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“won't return”

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Ettington Chase Hotel
Ranked #1 of 1 Hotels in Ettington
Reviewed 29 July 2014

Stayed here for the second time , first October 2012. Unfortunately it is not the same. First impressions are great , nice decor, restaurant and bar, this is obviously where the money has been spent. We had an easy access room, nice and big but in dire need off decorating , new carpets and beds. Premiere Inn is more upmarket !! Had wet room but when I had my shower the whole bathroom flooded right up to the bedroom carpet. We were given a mop and bucket but then the smell from the drain started, it is old and needs updating. The kettle didn't work, the loo paper is cheap and nasty as are the toiletries and the tea and coffee is sparten with no biscuits, tea bags replenished with cheap tea bags out of a box not wraped as you would expect.
To be fair the duty manager did sort out the bathroom issue and offered us a change of room but it wasn't worth the trouble for two nights. We showered after our swim it was easier. Nice pool but not even a chair or lounger around to relax on.
Food ok in the restaurant, usual sort of price you would expect in a hotel. Breakfast was nice but we came down 9.40 second day , no bacon left or fresh bread, when we asked for some were told breakfast finishes at 10 so non available !!!!! Was given cold toast.
We were compensated for the room and breakfast issue in a friendly professional way and all staff during our two night stay were very friendly.
I feel sad that a nice hotel like this lacks the attention to detail and upkeep it deserves.

Room Tip: Easy access room 202 in need of updating , don't know about others.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank claudie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this reviewResponded 1 August 2014

Thank you for posting a review following your recent stay with us. I was sorry to read that you encountered several issues during your stay and please be assured I will investigate them with the relevant departmental managers to ascertain why they occured and how we can avoid a repetition of such events in the future. I hope you choose to stay with PH hotels again in the future.

Best regards
Stuart
General Manager

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824 - 830 of 1,541 reviews

Reviewed 28 July 2014

Stayed at this hotel on a 2 night break special deal. Very good value. Lovely peaceful location, perfect for exploring the Stratford on Avon area. Quite a cheap deal so didnt expect luxury but the standard room was beautifully clean and functional.The breakfast was delicicious with a wide choice of food and the staff very welcoming and helpful. We didnt eat at the hotel so cant comment on the restaurant, but looked tempting. All in all, more than satisfied with our deal, will book again. Worth noting that as this is a conference centre its worth looking whats booked in at the same time as your stay as it could get very busy and the drinks are expensive.

Room Tip: If you want a view probably best to upgrade, but if your using it as a base then standard room fine.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank kitkat603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this reviewResponded 1 August 2014

Thank you for posting a review following your recent stay with us. I was pleased to read that you had a good time and I hope you choose to stay with us again in the near future.

Best regards
Stuart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

The front desk were very unhelpful, the room was dated and the bed was broken. The hotel seemed very out of date. Will not be returning but the only thing going for it is that the surrounding area is lovely.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank GeorgeTsielepis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this reviewResponded 1 August 2014

Thank you for your feedback, sorry to read that our venue was not to your preference. I hope you choose to stay with PH hotels again in the future.

Best regards
Stuart
General Manager

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Reviewed 24 July 2014 via mobile

Stayed at the weekend for a friend's wedding in a deluxe room. Very modern and smart, I would advise to stay in the rooms above reception as although they are more expensive the standard of room is worth it. We seen other people's room in the new part of the hotel, very standard. Enjoyed the pool, good jacuzzi and the breakfast is great in the restaurant. Agree with other users on here, the WiFi system is pretty rubbish for a large hotel but still worth staying, some great lively pubs in the village too!

Stayed: July 2014, travelled with friends
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this reviewResponded 25 July 2014

Thank you for your review following your recent stay at Ettington Chase. I was pleased to read that you enjoyed your time here. As previously stated we have recently switched WIFI supplier and the current provision for leisure guests usage is under review. I will pass your comments on to our team in charge of this project at head office.

Best regards
Stuart
General Manager

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Reviewed 24 July 2014

just returned from Ettington Chase, we got a good price for 2 nights,B/B one night dinner, hotel is in a lovely spot ,very handyfor stratford etc., nice hotel, good staff, a great pool,sauna,etc. lovely restaurant, good food,but of course drinks are a bit stiff in price thats why people go around the corner to the local pub.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank DOROTHY r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this reviewResponded 25 July 2014

Thank you for your positive review of Ettington Chase. I hope to welcome you back in the near future.

Best regards
Stuart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

A nice setting, with friendly , helpful staff. Food was of a good standard.

What lets the hotel down, is the crappy WI FI. In 2014. You'd expect top notch WI FI, but not so. You get an hour free, then can't log in again for 3 hours, and the log in process is cumbersome to say the least.

I realise you don't stay at a hotel because of the WI FI, but it is important, and in 2014, I'd expect a much better system, for an establishment of this type, particularly as it's geared up for the business sector.

Room Tip: Don't book a standard room, they're dark and dingy.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank jerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this reviewResponded 25 July 2014

Thank you for taking the time to post a comment following your recent stay with us. We are currently reviewing the provision of free WIFI throughout the hotel for those guests not attending conferences or onsite meetings and I will share your feedback with the team at Head office who are managing this project. Longer access to the network is available from hotel reception for a small charge.

Best regards
Stuart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Just had a weekend at Ettington chase & just had to say what a good hotel this is staff are very friendly & helpful, room was what you`d expect at this type of hotel did`nt have evening meal in restaurant so cannot really comment on this although breakfast was very good

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank shelley12016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ettington C, General Manager at Ettington Chase Hotel, responded to this reviewResponded 21 July 2014

Thank you for your positive reveiw of Ettington Chase following your recent visit. I hope to welcome you back in the near future.

Best regards
Stuart
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ettington Chase Hotel

Address: Banbury Rd, Ettington, Stratford-upon-Avon CV37 7NZ, England
Phone Number:
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon > Ettington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ettington
Price Range: £57 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ettington Chase Hotel 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hotel Ettington Chase
Ettington Chase Hotel Stratford-Upon-Avon

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