room Tip: Second floor rooms are quiet.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 30 June 2014
Thank you for your positive review of Ettington Chase following your recent visit. I'll be sure to share your feedback in regards to the service from the team with them. We are due for an upgrade to our wi fi sysytem this month so hopefully this will eliminate the problem of the signal dropping out in certain areas of the hotel.

I hope to welcome you back to Ettington Chase in the near future.

Best regards
Stuart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

Booked this very late, received a very warm welcome at reception and from the Duty Manager. Room was ok for the price, nothing special, the TV was very small and picture quality not good at all. The room was very warm.
That said, nice size swimming pool and sauna which was nice to relax in, shame no steam room.
Room service was very good, excellent portions. felt the £5 Room Service charge was a bit excessive.
Breakfast was excellent with a huge range to choose from.
Would I stay again, yes, its easy convenient and the staff are incredibly polite and helpful.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank charles s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this review, 30 June 2014
Thank you for your positive review of Ettington Chase following your recent visit. I was pleased the team delivered a good standard of service and I'll be sure to share your feedback with them. We have identified the issue with th picture quality on some hotel bedroom televisions and as such, this month, we are having the aerial signal boosted to rectify this issue.

I hope to welcome you back to Ettington Chase in the near future.

Best regards
Stuart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ettington Chase Hotel

Property: Ettington Chase Hotel
Address: Banbury Rd, Ettington, Stratford-upon-Avon CV37 7NZ, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon > Ettington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ettington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ettington Chase Hotel 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hotel Ettington Chase
Ettington Chase Hotel Stratford-Upon-Avon

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