Stayed here for the second time , first October 2012. Unfortunately it is not the same. First impressions are great , nice decor, restaurant and bar, this is obviously where the money has been spent. We had an easy access room, nice and big but in dire need off decorating , new carpets and beds. Premiere Inn is more upmarket !! Had wet room but when I had my shower the whole bathroom flooded right up to the bedroom carpet. We were given a mop and bucket but then the smell from the drain started, it is old and needs updating. The kettle didn't work, the loo paper is cheap and nasty as are the toiletries and the tea and coffee is sparten with no biscuits, tea bags replenished with cheap tea bags out of a box not wraped as you would expect.
To be fair the duty manager did sort out the bathroom issue and offered us a change of room but it wasn't worth the trouble for two nights. We showered after our swim it was easier. Nice pool but not even a chair or lounger around to relax on.
Food ok in the restaurant, usual sort of price you would expect in a hotel. Breakfast was nice but we came down 9.40 second day , no bacon left or fresh bread, when we asked for some were told breakfast finishes at 10 so non available !!!!! Was given cold toast.
We were compensated for the room and breakfast issue in a friendly professional way and all staff during our two night stay were very friendly.
I feel sad that a nice hotel like this lacks the attention to detail and upkeep it deserves.
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- Also Known As:
- Hotel Ettington Chase
- Ettington Chase Hotel Stratford-Upon-Avon